Business ProfileforCarpet One Floor & Home

Hired Carpet One **** Gilbert owner. He had company Elite Floor Crafters install our tile owner *********************** and his brother. All was beautiful then months later tile started popping loose and chipping everywhere throughout the house. We have no children so its not from mis-use. Called and went to store asking for **** numerous times. My husband finally talked to him. He said he would send someone out. Well he sent the installers of tile. Elite Floor ***********************. ************* did say it was really bad. He took numerous pictures of tile popping up. Said he had an issue or two with carpet one owner **** but would not elaborate. Found out that our house was not measured properly and we were severely over charged for this additional square feet. Owner ************* from Elite Floor left said he would let **** know what he found. To date no one else has called and **** not returning calls. Also we had two inspectors **** and ********************* came to our home. Would not give us a copy of report but took pictures and told us tile was not good. They are from ********* FL. Phone ************. We called them twice but they said they could not help us. Please help us with this tile. I fell went to Ocala Orthopedics at 7 am one day had X-rays both knees were big as melons. Had a brace put on my leg and crutches. 99 year old Dad has fallen twice thankfully not injured severely but any day he could have a fatal fall. We did see an attorney. They want $20,000 up front we could not do that. She did tell us to focus on Chapter 558 in any letters we write. This is horrible. Its so bad you cant help tripping constantly. The pictures show a bit but you must see in person to really see how bad the tile is. Please help us and help this company do the right thing.