Business ProfileforBay Lincoln Mercury Dodge Hyundai

I purchase a brand new Lincoln Aviator, which I opted to have the ceramic put on by Bay Lincoln. They perform the service with my car with scratch marks all over. I notified Keith (the manager) and they said that they would buff it out. This happened twice. The third time I got my car back I was weary because they always said it was fine and it wasn't. The final time I came back with with empty gas and dust all over (per usual). I rinsed off the water to get a better look and the scratches were still there. By this time I'd began calling customer service to assist in the issue because he stopped responding to calls. When I sent pictures letting them know nothing had changed, he told the customer service that "I'd scratched it myself in a carwash". Unbeknown to him, I took many pictures, date stamped each time. So, I wrote a google. Magically, I got a phone call saying it was all a misunderstanding. Keith thought that there was more damage but it was a reflection from my phone and they would take care of everything. My car goes in again and he realizes they cant fix it so he promises the world. I can turn this car in (my husband is deploying and I have to take my 4 kids across country) and they would let me order a new one. Weeks go on, I let him know my selection, ask the eta on the new vehicle and let him know my official date to move. No answer. Call him and leave voice mail. No answer. He said he was confused about my voicemail because I wanted to turn the car in when that was exactly what he instructed me to do.. another "misunderstanding". I asked for proof the other car had be ordered. When he logged into the system it was on hold and "he didn't have time to look into it because he had to drop off another at PCB". He promised he had all day to figure it out and would send me the screenshot of the actual purchase. I'm so drained emotionally and disappointed. I'm trying one last time to resolve this (which they should be doing) but that's it.