Customer ReviewsforWyndham Destinations

We are at the stage where we are ready to EXIT. In 2023 mtg were told that if we upgraded to Travel+Leisure by buying more points, we could exit 4/2024, MFs would stop and we could use 3 years of points & then after 3 years, we were done. We really didn't want any more points - just wanted to give it all back. T+L rep told us this Saturday that was still available even though T+L was the company name now and we could do it immediately when we got home. He still said we would somehow benefit by going in debt another $47,000 in bank loan. T+L wants us to go in debt more and they will GIVE us more point to pay maintenance fees? We are ready to exit in which case our maintenance fees stop and we are out in three years and able to use our annual point for those 3 years and be done. T+L rep said that a real estate company (not part of T&L or Wyndham of course) will sell your points if you do your T&L deal. That would take up to 4 years and they could not guarantee that they would sell. At this point we are ready to be done. This has been the worst buy of our life. Regretted it after the first upgrade. TODAY'S UPDATE: Spoke with Wyndham rep and were told that the option for exit with 3 years of points went away in October of this year. However, we never received any notice that the option was being taken away. It’s always ”buy more points and you can exit sometime in the future”. When we bought those points in 2023 we were told we could start EXIT in April 2024. Now they say that is no longer the case. This a NO star review. In my opinion they deserve an F rating.

The Wyndham Hotel on McGavok Pike Road in Nashville gave me one of the worst hotel experiences of my life. I booked a room on July 12, 2024 for 6 nights. Hours before I arrived they sent me a message saying they were looking forward to my visit. When I got to the desk, they told me my reservation had been canceled. I waited for an hour at the desk while they failed to find any alternative solution. I left a phone number and they promised to call me to make sure that I would not be billed. We left and went elsewhere, and Shane never called me. After 6 days I was billed over $1500 for my stay when I had never been there. I will never do business with Wyndham again.

I am posting this review to express my extreme discontent and incredible annoyance with Wyndham Resorts. I have been subjected to irritable and aggressive employees at Wyndham. They have driven me to near madness, navigating endless hoops trying to get answers for multiple questions, including how to cancel my contract and how to rectify unfair treatment from their employees through lies, cheats, and deceit. I have, up until now, not been able to get any satisfactory action or response from Wyndham and have been instead told that it is my fault that I was lied to and that they don't care, and there is no other recourse I can go through to resolve my problems. I either pay to Wyndham my monthly payments and yearly maintenance fees, or they will ruin me and my finances. This has become a case of corporate blackmail. My transactions were intentionally dishonest, to a scam level and I am demanding that Wyndham CANCEL MY CONTRACT IMMEDIATELY! The sales tactics employed during these interactions were extremely aggressive and manipulative. They were entirely disgraceful and unbecoming of a huge multinational corporation like Wyndham. At one point, my driver's license was withheld, effectively preventing me from leaving the premises, and my children were used as emotional leverage to influence my decision-making. The pressure exerted by the sales personnel was relentless, with a clear reluctance to accept my refusals. The lack of transparency, coupled with the undue pressure to commit to financial obligations without full disclosure, is troubling. It is imperative that these issues be addressed to ensure that potential and existing customers are treated with the fairness, honesty, and respect they deserve. 

We are on the outs with Wyndham Resorts. While attending a Dodgers game, we noticed a booth in the right field pavilion offering a chance to enter a raffle for a 3–5-day getaway if we took a survey. The booth wasn’t clearly marked as Wyndham Resorts, and it seemed like they were drawing people in with the promise of the raffle. Well, you probably will not be shocked to learn that this was a scam to generate leads. We ended up being “selected” and were told to visit Wyndham Resorts in Anaheim to attend a presentation to claim our “prize.” Unfortunately, the prize was nothing more than a ploy designed to get us to attend a high-pressure timeshare sales pitch. The goal of course to purchase a timeshare with Wyndham. They promised us a 3-5 day stay even if we chose not to buy. However, we felt immense pressure to make a purchase, as they kept negotiating by offering to lower the monthly maintenance fees if we agreed. We made it clear that our finances weren’t sufficient for a timeshare and told the sales rep “No” at least three times. At that point, a manager was brought in, making it seem like they were doing us a favor by reducing the price further. At one point, after saying "no" again, they sweetened the deal by offering an additional 3-5 day stay on top of the original one. The entire presentation felt like a classic foot-in-the-door tactic, with them pushing the idea that this “deal” was only available that day. This in truth is a lie, because they clearly sell the same product day in and day out. We feel that Wyndham Resorts misled us about their intentions. Overall, we are extremely upset with the tactics used by the Wyndham sales team, and we are demanding the cancellation of our contract. Despite calling customer service and writing to the executives, they on communication we received are from their bill collectors and they are ruthless, but we will not be swayed!