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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Nova Skin Sciences LTD

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          This is a multi-location business.

          Find a Location

          Nova Skin Sciences LTD has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Nova Skin Sciences LTD

              PO Box 23953 Saint Petersburg, FL 33742-3901

            • Nova Skin Sciences LTD

              1148 Pulaski Hwy Bear Box 3492 Bear, DE 19701

            • Nova Skin Sciences LTD

              PO Box 23763 Saint Petersburg, FL 33742-3702

            • Nova Skin Sciences LTD

              11551 E 45th Ave Unit C Denver, CO 80239-3160

            • Nova Skin Sciences LTD

              PO Box 23965 Saint Petersburg, FL 33742-3901

            Location of This Business
            PO Box 23953, Saint Petersburg, FL 33742-3901
            BBB File Opened:
            5/30/2017
            Alternate Business Name
            • Hydra Skin Science
            • Allumiere Skin Cream
            • RMA Hydra Skin Sciences
            • Advance Serum MI
            • Advanced Skin NV
            • Niuvella Antiaging Cream
            • Allumiereskin Anti-Aging Cream
            • Niuvella Anti-Aging Serum
            • Aplosin*Customhealthr
            • Glownatural 8553
            • Superb-Skinanti Ageless Beauty
            • Allumiere Skin Solution
            • Hydra Skinstientes
            • Global Wide LLC
            • Epsenter Natural Beauty
            • Sut*carebeautycream
            • Spit Shoot LLC
            • Allumiere Serum
            • Unbridled Youths LLC
            • Progressive Body Health
            • Allumiere Collagen Serum
            • Unbridled Eye Cream
            Contact Information

            Principal

            • Mr. Alex Thompson

            Customer Contact

            • Mr. Alex Thompson
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Additional Business Information
            Additional Info
            BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in June 2017 about the pattern of complaints, but have not received a response at this time. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.

            BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.

            A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at http://bbb.org/h/ju13

            Alert

            See What BBB Reports On

            Advertising Review

            According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Joanna Gaines. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).

            In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."

            Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.

            As of this date, the business has not responded to BBB's request for substantiation about its advertising.

            Contact Information

            PO Box 23953

            Saint Petersburg, FL 33742-3901

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            Accreditation

            This business is not BBB Accredited

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.