ComplaintsforSteve's Roofing & Repairs LLC
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When we built our new house 8 years ago, *****'s Roofing put the shingles on our home. Practically from the beginning we have had a leak in the garage. *****'s Roofing came out numerous times and tried to fix the problem but has not yet. The ceiling and wall in ********** are damaged from the leak and starting to mold. We suffered minor damage from hurricane *** (only needing ridge caps replaced) and called *****'s Roofing to get an estimate and also to inform them the problem area is still leaking. When they came out they gave ** a written estimate but told ** all warranties were voided because of the hurricane. We simply want our roof repaired and the problem leak fixed once and for all!Business response
09/01/2023
Business response taken verbally by BBB:
The warranty was voided when Hurricane **** came through. We had to charge him when coming out after Hurricane ****. After Hurricane *** we offered a bid and he refused to agree to pay for the service and requested the work for free. We cannot do work for free.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.