ComplaintsforThe Expert Handyman of Florida LLC
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of Transaction; November 18, 2023 I reached out to ****** of The Expert Handyman of Florida LLC to provide me a quote to install mini split Air Conditioning units. ****** provided me a quote and stated that the work did not require any permits from the city to complete. I am closing on the home (I just sold it) and the day of closing find out from the city of Lake Worth that the work that was done requires permits and now I have a code violation on the property which I need to rectify. Initial estimates are between $6,000-$10,000 to get the permits pulled but the issue is that I cannot find a licensed Air Conditioning contractor to help me pull the permits because they were not the ones who initially did the work. I paid ****** $3,000 to do the work (75% of the quoted amount) and am now forced to spend thousands more to fix the problems. If ****** would have been honest with me from the start on the true cost and requirements to do this job, I would have never done it. I am now at risk of losing the deal and not closing on the house because of this violation that ****** caused. He ensured me at time of booking that everything was being done by the book but I have been misled and lied to the entire time.Business response
02/04/2024
A quote was provided for **************. A permit/license was never discussed between ***************************** and ** All 4 units were install like we agreed. I have never lied to *****. I even told him he would need a licensed electrician to finish the job as I am not a licensed electrician I did the job we agreed on which was install the 4 mini splits. I completed on my part and was not compensated for the work provided. ***** only paid 75% of the job and was still calling me a few days ago on Feb 2nd **** for additional work he wanted done.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.