ComplaintsforThe Garden Patch
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I clicked on an advertisement to buy "the grow box" for 29.95 and it took be to the order form, but the price was 39.95. I called the company and was told the price was 39.95. The person did not care what the advertisement said. This seems to me like bait and switch. If I had not paid attention, I might have missed the actual price had gone up 10.00. If it is not bait and switch, it surely is false advertising. I have included the advertisement below. I was planning on buying 10 boxes for the free shipping promo. Where Can You Get a GrowBox? You'll be able to purchase the GrowBox directly from The Garden Patch for $29.95. Designer colors are available for an additional $8. You can expect to pay shipping of $6.95 and can purchase replacement Nutrient Patches for $8.95 for synthetic, or $13.95 for the organic type. If you like shopping on Amazon, you'll find the GrowBox for a slightly higher price.Business response
05/20/2022
Business Response /* (1000, 11, 2022/04/21) */ This is a 3rd party review of the GrowBox and not an advertisement from The Garden Patch. The review is dated December 29, 2020. Our prices have increased since that time. Consumer Response /* (3000, 13, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I clicked on the add, it took me straight to their website, and the phone number reached them, so, they therefore are the "third" party. But I really don't care anymore as I won't be doing business with them as they are not a reputable business. Thanks for your help ***** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.