Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ontrack Transport Services LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOntrack Transport Services LLC

    Medical Transportation

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1994 Red Bud Cir NW, Palm Bay, FL 32907-8752
    BBB File Opened:
    8/10/2020
    Years in Business:
    5
    Business Started:
    1/7/2019
    Business Incorporated:
    1/7/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Delmarie Ponce

    Customer Contact

    • Delmarie Ponce

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Natalie K

    5 stars

    09/23/2023

    I'm not sure what these bad reviews are about. I think maybe someone was having a bad day. I can tell you from experience this company goes above and beyond to transport people and they are the most polite the best company I have dealt with. They care about the individuals they transport. When I book a ride for medical transportation I don't want anyone else besides Ontrack!!!!!! And when I do book Transportation I let them know I want on track. So not only do they support me in transportation. I have a handicap daughter in a wheelchair they also support her. I love them because of the fact they are a a smaller company but when I find out that on track is taking me to my appointment I know they're going to be here and get me to my appointment on time. Skytop transportation I have a lot of problems with where they don't show up or you 20 minutes late for your appointment. The owners of this company care about the individuals and want to make sure that whoever they're giving a ride to is on time and you're not sitting 10 hours for them to pick you up after your appointment. Also any of the company you can have a driver that doesn't really care about you. With this company they care about the people they serve. When you're riding with them it's almost like you're a part of their family. That's how much they hear about the people they serve! I suggest no other company but them! So if you have not receive them as your transportation company when you call to book a ride request them! You will not be disappointed!

    Ontrack Transport Services LLC Response

    09/27/2023

    Natalie Thank you for allowing us to earn your business. It is a pleasure to have you in our vehicles and transport you to your medical appointment safely and timely. It is because of amazing clients like you that our business provides transportation in this county! All of us here at Ontrack appreciate you and enjoy having you as a client. Thank you for your kind words.!

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.