Customer ReviewsforAmerican Safety Council, Inc.

Good afternoon, ******* ******, 

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We were unable to locate an account to investigate the issue further, but we would love to provide you with our full attention to get this resolved. Please reach out to us with your son's account information so we can address this matter promptly and ensure you receive the necessary certificate. Your satisfaction is important to us, and we're committed to making things right.

Good morning, **** *****!

We are so pleased to hear you had a great experience! Thank you so much for sharing. Have a wonderful day!

Good afternoon, ****** *******!

We are so sorry to hear about the issues you have experienced when trying to complete the permit exam. The permit exam is provided online, and is not downloadable, so you would have needed to just log into the account with the username and password you chose during the registration process and begin there. I would be more than happy to assist you further. I was able to locate an account under the email address ************************ and I see that the only exam purchased in 2024 was for the "Traffic Law and ************************* (TLSAE) Course" on 12/2/2024 and completed on 4/14/2024. I am not showing any Fl learners permit exam purchased. Do you have the charge showing in a bank statement and the name of the company that took these funds out? We are not the only online provided that offers this course online, so it may be through a different company. I'm happy to do what I can to further assist! 

Thanks!

Good afternoon, ****** *******!

Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused by the delay in reporting your continuing education credits to the Board of Cosmetology. We understand the urgency in maintaining your licensure and recognize that this situation placed an unnecessary burden on you.

At the time of your course completion, Florida Cosmetology was experiencing widespread technical difficulties with their reporting platform, affecting credit submissions across providers. Their IT team is actively working to resolve this issue. In the meantime, they have advised students to fax their certificates directly to ************ for manual entry into their system.

We apologize for any miscommunication and understand your concern about the refund request. Were here to support you and will work to ensure that your credits are accurately reported. Thank you for your patience and for allowing us the opportunity to make this right.

Thanks! 

Good morning, ****** ******* !

We apologize for the frustration you've experienced regarding your registration. We understand how disappointing it can be to encounter an unexpected issue, and we appreciate the opportunity to address your concerns.

We would like to clarify that our website clearly states the requirement to be 18 years or older to complete the registration for the course. This requirement is displayed multiple times during the registration process, including in a pop-up message that you must acknowledge before proceeding. Additionally, it is stated in the terms and conditions, as well as on the course information page. In order to complete the registration, you would have had to affirm your eligibility and confirm your date of birth.

That said, we want to resolve this situation in a satisfactory manner. As a one-time courtesy, we will process a refund to de-escalate the matter. However, please note that we did provide multiple opportunities for you to review and acknowledge the age requirement prior to purchasing the course.

Thank you for bringing this to our attention, and we hope this resolution helps address your concerns.

Good afternoon, Heather Baird-Moodley!

Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you've had with our 32-hour Parent Taught Driver Education program. It’s clear that we fell short of your expectations, and we’re truly sorry for any inconvenience this caused during your course.

Regarding the timer and module progression, our platform is designed to comply with state requirements that dictate specific timing per module. We understand your concerns about the extended wait times between modules, and your description of needing to wait multiple hours on short modules does not reflect the intended experience. We take this feedback seriously and will investigate whether there are any technical issues contributing to this.

We also regret if our customer service response left you feeling unheard. Our goal is to provide solutions and clarity, and it’s disheartening to hear that our communication did not resolve your concerns. We’ll be reviewing our service approach to ensure future interactions are more helpful and constructive.

We want to make things right. If you would be willing to provide your course registration details, we’d like to personally review your account and explore options to improve your experience. Please reach out to us directly at escalationsteam@amersc.com with your child's order ID number or registered email address and we will prioritize your case.

Again, we apologize for the frustration this has caused, and we genuinely appreciate your feedback as it helps us improve our service.

Hello **** *****,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and time youve spent at the *** trying to resolve this issue.

After reviewing both accounts, it appears that the permit exam has not been completed, which is why the results were not automatically sent to the **** We understand how inconvenient this situation has been for you, and as a courtesy, we are happy to issue a refund for the inconvenience youve experienced.

Please let us know if you need further assistance, and again, we apologize for any trouble this has caused.

Hello *** *****, 

Thank you so much for your kind words and for taking the time to share your experience! Were thrilled to hear that Eve was helpful, patient, and polite during your interaction. Our team always strives to provide the best service, and we're glad to know that Eve made your experience a positive one.

We appreciate your feedback and look forward to assisting you again in the future!

Good afternoon, ******** *****!

Thank you for sharing your feedback, and we sincerely apologize for the frustration youve experienced.

Good afternoon,  ******** *****!

Thank you for sharing your experience. I sincerely apologize for the inconvenience this has caused.

It is important to clarify that the driving records we provide are unofficial certified records, which do not include personal information such as names for security reasons. These records are suitable for certain purposes, but it is the responsibility of the customer to ensure that the type of record they are purchasing will be accepted by the state or institution they are submitting it to. Official records, which include personal information, can only be obtained directly from the *** and are typically mailed for security reasons.

I understand how frustrating this situation must have been, and I apologize for the inconvenience it caused you. We always strive to provide clear information and regret that this may not have met your needs in this case.

If you have any further questions or concerns, please dont hesitate to reach out to us.