ComplaintsforAffordable Automotive Solutions
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased my extended warranty in August 2020 and completed paying for warranty in August 2022 my car was supposed to be covered August 2025 however I purchased a new car October 2022 and didn't need the extended warranty I sent a certified letter since no one ever answer the phone, return messages or answer emails. They finally x sent me a check for a little over $500 after I've paid 4500 not even half my money was returned and I've yet to receive an explanation of receiving only $542 in return.Initial Complaint
08/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a contract with this company and then canceled it with two weeks because I located a better vendor. I went to file a claim with my new vendor yesterday (8/8/22) and they are showing I am covered by AAS, which I have no payments to and canceled in 2020. I have not been able to reach ANYONE to simply get them to send me an email or verification of the cancellation so my vehicle can get fixed.Business response
08/16/2022
Consumer Response /* (2000, 5, 2022/08/10) */ ---------- Forwarded message --------- From: ************************************* Date: Wed, Aug 10, 2022 at 2:12 PM Subject: Re: BBB Complaint Case#******************************************* To: Better Business Bureau******************** FYI - after calling the number 74 times and sending 2 emails, I did get a response. It was quite stressful, but I at least wanted you to know I was able to reach someone who assisted me. Sent from my iPhone
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.