21 Customer Reviews
Review from James G
5 stars03/27/2024
Great products.I have tried so many other Eyelid tapes and they never have achieved results like this.I ordered the assortment pack and from there determined the 4 MM suits me best. Don't automatically assume that the largest size is going to be what you need as I originally thought. I do not wear make up and wanted a subtle lift for my dropping eyelid ( I am a male and do not like to appear that I have altered my appearance). The assortment pack was great as it allowed me to determine the correct size. I gave the larger sizes to my mother who then ordered the 5 MM. When I placed an order for the 4MM I also ordered a couple of other products as well.I have always had an issue with my eyelashes falling out very easily and as such it appears I have none. My sister, mother and I have always had this issue. I ordered their Botanical Lash and Brow Enhancing Serum and WOW. I have eyelashes Thank you Contours Rx for developing this product. Within a week My eyelashes had begun to fill in nicely within two weeks I had long full Lashes I am so impressed. I tried all of the products on the market guaranteed to grow eyelashes and this has been the ONLY product that I have seen results from. Needless to say the whole family is using this product as well and I know what I will be getting as stocking stuffers for the holidays. I have tried many products from Contours Rx now and they are all great. The Dermal blades are great for trimming stray hairs in between eye brow waxing and haircuts. The tweezers are great for not only application of the strips but also for plucking hairs with their fine point ( I recommend buying the Combo Pack you save $5.00)Thank you Contours Rx for addressing the small flaws I had on my face and helping me regain my confidence. Your products have truly changed my life.Review from Kelsey H
1 star02/22/2024
BEWARE SHADY BUSINESS PRACTICES! Purchased a $30 item, and had to pay $15 for shipping. Their website advertises a 30-Day money back guarantee. But you have to read the fine print that you only get money back guarantee when you exchange for store credit, otherwise there is a $10 fee for getting a refund. Plus, if you choose store credit you have to pay for shipping on the exchanged item, and if you decide you want a refund you have to pay to ship it back. LOTS of money spent on shipping, so that's how they get you. Beware.
Contours Rx, LLC Response
02/23/2024
Hello,
We would like to provide your team with screenshot of the correspondence with this client and have emailed ******************************************* Per our correspondence and policy we helped that customer and provided return instructions. The customer was not satisfied with the return fee that we charge. The return fee can be clearly viewed on our website and terms and conditions. The customer was given (4) return options which we clearly and transparently listed out to them.
Policy link: ******************************************************
The customer agreed to return the order and accepted the return fee. The fee is directly charged to us be our warehouse team to receive and process the return.
Review from Aud E
1 star09/06/2023
SCAM! Zero stars! They will finalize your order even if you get out of the site before final approval. They try to trick you into ordering on every page. THEN, you get an email stating that your order was placed, even though you get out of the site. Then, you email them to cancel and they want to charge you $10 to cancel. If you want to try it. CHECK AMAZON.Contours Rx, LLC Response
09/07/2023
Hello ******,
Thank you for leaving us a review.
We are very sorry to hear about the experience that you had through our discounted site.
Upon looking into your order that was placed on September 4th, as well as correspondence with our team, I can see that while reviewing your order, the site was closed during the checkout process. Please know that our discounted site states at the top of each page during checkout to please not close, or go back as this can cause your order to go through.
We sincerely apologize that your experience was less than great, and as a result, our team issued a full refund for you, waiving our cancellation policy, on September 6th upon receiving your inquiry.
We hope that you will shop directly with us in the future: ***********************************
For a special 20% discount code to use on our direct site, please email us at *******************************
Kind Regards,
Contours Rx
Review from K. C.
1 star08/05/2023
These people are 100% scammers. I saw the ads for this product, thought I might give it a try. Began my order thru PayPal. At the bottom of each page of items they are trying to sell it states PLACE ORDER, just as it always does for PayPal orders. I suddenly got a negative feeling about this company and clicked out, back to google search. Never finalizing my order. The next day I received an order confirmation for this order that I never placed. I immediately sent an email to them stating I did not want it, how can I return. This is before I even received it. They informed me it is nonreturnable.If this isn’t a scam I don’t know what is. Don’t do it!Contours Rx, LLC Response
08/07/2023
Hello Karla,
Thank you for leaving us a review.
We are very sorry to hear about your less than positive experience during check out on July 30th.
Upon looking further into your order, we received one email on August 1st requesting return instructions for your order.
Your order is a final sale item, however, we are delighted to make an exception for your order as we understand it was placed by mistake.
I have emailed you at callahanwa@gmail.com with your refund instructions.
If you have any questions, please let us know.Customer Response
08/08/2023
Hello, I am letting you know. I have checked my in box and spam folder. I have not received an email or text from your company with instructions on how to return. Please try again!Customer Response
08/16/2023
They did not do what they claimed they would. I did not receive an email with return directions. I have not been able to return and I have not received a refund. This is useless garbage and I do not want it. Beware ordering from these small online companies with NO Customer Service.Review from Terri E
1 star04/20/2023
I would give them a minus rating here!! I ordered the product I wanted. Then you got directed to different products (upselling) where you have to put no I do not want several times. When the order is finally finished and once they receive your order wherever, they CHARGE you. Don’t expect it to be delivered because usps routed it to my home address but somehow it went back to FL!!! They have no explanation but they have my money!! DO NOT WASTE YOUR TIME trying to call them either. Not to leave a message. They do not return any correspondence. I now have to dispute my credit card charges.Contours Rx, LLC Response
05/01/2023
Hello *****,
Thank you for leaving us a review.
We are very sorry to hear that your experience with us was less than great.
I reviewed your account and I see that your original order was placed on March 13th for (1) box of 6MM LIDS BY DESIGN.
Your order was processed and shipped from our warehouse on March 15th via DHL, and was tendered to **** for delivery on March 20th to the address provided at time of checkout.
On March 20th, your order was tracked as "Out for Delivery" by **** to your address.
**** was unable to deliver to your address, and as a result, the package was marked "Unclaimed" and returned to our warehouse located in Georgia.
As your order was shipped, processed through both DHL and ****, and unclaimed, we offered to reship your order at no cost as soon as possible.
When an order is returned to sender due to an address issue, we are delighted to offer a reshipment at no cost once the order has been returned to our warehouse, or, a claim has been filed with the carrier.
We received your request on April 20th for a refund for your order as an alternative to our reshipment offer.
Our customer service team then responded on April 20th stating that a refund has been issued, however, shipping and handling fees of $6.95 cannot be refunded per our policy.
Additionally, on April 20th, a voicemail was received from you.
On April 20th, a few hours following your voicemail, our customer service agent spoke with you on the phone.
Our customer service agent offered a store credit of $15.00 to use towards your desired product, as well as a discount code to use on your purchase to reduce the total price.
This if following your full refund of your original order, less shipping and handling.
Once accepting our store credit offer, as well as your issued refund, an order was then placed over the phone with our agent for (1) box of 6MM LIDS BY DESIGN at a discounted cost (order placed with store credit + discount code).
This order was shipped from our warehouse via DHL, and was marked delivered by **** to on April 26th.
Please know that our customer service team strives to offer the best customer experience.
As we understand that your experience was less than great, our team offered several options to find resolution, including speaking with you directly, where the resolution options were accepted.
In order to ensure any further concerns are resolved, I would love to speak with you directly.
Please let me know if there is a time/date that works well with your schedule, and email us at ******************************* so that I can confirm this time with you.
I look forward to hearing from you soon.
Kind Regards,
******
Relationships Manager
Review from Michelle G.
5 stars02/08/2023
First, I want to say that I was skeptical at first. I have experienced severe hooding for many years and has always made me self conscious. I reached out to see if someone could help me identify which size would be best for me. I was offered exceptional care, and even a free consultation once I receive the product. I am very impressed with not only the product, but their customer service. Their team helped me properly apply the strips and I will never go a day without them!! Thank you Contours Rx for helping me build my confidence!Review from Ali A
1 star02/05/2023
Ordered Lids by Design online. There was technical issues on their payment system and I decided to cancel but there appeared to be no place to do so. I logged out thinking payment will not go through. Found out, they charged my credit card without my authorization since I didn’t finish the transaction. I called the number listed online twice, and no one answered. I left voicemail messages. I received 2 email responses that said to the effect: “Your order is being processed. Try our product and you will like it.” Then I received an email notification more than a week later stating that “order is on the way.” The product didn’t work for me. I’m trying to return it and you can’t speak to anyone. I tried online to reach out to them. There are only two (2) options, namely: 1. Exchange Resolution 2. Store Credit It is tantamount to saying “returns not accepted”. In effect this is a scam. Online payment system not working correctly. Return policy is “exchange and return credit” only. Very unprofessional!Contours Rx, LLC Response
02/08/2023
Hello ******,
Thank you for leaving your review.
I located your order that was placed on January 8th: Order #23529443 (LIDS BY DESIGN, 6MM, 1 box) $38.90
I understand that your intention was to cancel the order upon placing it on Sunday, January 8th.
Please know that the following is stated at checkout (top of each page): " Your order is in the process of being completed! Please do not exit or hit the back button until you receive confirmation."
Our team received your email, and voicemail on Monday, January 9th as your original email request was sent outside of business hours. On Monday, January 9th, your order had already been approved, and packaged to fulfill for shipment in our warehouse. At this time, we were unable to proceed with cancellation.
Our team contacted you on Monday, January 9th, and Tuesday, January 10th. We explained that we do encourage you to try the product, however, if you do not wish to keep the order, it can be returned to us. In addition, we offered solutions such as exchanges, and store credit.
We are very sorry to hear that your experience was less than great. As a result, we would be delighted to issue a full refund for you, less shipping and handling. I have sent your refund confirmation details to the following email that we have on file.
The email will be sent from *******************
If you have any additional questions, please be sure to reach out to us at *******************
Kind Regards,
******
Relationships Manager
Review from Mary M
1 star02/01/2023
What a joke!!!!!!! This order was cancelled BEFORE it even shipped and they still charged me a $10 cancellation fee. No wonder there are so many complaints about these scammers. Live and learn but I had to pay the crooks $10 for the lesson!M.M.Contours Rx, LLC Response
02/08/2023
Hello ****,
Thank you for leaving us a review regarding your recent order that was placed on January 25th.
Your original request to cancel your order was received after business hours on January 25th. Our team responded on January 26th offering additional options rather than cancelling your order. Our Terms and Conditions state the following: "Orders canceled after payment is processed will be subject to a $10 cancellation fee."
Due to our policy, a $10.00 cancellation fee was applied.
We are very sorry to hear that your experience was less than great.
I have contacted you by email to assist you further and help resolve any unanswered questions or concerns.
The email will be sent from *******************
We look forward to assisting you further!
Kind Regards,
******
Relationships Manager
Review from Y. H.
1 star12/04/2022
This product is a total scam. It is so visible when on eyelid. Secondly when using tweezers the part where the tweezers were used on strip does not stick to eye lid - it sticks out like a sore thumb. If you try using fingers you end up with creases in product which makes it even more visible. Im in Ireland and having read reviews from USA and Australia - this is a case of research before you buy as indicated by the reviews the company are scammers !!! Poststage is NOT free - you only discover this after purchase. Beware and please save your money. I have to assume any reviews above one star are affiliated with company. Shame on you Contours Rx. Btw I will be reviewing all over the Internet.Contours Rx, LLC Response
12/12/2022
Hello ******,
Thank you for leaving us a review. Our goal is to make our clients happy, and we are sorry to hear that LIDS BY DESIGN did not meet your expectations. We offer free consultations with our beauty experts. Our beauty experts would be happy to assist you with any questions you may have regarding application. Please know that during checkout, it states "Shipping and tax will be settled upon checkout confirmation". Our Terms and Conditions also state that we are not responsible for customs, duties or taxes.
We appreciate your feedback as this helps our team grow.
Customer Response
12/14/2022
Omg you're response proves my point exactly - you haven't addressed the issues regarding this product which is a "SCAM". You just want to talk about postage - WOW incredible - its no wonder you receive such disgraceful reviews - they are well earned !!!Review from Donna R.
1 star10/19/2022
Ordered in error meaning was going to order than decided not to but the order went through. I tried applying them, they do not stick and their not for me as I'm not about that. Attempted to return but was told I purchased through a third party site which I did not and it said 30 day gaurantee however,now I'm being offered a store credit which I do not want. They are a scam and clearly need the money more than I do. I am reporting them because they are not true to their word, use false advertising and do not honor their return gaurantee.Contours Rx, LLC Response
12/12/2022
Hello *****,
Thank you for leaving us a review. Our goal is to make our clients happy, and we are sorry to hear that LIDS BY DESIGN did not meet your expectations. We offer free consultations with our beauty experts, as well as exchanges. Please know that your order was placed on a discounted site, that offers a different return policy. Due to the different return policy where your order was placed, your return was not approved for a refund. We appreciate your feedback as this helps our team grow.
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