Business ProfileforVictory Lane Auto Sales Inc
At-a-glance
Related Categories
Business Details
- Location of This Business
- 8325 US Hwy 19, Port Richey, FL 34668
- BBB File Opened:
- 4/29/2023
- Years in Business:
- 10
- Business Started:
- 1/6/2014
- Type of Entity:
- Corporation
- Business Management
- Mr. Samuel Coghill, President/Treasurer
- Mr. Samuel Coghill, Vice President/Secretary
- Contact Information
Principal
- Mr. Samuel Coghill, President/Treasurer
Customer Contact
- Mr. Samuel Coghill, President/Treasurer
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Wesley W
1 star02/23/2024
Victory Lane Auto Sales Inc Response
02/28/2024
Hi ***,
I'm sorry that you're unhappy with your vehicle. It's a shame that I cant respond with pictures of the truck to show how beautiful the truck is. I'll at least use this opportunity to highlight our side of the story.
You purchased a truck from us and immediately drove it back to your home in ************ (about a 3 hour drive). You then called us four months later demanding that we fix your truck because it had developed a rough running condition or refund your money back. Before I could even respond, you threatened to dispute your credit card charge that you used to purchase the truck. I reminded you that you bought the truck AS/IS with no warranty and you declined to purchase the extended warranty that we offer. When you bought the vehicle there were no known issues. I personally drove that truck quite a bit. We pride ourselves on customer service and I understand that you were irritated that the truck was having an issue, however you were very aggressive on the phone and kept escalating.
Now we find ourselves here.
As I stated in our phone call, we were willing to help you try to navigate the issue and help to find a solution, however I'm not willing to help when you get nasty and start calling names, etc. Thats where our customer service ends. I hope that you find a simple solution. All the best.
-***
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