ComplaintsforHampton Inn & Suites Orlando At SeaWorld

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1.Date of Transaction : 08-04-2023 2. Amount Paid : $423.30 3.What is the Nature of the Dispute : Full Refund Requested my GF and I were taking time away to celebrate our 1 month together I booked a room at the Hotel to stay from 08-04-2023 to 08-07-2023 . We had quite a few things planned to make the weekend special, but our special weekend quickly turned into a nightmare. The night before our stay I received an email saying they couldn't verify my card for the $50 deposit, so I called them to handle it , the next day after arriving to the hotel I am informed that the reservation was cancelled with no cancellation reason. After Rebooking us I noticed that the woman at the front desk placed a hold on my card for $522 where the room cost for 3 days was $386.30, this totally ruined our weekend, we didn't get to do anything but sit in our room the entire weekend totally ruined it. On Monday 08-07-2023 i filed a complaint and the customer service representative that took filed it under the wrong confirmation #so my complaint was cancelled. I later called the Guest Assistance Team @ 888-240-6152 and while waiting for several mins only to be hung up on. 4.Whether or not the business tried to resolve the problem : To this moment the hotel has not tried to resolve the issue. 5. Account/Order/ Confirmation Number : ********

  Customer response

  08/24/2023

  i have reached out to the site to resolve this matter but yet to get a resolved i am prepared to take legal action if I have to 

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We stayed at Hampton inn Orlando at sea world . and i have a back issue,that's why I always book a hotel with a pool and swim twice a day or once at least.There were worm at the pool,so I was not able to swim, front desk person was rude . I addressed the issue to the customer service (please see attached documents) ,but they just said sorry. Hilton properties have satisfaction guarantee. I was not offered any certificates or any compensation (like a next night on us, or whatever else they can offer) for inconvenience.

• Initial Complaint

  07/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We just left this hotel at 4am after the worst experience ever at a hotel. We reserved this hotel for our anniversary tomorrow. We bought tickets for universal to be there when they open today and now we won't be because we haven't slept all night. We checked in with 3 kids at 10:30ish pm. The room they put us in had a clogged toilet with poop in it flooding the floor in the bathroom which we didn't discover until about an hour or so after we got there bc nobody had went in the bathroom. When we called the front desk Sarai answered the phone and was anything less than helpful and said they had no other rooms and best she could do is have us come down and grab a plunger to plunge someone else's poop out of our toilet ourselves. This is COMPLETELY UNACCEPTABLE! Regardless my husband went down got the plunger and attempted to do so unsuccessfully. We called back and Sarai again just had attitude and was extremely unfriendly. She then said we could take a king room but that was our only option. I explained a king bed doesn't fit our needs. We needed two queens. She very sarcastically said that was all she had. We went up to the room and tried to sleep ... myself with three kids and my husband still in the other room since we didn't have bed space and there was no way I was having my kids walk in a bathroom with poop water all over a floor. I also need to note I told her I needed a room with a bathtub bc I have a baby. She put us in a room with only a shower and didn't even tell us. She was not sorry. She again seemed very spiteful and sarcastic. She was not apologetic at all in the least bit. Her tone was awful. Come 3:30 after having to move my kids and try to get them settled ... baby wakes up crying and go figure she didn't bother to tell us the king rooms don't have microwaves either which is what our queen rooms have which we purposely reserved. So now I had no way to heat up a bottle in our room. More to say but ran out of room

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/05) */ Hotel went ahead and took responsibility over case compensating the guest accordingly for one night and issuing ****** honor points. Hotel deeply apologize for the experience and will definitely took this issue as a learning opportunity to be better.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩