ComplaintsforBSA Health Consulting, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is a health care plan which I pay monthly. I cancelled on 1/2/2024 and expected that I would be refunded for the rest of the month of January and they refuse stating that I have to pay for the entire month even though I am no longer covered after my cancellation on 1/2/2024. I want the refund amount minus the first 2 days of January.Business response
01/11/2024
Please see the attached response and supporting documentation. Thank you.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In early December 2023, my wife tried to go on the *** exchange to buy health insurance but accidentally got these people (who pay to have their misleading ad show up at the top of ****** searches). She was contacted and arranged for a Health Share program. We were told that, once we got the documentation we could cancel, and get a full refund, should we decide we did not want the plan, which was to be effective January 1, 2023. Upon reading the plan documentation, and realizing who we were dealing with, we decided against the plan. We have now had multiple calls from them where they provide contractdictory information and have not yet refunded the money we paid them. The last call today, December 26, was to inform us we had to respond in writing with the information on what insurance plan we did decide to go with or they would not cancel the plan, would not return our money, and would begin to charge us monthly. After arguing with the rude representative I asked for his supervisor. When she eventually came on she said that information was not mandatory, but just "made it easier for everyone." I provided it, via email, and she said she "guaranteed" that the money would be refunded, we would not be charged anything additional, and that we would not hear from them. I don't believe it and we have received nothing indicating they will actually do what they say on the phone (which changes from call to call). Can you help us ensure we get our money back and do not get harassed further by these people?Business response
01/11/2024
Please see the attached response and supporting documentation. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.