Customer ReviewsforUniversal Roof & Contracting

We hired Universal Roof & Contracting to fix a leak in the front lobby of our business, a crucial area where customers come through. At the time, we had two leaksone in a storage room and another in the lobbybut we focused on fixing the lobby leak first. The company quoted us and assured us the project manager would stay in communication and meet us on the start day. However, only the workers arrived, and no project manager showed up. There was no communication from the company while they worked, and we didnt hear anything until they sent us an invoice stating the job was complete.Concerned, we had one of our staff members inspect the roof, and they found that only half of it had been coated. We immediately informed the company, and they returned to coat the entire roof. Unfortunately, after a few days, the lobby leak continued. When we called them back, they inspected the roof again and said the leak was coming from somewhere else, and there was nothing more they could do.We explained that the whole reason we hired them was based on their initial assessment that coating the roof would solve the issue. Despite paying a significant amount, the leak persists, and they have done nothing to resolve the situation. We feel we were overcharged for a service that failed to fix the problem.,

We sincerely apologize for any miscommunications that may have occurred during the course of your project. Our primary goal is to ensure the satisfaction and peace of mind of our customers.We would like to confirm that the work outlined in our agreement was completed in its entirety. However, during our thorough inspection of your roof, we have documented multiple issues that extend beyond the original scope of work. Specifically, we found several concerns with the metal siding directly above the area experiencing leaks. These issues are outside the parameters of the work we initially agreed upon.Nevertheless, we are committed to working with you to find an amicable resolution for these additional problematic areas. Please feel free to reach out so we can discuss potential solutions and how we can assist you further.Thank you for bringing this matter to our attention, and we look forward to resolving it in a manner that meets your satisfaction.Sincerely,Universal Roof and Contracting

This is a review of the behavior of the service work employees and drivers performed at on June 27, 2024, in ******** *****. The drivers speed through the residential neighborhood was so excessive that while turning onto an extremely short culdesac, the driver lost control of the rear end of the truck spinning the tires through the turn in front of two residents that were outside, one of which was walking in the street not 50 ft from the aggressive driving. The rate of speed and driving behavior is unlawful and puts the residents of the community in ***** way. If the employees cant follow simple road rules to ensure the safety of the communities they are working in, then they shouldnt be performing the work period.

******************,We sincerely apologize for this occurrence; it is to our knowledge that one of our team members have already met with you on site and addressed your concern. We are actively investigating the situation and truly appreciate you reaching out. If there is anything else we can do, please feel free to contact us directly.

Disappointed in past roof workmanship which caused a lot of flashing leaks, I did a lot of research on what all is needed when reroofing your home. Checked many reviews. Got 3 quotes, discussed the quotes with each of the 3 companies and found that Universal Roof & Contracting was the most professional and trust worthy. I have not been disappointed so far.

Thank you Tatya for the 5 Star review. We really appreciate your feedback.