ComplaintsforRastro Mr Used Auto Parts LLC
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company is horrible. I purchased an engine and first off, my card declined so the engine that they said they had for me they ended up selling. No one contacted me and said that the card had declined so after 2 days of wondering what's going on I contacted them. The guy, ******, ended up selling me another engine that he didn't check and I ended up paying an extra $350 to my mechanic. I want that money back. ******************* my phone call, the staff continuously hung up on me, the manager even hung up on me, after I started getting mad and yelling ****** cursed me out and said that I messed up when he told me the engine will be delivered one day and then a truck broke down, the next day no one came to work that delivers the parts, the next day sent the driver out said the driver will be here at 2:00 p.m. and the driver never showed, the next day the driver showed hours and hours later than what he was supposed to and my mechanic got tired of waiting so he went home. They did not treat me as priority being that I was waiting for 5 days for this engine and they were very disrespectful very unprofessional and even offered a compressor for the vehicle and didn't deliver that when they delivered the engine, the replacement engine. I asked for a refund for the unchecked engine that my mechanic installed and it didn't work and I paid for with the $350 and instead of refunding me my money, after 5 days they sent me another engine that I had to pay more for. I want this company noted as being very unprofessional, and they're definitely selling bad parts and they're not checking them.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
12881 Port Said Rd
Opa Locka, FL 33054
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.