ComplaintsforBill Coody Custom Pools Inc.
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We contracted Bill Coody Custom Pools to renovate our pool on August 26, 2021. The cost of the renovation was $19,925.00. The project consisted of resurfacing the pool, removing old tile and replacing with new tile, installing a new drain, installing a new salt water system, and installing pavers. Throughout the renovation, Bill Coody Custom pools provided inferior work such as stucco that is cracked, pavers that were installed improperly, and now, the salt water system is not working. I have made multiple attempts to resolve this matter with Bill Coody. Each phone call is met with a response that "someone will call me". I paid to have the pavers repaired on on my own, however, since the salt water system should have been brand new, it should be covered under warranty. I was not given any receipt or original documentation to register the system at installation. I am asking Bill Coody Custom Pools to provide me with the documentation for this system so that I can get the system repaired under warranty and not have to pay out of pocket for something that I already paid for during the renovation.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.