5 Customer Reviews
Review from David G D
1 star01/02/2024
Poor Customer Experience from pet care technicians, lack of public trust, and unsanitary place of business. i have been taking my pet to Semoran & 408 Pet Doc Hospital, LLC for more than 5 years and the experience has been poor, but over the years it has gotten worse with rude pet technicians and the lack of professionalism from workers who we have to trust to provide service to our pets as we pay for poor service. The doctor who owns the office is never present to deal with client issues and pet technicians disrespect clients when there are issues by rolling their eyes and hanging up on clients when they ask for the doctor who is in charge. I will be filing a complaint with the state of Florida which is responsible for the license to launch an investigation and also have the health dept. complete an inspection and background check on all associate's certificates to ensure that they are licensed to provide service. We cannot have this type of behavior from a business that is licensed under the state with poor customer experience.Review from Randolph P
5 stars09/23/2022
While i agree the facility on Lee road is not fancy, the service from both the front desk and the medical staff was excellent. The Vet took plenty of time to explain the issues causing my dog's ear infection and was very thorough and thoughtful. Interesting too, my dog normally hates going to the Vet, but their team kept her pretty calm as opposed to the winter park one who was double the price and my dog did not like their staff. Most important, my dog is already doing betterReview from Ashley L
1 star08/01/2022
Place looks like it is falling apart appointments are over booked so you end up waiting way over an hour after your appt time techs end up doing most of the work there and the dr that is there looks as if he really should not be practicing no longer just sits in the chair in a room and nods his head no communication nothing everything is all the tech place has really gone down hillReview from Ann M
1 star12/31/2021
The experience I had with the receptionist was unprofessional and no empathy what's so ever. when my sweet dog died this week I called to ask what is my next steps, the receptionist Brittany told me to bring the dog in so they can creamate and if I can't I could just bury the dog in my backyard! She expressed zero empathy or any other suggestions. she didn't know whether I could drive there or not..she didn't bother to ask any other questions or offered any other resources. That was awful. On my previous visits, The doctor didn't get off his chair when examining the pets he really needs to retire. I would not recommend this place to anybody if they love their dog. if I could score them a zero in review I would.Review from Felicia T
1 star12/23/2021
If I could put a zero I would to rate this vet office. Horrible service. My 8 month puppy got neutered there and it was a complete mess. Incision was not closed properly, and when I returned back to have it closed he stapled her without any numbing solution. Next day the incision is now re opening. Don't take your dog their if you love them. Dr. K*** a******** performed the procedure. He stressed to me he has been doing this procedure for 50 years. So, I'm a little confused if he hs been doing it for so long what happened with my dog. R. K*** a******** is very old, struggles with breathing, and cannot stand without support or a chair. He need to be removed and throw in the towel.
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