ComplaintsforKongkrete Kreationz LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On December 4th, Kongkrete Kreationz came to our home to apply a new textured coating to our pool deck. The prep work was to include patching cracks. The final product was to have a color (Adobe) and include a walkable surface that was not hot. We were informed via text message that the final product would last 3-5 years. The work was performed over the course of 3 days. Final product appeared to be as expected and we paid $7200 in full via personal check. We were told to avoid walking on it or placing furniture in place for 3 days. At first, we noticed the surface was very sharp to walk on, which is an issue by the pool with bare feet, but also it was chalky, and feet would become white. We figured it was just "construction dust". By April, the entire surface began to crack and crumble. The color is fading out to white. The surface itself is VERY hot to walk on. We have made many attempts to contact Kongkrete Kreationz via phone, texts, FB and FB messenger. We have sent multiple photos and live videos of the worsening conditions. We were told, via text message only, that someone would come out to take a look, but no one has ever shown up.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.