Business ProfileforEllington Air Conditioning & Heat

My 1st experience with Ellington went very well. I began recommending them to others, and in fact, 3 ppl used their services due to my recommendation. The 2nd experience however, was disappointing. They fixed the problem, but didn't find what was causing it. This issue has happened 4 times since 2020. I joined the membership plan. I keep my card locked, prohibiting any withdrawal without my real time permission. That was fine until the 3rd month. I received the text stating that Ellington could not receive due funds, and I called the ***************** I told the receptionist I was now unlocking my card. There was a lengthy conversation about why I keep my card inaccessible and my actions were understandable. She even went as far as to tell me that there wasn't a notice of this on my account, but she was adding it now. Of course, they received the funds. And I never heard from them again. When I reached out to them, within a months time, to go ahead and process the next 3 months, I was told my account was canceled. Isn't that stealing? I didn't cancel. They were paid. There was a conversation. There was supposedly a note added to my file. Everything was fine until I talked to the woman. To top it off, I was hung up on when I wasn't pleased with their actions. I immediately called back, only to have some man so audacious as to believe he was going to scold me for my negative response. I'm tired of the consumer being taken advantage of and stolen from. Yes. I am calling Ellington Air thieves. To take money and refuse services is stealing. I'm tired of being lied to. Ellington Air are liars. To assure the consumer that everything is fine and to commend their precautions, only to stop services paid for, is a lying thief.They never tried to contact me as they had the previous 3 months. I wasn't notified of the cancelation, but I was hung up on and scolded. I will warn anyone possible to avoid this company. I stopped 2 people so far.