Business ProfileforHonda of Bay County

On 4/30/23, I purchased a 2016 Buick Encore from Honda of Bay. I drove the off the lot 15 min later after filling the car with gas the tire sensor light comes on. Called Matt (salesperson) who sold me the car he told me to bring it in they'll fix it. They did. On 31st drove the vehicle out to the beach. Get in the car on 4/1 @ 6 pm and the check engine is on. 4/3 called Matt he said bring it in they'll check it out. Derek in service check it and said they had to order parts and he'll call me when it comes in. I saw an older man walking and I spoke and asked his name he said Steve.. Oh your the GM. He said yes. I told him I had sent him an email of my experience he was very nonchalant. He never responded to my email. On 4/11 after calling inquiring on the part. Derek calls me and stated the part was in to bring in the car and they'll put it on. After 45 mins. he tells me my car is done. I ask him are you sure its good because I'm driving it to Cleveland. He stated it good. On 4/13 I left my home on my journey and @9:00 pm I filled up with gas in Alabama as I driving all of a sudden the check engine light, the traction symbol started flashing. I got to a safe place in Huntsville, AL. Called Honda that morning spoke to Jennine service manager Derek was off she told me that she would check to see what they could do. After several calls Jennine informed me that there was nothing they could do for me. Remind you I just purchased the car from them 1 week ago. She said call GMC and tell them you have a warranty. GMC stated they only take there own. A mechanic look at the car he informed me the motor was gone. Fast fwd 4/17 I rented a empty Uhaul truck with a auto transport attached and drove back to PC took it to Honda on 4/18 told them what the mechanic said. Derek said it was something 100% different. They ordered parts on 4/25 I called Derek left message. About 1:40 he calls stated they put the parts on and it still not running properly. The motor needs to be replaced.