ComplaintsforNew Season Treatment Center 10

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The issue is quite simple. I am a patient at New Seasons Treatment Center in ****************************. The headquarters of new season is aware that the st. ******* location is running extremely & dangerously understaffed. They are forcing 1 nurse to do the job of 3 nurses 6 days a week. I have filed 10 internal ethics complaints. Due to the understaffing consumers at the clinic have been forced to wait up to 3 hours to receive their dose. Those of us with jobs that start 2 hours after they open have been forced to either choose to get in trouble with our employers or go without our life sustaining medications. The treatment plan reads specifically that a missed dose puts me in jeopardy of a lethal relapse but when *** complained I am told that nobody wants the job, however Im still being charged 20$ a ******** driving 1hr & 15 mins 1-way to receive services I have prepaid for only to sit waiting for 2 hours & have to leave without services rendered due to scheduling conflicts at my job. It is creating a hostile & dangerous environment in the lobby where other disgruntled consumers/patrons/patients are waiting. They are still taking on new admits daily when they cant handle the patient case load theyve already got because they dont want to lose 800$/mo that each patient is paying for daily services even though we arent receiving daily services due to staffing shortages.

  Business response

  08/15/2024

  Metro Treatment of Missouri, L.P. ("Metro Missouri") is the licensee operator of the clinic that is the subject of ********************** complaint.  In short, Metro Missouri categorically denies ********************** assertion that the clinic is "dangerously understaffed".  As a preliminary matter, ******************, who has voluntarily revealed that he is a patient at the clinic, is not qualifed to make such a charge.  The reality is that the clinic is, and remains, appropriately staffed pursuant to applicable state regulations.  If and when the clinic experiences a nursing shortage, it utilizes duly-qualified and licensed traveling nurses to fill in until such time as full-time staff can return. 

  It should be noted that ****************** has made identical complaints to the Missouri Department of Mental Health ("DMH"), the state licensing entity for Metro Missouri's clinic, and the Commission on Accreditation of Rehabiliation Facilies ("CARF"), the official accrediting body for the clinic.  After DMH and **** received and investigated ********************** complaint, both entities elected to close their investigations without further action. 

  Finally, it is clear that ****************** is seeking some sort of payout for his alleged inconveniences.  In contrast to what ****************** has alleged, the wait times for patients receiving medication doses at Metro Missouri's clinic is approximately 15 minutes.  Moreover, the services received by ****************** were medically necessary and appropriately billed.  As such, ****************** has failed to state any cognizable claim for money damages and, as a result, is not entitled to any money back from Metro Missouri.  If ****************** is unhappy with the service he is receiving from Metro ********, he is certainly free to continue his treatment with another provider.  Thank you. 

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12-1-23 I started insurance and I prepaid for single methadone doses on an app. It's been several weeks and I need my 180$ refunded. That took my money instantly. They're rude at the customer service department and make things up saying there's no supervisor. It's a recurring thing I keep seeing over and over. my local clinic in St Charles MO requested the ******** is my client is. refund

  Business response

  04/04/2023

  To Whom it May Concern,

  We received the request for a refund on 2/1/2023 from the Center.  The account was audited and we sent the refund to Accounting on 3/10/2022. Accounting approved the refund on 3/12/2023 and a check # ****** was issued for $180.00 and sent on 3/16/2023.  The check cleared our bank on 3/22/2023, meaning the patient cashed the check.  

   

  Thank you,

   

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a patient at the methadone clinic for about 1 and a half years. I have Medicaid insurance and my weekly copay is 16.86 and I am currently unemployed. The clinic has owed me a refund now for at least 5 months and I have yet to be paid by them. On Fridays I pay my weekly co-pay but today I didn't have the funds to do so. I spoke with the director, David C******** and requested to have an extra day to get the funds to pay my co- pay. My interaction was very upsetting, he treated me very poorly and treated me like I'm some junkie on the street. He said "If I didn't pay the co-pay today, I wouldn't be able to dose" which would cause me to go into withdrawal and forcing me to potentially have a relapse and use drugs. This interaction was all caused over not having a simple 17$, when I asked "why can't you take it off my balance that you have owed me for many months?" He said "there's nothing I can do" and walked away.. it's extremely upsetting to me that I can be owed numerous dollars for months at a time, but yet they can't give me an extra day to come up with the money for them. This isn't the first time I've seen this happen. It's recurring thing at this clinic. The clinic would rather watch someone relapse and possibly overdose then to give me the decency of an extra day to get the funds for my copay- which again is 17 dollars. I have been owed at least 60$ And the director David C******** has it in his power to help someone in need if he wanted to. Every patient should be treated with respect and dignity- getting off drugs is hard enough in itself we don't need people like that mistreating us when we're trying to get our lives in check. It's crazy to deny someone their livelihood and send them back in the street when there's any chance they could overdose.

  Business response

  05/10/2022

  Business Response /* (1000, 17, 2022/05/10) */ The patient has 3 outstanding claims that her insurance company has not paid for DOS 11/16/2021, 11/26/2021, and 12/14/2021. She has a patient responsibility with her plan. Until we can receive payment and know what her responsibility is on each of these dates of service we can't issue the refund.

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