ComplaintsforSuperior Marine Detail and Restoration Center
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Superior Marine promised to restore our boat to like new condition and have it ready October 15th 2021. He has had our boat since early March 2021. The boat has been dismantled and partially repaired and no completion date in sight. The owner has nothing but excuses when we ask for updates. At this point he has had the boat for over 1 year. We want our boat completed or we want our money back. And no more excuses.Business response
04/15/2022
Business Response /* (1000, 5, 2022/03/25) */ The customer's vessel will be done as soon as we can. Period. We are working on over 15 + vessels right now with 2 employees. (The general laborer that was tasked with working on this vessel quit 5 months ago) Two of these vessels have been here longer than this one. What the customer fails to understand, it that her boat isn't something we can just buy parts for and install them, this vessel needs custom parts that we are making from scratch, or need to modify because parts don't exist for our application. These problems were not foreseen when we took the boat in for service. And because I MUST bring in a certain amount of income EVERY WEEK in order to stay solvent, we do smaller jobs in between the larger jobs in order to pay the bills and employees. I am sorry you felt the need to file this report, but this action doesn't help my situation at all.. and doesn't help me get your vessel done any faster. At this point it is 95% done, and we will finish it in the time it takes to do it RIGHT. TC
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.