ComplaintsforPremier Pediatric LLC
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We schedule a appointment for 8/10 at 2:15 for shots for our 4 year old and a check up. We then are told they never received shot records from previous doctor. We call them they claim they've sent them and will send then again. We Hage to leave with no shots and our daughter can't get in school yet now. We're told they will call us Friday 8/11 to let us know they received them NEVER called. We ended up calling them Tuesday and Wednesday to find out they still don't have them. 8/17 now we're called told their there and we can come im at 4:30 p.m. Appointment scheduled. We then a hr later received a call from them from someone else about the papers when we already discussed it and set a appointment. We then get there at 4 p.m 30 minutes early. Signed the forms on clipboard turn them in sit and wait our turn. As I watch people come and go the clock keep ticking 5:12 p.m hits over a hr later I see the women at the front desk leave and not 1 told me a single word. I ended up having to leave with a crying child twice now because all she wants is shots so she can be in school. Yet we can't because a doctors office has neglected us and their job at hand and now were left in the dark with a child who should be in school learning not held back by a doctors office
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.