Customer ReviewsforTeruya & Sterling LLC

I am writing to express my deep dissatisfaction with the services provided by Teruya & Sterling. Our experience with this firm has been nothing short of miserable.In January 2024, we hired them to assist with an immigration procedure for a family member. We signed contracts and made payments totaling $3800, expecting professional assistance and timely follow-**** However, our expectations were far from met.From the moment we made our payment, the firm did absolutely nothing to move forward with the immigration process. There was no follow-up, no initiation of procedures, and no communication from their end. Our family member had to seek assistance from another attorney in their county to follow up on their case, which was both inconvenient and disheartening.The only time Teruya & Sterling reached out to us was when it was time to make a payment. My father, who is deaf and 73 years old, was taken advantage of by this firm. They completely disregarded his needs and our family's situation. We did not hear from them or receive any updates from a paralegal or any staff member since January.This experience has been extremely frustrating and disappointing. I strongly advise anyone considering their services to look elsewhere. Our familys trust in this firm was entirely misplaced, and we regret ever engaging with them.

We went to this place because someone gave us a coupon for a free consultation. We needed a consultation for immigration, and the person who spoke to us told us that the best way to get a consultation was to enter into a contract. This way, not only would we have access to the team of lawyers, but we could also use the lawyers for representation if needed.However, since we didnt need to submit anything to USCIS, we thought this was unnecessary and expensive. Despite this, the person insisted. We proceeded because we thought that by paying the steep price, we would receive good service.Once we signed the contract and paid the initial $1000, we were never able to get the consultation. They asked us for documents a couple of times to submit the case to USCIS via email, even though we clearly told them we only needed a consultation. This scared us a little because it indicated they weren't well organized. We repeatedly requested to speak with a lawyer but kept getting transferred. They never called us back. We only received emails about payments, which they called a courtesy.We continued making payments, but after months of receiving no callbacks or any service, we started panicking, as we had never been scammed before and didnt know what to do. We decided to stop making payments and called them asking for an explanation. They told us we could only talk to accounting because we had stopped the payments.Then we realized they just wanted to get as much money from us as possible without providing any service. We were robbed. They denied any refund and gave us a completely fabricated explanation of the expenses, which shows again they have a chaotic operation.

Do not hire Mary ****** as your attorney. All they care about is your money. Once you have paid for your case, don’t expect any calls back or actual immigration lawyers working on your case. She has paralegals or attorneys that have no knowledge on immigration do the work for her. To get you to sign the contract, she will meet with you in person, but after that, don’t expect to see her. Read all of the negative reviews in ****** and ********. All she cares about is money! Beware! Run fast and stay away from this office.

Stay away from this place at all cost, from a current client. They truly do not care about you and are dangerously disorganized. Evite este lugar a todo costo. No les importa nada, super desorganizados y descuidados.