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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to reach the company with regards to the promised items on our contract that we never received but I never heard back from them, trying to call the office line but to no avail. even sent multiple emails still no luck.
Business response
03/06/2024
3/5/24 My office manager, *****, spoke to ***************. She had been calling her sales representative phone number that is no longer in service. Explained to her to call our office number ************ and we will assist her with her system. She needed an item mailed to her and had questions about her soap shipping fee. We issued her a check to cover the shipping fee in the amount of $36.00. Her system is working properly and she did not need anything else. Items mailed to her on 3/6/24. She is satisfied.
Thank you,
***********************
Customer response
03/06/2024
I will only close the case once my concerns or items has been totally fulfilled. Thank you.Customer response
03/06/2024
I will only close the case once my concerns or items has been totally fulfilled. Thank you.Customer response
03/06/2024
Complaint: 21384057
I am rejecting this response because:
I will only close the case once my concerns or items has been totally fulfilled. Thank you.
Sincerely,
***************************Business response
03/06/2024
We will leave this as pending until Mr. and *************** receive the items mailed to them today. We will follow up with BBB on Monday, 3/11/24.
Thank you.
***********************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.