ComplaintsforRed Solar
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company pressured my mom, 75, into signing up for a solar panel system for a 25 year contract. They also installed solar panels on a roof that was visibly 25 years old and not in good repair. The homeowners insurance company advised the roof needed to be repaired by May 26th 2024. In pursuit of trying to get the solar panels removed, which were just installed no more than 2 months prior, they refused to remove the panels until the power company was contacted to activate the system. Once that happened the company then advised that they would charge a uninstall reinstall fee of ****** (she hasnt made the first payment yet) on something that wasnt even installed for 90 and only activated for a total of 4 days as of this writing. The contractor should have seen that the roof was truly in no condition. The people they had patrolling the neighborhood were not experts to verify if the roof indeed was in good repair. The contractors that installed the roof should have never installed the roof as professionals they should have seen the roof was old and refused to install until the roof was repaired. They are willing to see an elderly person lose their homeowners insurance in pursuit of a dollar. They did advise you can use another contractor but you would have to pay 250 for them to inspect the work and if it isnt good the warranty will be voided. I am sure they will advise the warranty would be voided regardless because they are an unscrupulous company that preys on people with predatory high pressured sales. This company preyed on an underserved community of disadvantaged homeowners by using high pressured sales tactics and misrepresented the savings, and sales tax credit for the purchase of the system. This company also sent unqualified people, who showed fake reviews, and pictures in order to pressure a sale with this company for a predatory 25 year lease agreement.Business response
06/24/2024
We have helped the homeowner with removal of panels and just awaiting her new roof to reinstall solar panels.. We did everything with transparency and always very ethical about our practices. ******* will be removing this complaint soon. Mrs ******** and her daughter were both present at the time of original agreement and all parties understood the transaction taking place. Matter will be removed in next coming days.
One of the pictures show the day of transaction with all happy and present.
Thank you
Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.