ComplaintsforAutoNation Honda Sanford

• Initial Complaint

  05/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my car at Autonation Honda in 2007, to replace a CRV I bought from them 10 years prior and a after that I bought my sons car there too. So you can say i am the pinnacle of customer loyalty to AutoNation Honda. Every year for all these years for me and many years for my son, I bring my vehicle in to get serviced and pay the big Honda bucks. Today was the 2023 check up. I needed 4 new tires and a few vents. ($1100) i pay my bill get in the car and my cd/dvd/navigation system/rear camera system doesn't even turn on. It was on when i turned the car off. They told me its not their issue. Even though they were dealing with the Cabin Air Filter which is right near all the stereo wires. they blamed the install of the stereo two years ago, but i've not had any issues with the unit at all. It was working perfectly and loudly when i pulled into their garage and now it doesn't turn on. I feel they owe me a system like the one i have.

  Business response

  05/22/2023

  This customer has a 2007 Honda, with an aftermarket stereo installed in it.  The work we performed, which was primarily to replace tires, has no relation to this stereo at all.  Whilst it is unfortunate that this stereo is allegedly not functioning now, it is entirely coincidental, and in no way or shape, our fault.  

   

  Business response

  05/23/2023

  In absolutely no way could the replacement of a cabin air filter stop a stereo from functioning.  I understand at this point in time that there is nothing we can say, or do, to convince this customer that whatever issue they have with their aftermarket stereo it is not our responsibility. 

  Customer response

  05/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: my car no longer turns on. The day after I came home from the dealer it stopped working. It’s now a paperweight. We tried to jump it and it appears the electric system is now messed up. I asked to check the fuses and it was not done. Car has to be towed today to another dealership to be serviced.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The 2017 Honda Accord was purchased on February 4, 2023, from Sanford Honda. The purchase price was $22,000 plus tax & an extended warranty was purchased. After bringing the car home the engine lite came on, the window on the passenger side won't close all the way. The car is leaning to one side, the passenger side seat shakes while driving. The tires mismatched & it turns out the front brakes needed to be replaced. The dealership agreed to do the repairs & they have. But upon further investigation we found these pictures of the car being in a MAJOR accident, not a minor one that was reported on the ****** report. ****** was contacted & say they are not responsible for the incorrect info. The dealership & the corporate headquarters will not resolve the situation.

  Business response

  03/16/2023

  Please find attached the ****** Vehicle History Report, the Warranty Check, and the Buy Back Guarantee for this vehicle.  Per ****** the vehicle does not have a salvaged title.  We utilize, as do nearly all major car dealerships, ****** to protect our customers.  

  As stated in the complaint, we have done every repair, at no cost to the customer, that the customer has requested.  

  At this point in time it is our viewpoint that if the information the customer has is correct, he should be able to have ****** honor their buyback guarantee.  We have done absolutely nothing wrong and have always operated in complete and total good faith.  

  Business response

  03/22/2023

  We agree with the consumer in regards to his issue being with ******.  We are more than happy to assist the consumer with any and all efforts to have ****** honor THEIR buyback guarantee.  

  Customer response

  03/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Attached is the response from ******.  They are not standing by their guarantee.  If honda autoNation of Sanford is going to help, THEY should contact ****** since we have already!   I would like the name & contact number of the person that has been answering this complaint.  Who is suppose to help?  Honda corporate even agreed that the car had a salvaged title.  Since the car in question is still at the dealership waiting for a new passenger side window that needed repair,  they should just try to sell the car to someone else & end this nitemare for both parties.  

  Sincerely,
  
  ******* ******

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to Autonation Honda in Sanford to purchase a Driver side front tire. They did not replace the driver side front tire. They mistakenly replaced the rear passenger side tire. They refuse to fix the mistake. The back two tires were new.

  Business response

  02/16/2023

  The customer has an appointment with us this Friday, the 17th of February for us to replace his front right tire for free.  I'm not sure when this complaint was filed but we responded to him yesterday.

  Please know that we replaced a tire that the customer requested us to replace, per the Repair Order, and this has been confirmed by two of our employees. We do not remove and replace new tires. 

  However, in a display of good faith we will replace another tire, for free, on his vehicle.

  Customer response

  02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  11/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My init complaint is regarding a faulty part in car purchased in Nov2021. After only 13k miles, clutch burned out in vehicle. Having driven exclusively manual my entire life, this was astonishing. I brought vehicle in to service, and they confirmed ************** needed replaced, however would not admit that it was faulty part or assembly. I contacted Honda NA, as the language in the warranty suggests that clutch is covered, but they said discretion of the servMgr. I brought this info, but was still denied warranty. Interestingly, they still agreed to pay a part of repair costs.The car ran for ****** miles b4 clutch began going out. I contacted H NA again to update case, and they instructed me to contact svc mgr at the facility. I have been trying to get hold. I have tried calling, leaving vm, as well as asking other employees to get me in touch, but they only cold xfer me to line which goes to vm. I have never rcvd a resp. I have tried visiting multiple times, but I am always told he is not in or is on a call. Once they had me wait 45 minutes for him to finish a call, then said he would not be able to make it.2nd complaint is related. I recently went for an oil change + oth. For some items, tech informed me that they would be cov by the Plat Protect Plan I bought when I got the vehicle. When I asked more about plan, he informed me that I would need to speak to the finMgr at the facility for cov qstns.In just the past 10d, I have called 11 times, left several vm, as well as sent multiple emails.Also tried to get a hold of someone at the center that could help. Calling the number for their business and choose opt to speak to the operator, it places you in an endless loop. I then tried getting a hold of other departments but not able to connect with anyone.All attempts were made during business hours during the week and not on holidays.I can not get a hold of the finMgr nor servMgr, one of which I need in order to fix my now inoperable vehicle.

  Business response

  11/23/2022

  Customer came in for the first time in September of 2021. His clutch was burnt out. The manufacturer warranty is 12 months or ***** miles, whatever comes first. The car had over ****** miles at the time. Despite this, Honda still 'Good willed' the repair, even though it was out of warranty, at a 60/40 split. Another ****** miles later the customer's clutch has been burnt out again and he is requesting Honda covers the cost again. The extended service contract the customer mentions does not cover wear and tear items, such as a clutch. In regards to not contacting the customer, we at **********************, have been in contact with him. In fact he was here on Novemeber 17th, with a different issue. We talked to him then. We also reached out and talked to him again today. He informed us it is Honda he is waiting to hear back from. We have done nothing but try to take care of this customer; However, if he feels we are not doing a good enough job he can take his vehicle to any Honda dealership who can then submit his requests to Honda, the manufacturer of his vehicle.

  Customer response

  12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The timelines are essentially correct, but the issue lies with the faulty part/product and this service center being picky about what services they want to follow up on when it comes to communication.
  
  I am requesting Honda replace the assembly because there is clearly something defective when a part that is meant to last over 100k miles wears to an inoperable state every 15k.
  
  I have been in contact with this center recently, but those times were specific to unrelated regular maintenance items.
  
  I am not waiting to hear back from Honda NA, and I relayed to this center that Honda NA has instructed me to coordinate with the center and simply reference the case number.
  
  After submitting this complaint, I was contacted by this center to review the history of events, but once again I have been left hanging ever since. I was told that I would be contacted by another individual at that center, to which I never was, and my car has been at this shop for weeks now with no ETA or semblance of progress regarding the service. I have received updates from a different team member essentially thanking me for my patience, but the update is that there are no updates.

  Business response

  12/07/2022

  Customer seems to have ********************** confused with Honda North America. It is Honda who will not, again, cover his issues with his manual transmission. It is out of warranty and is a wear and tear item. Honda did it once, purely out of good will, but will not do it a second time.
  
  If he wishes to complain to the BBB I suggest he complains about Honda North America and their warranty processes. Honda has refused to continue to cover, again, a wear and tear item that is completely and utterly out of warranty.
  
  Honda is 100 percent aware of this customer and his complaints and has chosen to not cover it. Honda is not 'waiting' to hear from us about anything.
  
  We have asked the customer to pick up his car as neither we, nor Honda, will not be covering the costs of his repairs. Again we encourage him to take it to a different store if he feels this is somehow our fault. If he truly feels we are the issue, there are plenty of other Honda selling dealerships he may take his car to.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I cannot believe you suckered my dad and I into purchasing a car that has cost me a fortune before even receiving it. Will be speaking to legal representation. I live in Colorado. I was searching for a car and my dad wanted to help me and walked into your dealership in Sanford, Florida. He found a Toyota Corolla that I really wanted and we were quoted 5 days for delivery time. Your salesperson obviously was just really looking to make a sale and instead should have said "we have no idea when it'll be delivered, if your son actually needs a car I'd recommend you don't buy something here. Because we LITERALLY HAVE NO IDEA WHEN IT WILL BE THERE". At this point my car is still not here, 14 days later. I have been paying car insurance, renting Turo's , and spending a fortune in*****, not to mention the cost of transport you rolled into my loan. On top of that everyday I get some e-mail from Autonation asking me how my new car is. I'd like to ask you the same thing? How's my new car? You tell me. In the meantime I'll keep being financially abused while you take no accountability for the loan you enticed us to sign by promising the car would be here within a reasonable timeframe. The behavior you've treated me with is totally unwarranted and unfathomable considering the amount of steps I've taken to make this process go quickly while you drag your feet and charge me $ every step of the way. The lack of accountability on both ends of Autonation's transport system are egregious. At this point I want someone to contact me and tell me what my $800 covered exactly, and I will be reviewing my contract whenever it arrives and speaking to my attorney about potential resolutions that are available.

  Business response

  10/06/2022

  Consumer Response /* (2000, 6, 2022/09/26) */ The dealership has worked extensively with me after this issue, and gone above and beyond expectations after hearing my frustrations. The car was delivered successfully, prepped beautifully, and they made the situation right by providing financial assistance for the incurred costs. Thank you AutoNation

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This dealership was committed to provide an accurate diagnosis on my 2005 Honda Accord vehicle on the 31 st of January of 2022 scheduled at 12:30 PM ;vehihicle was not checked until 3:45PM ,I was told vehicle needed a coolant flush to bleed possible air pocket in the system and to small hose replaced ,for that reason i should leave the vehicle at dealership because the two small hose ware not in stock , next day was told that the performed repair mentioned did not solve the issue and they suggested IAC valve replace with labor $ 900.00, i declined because i just had replaced that part for a brand new OEM from the dealership part department and then they suggested to replace the throttle body that would cost over $1200.00 with labor as i have some auto knowlegement i thought they were guessing and made me spend a large amount of money and at the end not to solve the real issue. I could end spending over $ 2000.00 without getting any positve result. Everything the dealership performed did not solve the issue and i was charged $ 310.32 and got my vehicle back with the same problem. The device department failed to provide an acurate diagnosis ,they told me that if i completed the repair they waived the $ 69.95 diagnosis fee , and they kept that charge on my bill , that fee was near waived. On top of the above statement the service department did not really do anything but replaced tha two little hose. A few days after i picked up my vehicle i was able to diagnose the issue by myself and find out the defective part which costed $ 170.00 from the dealership part department and was OEM direct replacement by HONDA. I proceed to replace the part that only took 20 minutes of labor and the vehicle came back into the normal operation. I am providing support documentation which include the bill and the receipt of the replacement part.This dealership made me waisted time and money.Their practices are not professional at all.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a 2017 Honda Ridgeline in May of 2019. I also at the urging of the finance lady Rebecca R****** that I also purchase the Dent protection package, the Appearance package and the Tire and Wheel package as I will eventually need new tires and tires are expensive. I was so excited to get the vehicle I had been watching since it came out in 2017. I signed for all of them. 599.00, 599.00 and 459.00 respectively. I was at the dealership for an oil change in January 2022. I asked my service advisor about my tires as they were quite worn. He came out with his little measuring tool and said my tires were " in the green" even after I told him when it rains I have to use 4x4 to keep from hydroplaning. He said they won't do anything till worn to 2/32. This weekend I found a nail. Went to ******* who service this contract. I was told tires were at 2/32 and warranty no longer valid. Had I known this I would have gone sooner. 459.00 at ******* for 3 new tires, the 4th had been replaced under the warranty. Filed the appearance warranty. Denied it was for environmental damage only, like BIRD CRAP. I have a few scratches to the " appearance". Still waiting on the dent warranty. Spoke to the service manager after 2 voicemails and had so many " Sorry's " this happend. Sorry does not cut 1650.00 I spent, These posters are all over the dealership to wrangle others in. False advertising as these are useless, unless you park under a lot of trees, and birds shit on your vehicle daily, and your service advisor is honest. I was never given the rest of the documents stating what the warranties actually covered. One envelope with the signed copies. Pure FRAUD. I have had all my service at this dealership for 7 years.

  Business response

  06/14/2022

  Business Response /* (1000, 5, 2022/04/20) */ We will be happy to provide another copy of the warranty coverages to the customer. No package that we sell at the dealership covers the replacement of tires due to normal wear and tear. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) NOT what I was told when I bought the vehicle. Rebecca R****** pushed it as a replacement warranty. I never received and of the documentation for ANY of the USELESS warranties I purchased. " you will need to replace the tires at some point, this will SAVE you money" and that's a quote. Business Response /* (4000, 9, 2022/04/22) */ We always give customers copies of all documents signed. I am attaching copies of the warranties purchased by Miss *****. Consumer Response /* (4200, 11, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Amazing, I have the envelope with the total number of pages given to me. Excluded the " Conditions" page, like bird droppings. I have also filed for the Dent protection, not a single call back for service and it's been 3 weeks. This GARBAGE is being sold as Oh this is a wonderful package to protect your vehicle and keep it looking new. Road hazard at ******* is 10.00 per tire, much cheaper than 459.00I was charged. Add in the Service advisor that told me my tires were in the GREEN, when they were dangerously worn. Just to be sure I went past the limit. IT's taken me a bit of time to get to read this as I am an RN working long hours. Bait and Switch at it 's finest and the Sales manager gets a bigger chunk in her paycheck while she's screwing the customer. As a loyal AutoNation Sanford Customer over the last 7 years. I think it's time my Loyalty moves. I drive past a couple of Honda Dealers to get there, considering I drive from Ormond Beach. Can't wait for my next oil change so I can take pics of your warranties plastered all over the showroom. Oh I mean the money grabbers as they are not worth the paper printed on. STILL WAITING ON SOMEONE TO CALL ME ABOUT DENT WARRANTY. I WAS TOLD THIS IS DONE THERE.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Monday April 4th I went to the dealer with my wife and 15 month old son to look at a certified used ford expedition (2015) with 94,800+ miles. We met with Paula V***** who set up our appointment. We reviewed the vehicle upon arriving and tested it. We tested it on the dealer lot which it seemed okay but the brake pedal was very squeaky which we explained is not common. She had said it was because of the new brake pads installed and would be safe for us to drive. In any case, we ended up making a deal and we left home arriving about 9:30pm that night from the dealer. I live about 80+ miles away. I work from home so we didn't use the vehicle until Thursday April 7th to take my son to the hospital. That same day we realized that at a high speed the vehicle tends to vibrate all in cabin and pedals, steering wheel. Once I got my son home I advised Paula about the issue and that I wanted to return the auto and cancel the deal. She asked if I wanted back my trade in Nissan. I said yes. I went back to the dealership only to be turned away by William J****** the used sales manager because I was over 50 miles and their policy was 250 miles or 5 days. (I was within 5 days. After no solution I went home disappointed communicated vis email with the GM Robert B******** and explained the issue. He only offered to look at it but that they could not return it. I spoke to the auto finance bank and they said a flat cancel could very much be done. That dealerships can process it regardless of their policies. I advised this to Rob yet he continued to deny that option and not do as requested. A few days later the AC system also has gone out. They still will not flat cancel. They lied to me and committed fraud by selling me something clearly not certified. All I want is this contract to be flat cancelled. I shouldn't be lied too as a consumer for them to be able to make a sale and get stuck with the problem.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/19) */ We have offered several times to look at the vehicle to verify the customer's concern. The customer has never brought in the vehicle for us to inspect. We have even offered for the customer take it to a closer location. The vehicle was inspected prior to sale and it passed our 125 point inspection. Consumer Response /* (3000, 7, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Offering to look at a vehicle is not the solution I have requested it is your attempt to try to make up for falsely selling me a vehicle with clear problems. I have stated multiple times I will gladly have the vehicle towed to your dealership if you are willing to cancel the contract and have denied my request numerous times. I do not buy a product that is sold to me as "certified and safe" to have it vibrating while driving and for the AC to go out all within 6 days of purchase. How does that make any sense? What type of inspection was done that missed all these problems? Why should I the client be responsible for your dealerships mistake in marketing and selling a product stated to be something it clearly was not? If it happened 30 days out that would be something but literally within 10 miles of driving this vehicle it already presented a problem. What am I supposed to do bring it in to you for every problem that now comes up with it?? I do NOT want this vehicle and you should be taking responsibility and doing right to your customer by accept your vehicle back and canceling a contract for something clearly NOT inspected. You can't call something certified and say it passed an inspection then expect the client to purchase and accept you "checking it out" as an acceptable solution after you clearly just ripped the client off by selling something broke and calling it certified. That is called fraud and a scam. Business Response /* (4000, 9, 2022/04/20) */ The only option is for us to look at the vehicle, verify the issues and then repair them. Consumer Response /* (4200, 11, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is NOT the only solution and the auto finance company has confirmed this to me already on two separate occasions, just as I have advised you. If you want to believe you can fool your client into thinking they have to be stuck with a purchase because you refuse to take back ownership of your faulty vehicle then that is on you but I know my rights as a consumer and I will not accept that you will blatantly lie and sell a vehicle with defects and then try to cover it up by offering to just repair it. The big picture here is the dishonesty and lie conjured up to sell something you clearly had to have known was not in proper working order as described. If I buy a TV that has an issue I can take it back the next day and get a refund. Buying a vehicle no matter how much you try to make it seem like it is a closed deal, is no different. How come you are willing to buy it from me but not accept responsibility and take it back and close the contract?? You are trying to cover up your failure by putting a band aid over whatever the issue is when I am clearly asking you to cancel the contract and take your vehicle back. I don't want a defective vehicle that I was lied too about into purchasing. That is not how business is done. Especially to a young family expecting a baby on the way. We asked and made it a point we need a safe reliable vehicle and this is what we were sold?? A vehicle I have to take to you to fix with two separate issues in less than a week? And it is certified and passed inspection? Clearly this inspection missed multiple points and means nothing. Do you realize how ridiculous this is?? This is insane and that you don't accept fault and just take it back it beyond reasoning. Fixing it is not your only option and you won't fool me into accepting this.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 17 2021 I purchased a 2014 Camaro from Autonation Honda of Sanford. The reason that I purchased this vehicle was that it was eligible to purchase an extended warranty that would cover for 4 years 48,000 miles. At the end of March when we took our vehicle in for an issue we were told that there was no warranty. After several attempts to get to the bottom of this I was told that they had discovered that they had filled out the paperwork wrong and were issuing a refund for the warranty and that an explanation letter and check had been sent out on 29th of March. This is 8 months after the purchase of the vehicle and I find it mighty convenient that this is the same time that we had attempted to use the warranty that we were sold. I am not interested in a refund for the warranty. I am stuck now with a car without a warranty and want a 4 year 48,000 mile warranty as was a part of the deal. This is the reason that the vehicle was purchased. They do offer the warranty that would cover this vehicle, however THEY failed to file or fill out the paperwork for the correct warranty and instead issued me a warranty that is valid for only a Honda. The vehicle listed on the paperwork was clearly a 2014 Camaro and not a Honda.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car purchased 10/31/21. I was co-signer on car with 18 year old daughter. Had 2 minor issues with window motors. Resolved by dealer. Car starting having issues with brake system. Steering wheel locked up on car, causing my daughter to in-turn damage left side of car and drivers side mirror. We get the steering wheel unlocked and the car drivable to get it to the dealership. The car is diagnosed with a defective right rear wheel speed sensor. We were told car would have to go to Kia to be repaired. We also find out during this time that the 90 day/4000 mile bumper-to-bumper warranty that the dealership offers was never activated. The sales rep informs me on 12/14 he is working on it and sends me a certificate from management at the dealer. The week of 12/20 rolls around right before Christmas and the car has been at the dealer for a couple weeks now. I asked to speak to the GM of the dealer (Rob B********). I am told that he is on vacation and I am directed to Bill J****** who is the used car sales director. He tells me to take the car to Kia in Longwood and tell them to contact AutoNation to arrange repairs. We contact Kia before heading over and they inform us that they do not honor in-house warranty from AutoNation, They can only honor a extended warranty purchased with the car (we did not purchase). We in-turn come get the car unrepaired From AutoNation Honda Sanford on 12/23, as car has sat there for couple weeks and my daughter needed car to go to work. We take it to ****** Automotive in Longwood. They diagnose the car is having a bad ABS module and a bad hub sensor and rear wheel speed assembly. Cost to repair is $2315. I am requesting the AutoNation reimburse me for this cost under the terms of their warranty since we were told that they cannot repair it in house. Rob B******** general manager has offered me 50% reimbursement, which is not acceptable. We are only asking for reimbursement of the brake system repairs and not the subsequent body damage.

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/12) */ When the car came to our service facility the body had damage and the emergency brake was locked, this would not be caused by the ABS module. The warranty that came with the car would have covered the repair but the customer chose not to wait and took it to an independent shop that does not accept the warranty. For the inconvenience, we are willing to reimburse 50% of the cost for the repair. Consumer Response /* (3000, 7, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer diagnosed ONLY the rear wheel speed sensor as being bad. This is also the time we found out the warranty was not activated on the car. I chose to take the car elsewhere, because it sat at their dealer in their lot while they figured out what to do about the warranty, meanwhile my daughter went without her car she needed to get to work. When I got fed up and took the car to ****** because it was taking too long, they diagnosed the ABS module as being bad there. This dealer is trying to pass off the fact that the car came from across the street at Acura and do not want to stand behind the repair of the car. If the car would've had to go to Kia like we were told it had to, being an only Kia dealer repair for the rear wheel speed sensor, AutoNation would have to repay Kia for the repairs made to the car. What is the difference here? Business Response /* (4000, 9, 2022/01/14) */ If the customer had taken the car to a Kia dealership, the repair would have been covered by the extended warranty. Again, we offer to reimburse the customer 50%. Consumer Response /* (4200, 11, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) We DID NOT purchase an extended warranty with this car. The warranty on the car is a 90 day/4,000 mile in-house bumper to bumper warranty. The KIA dealer is not affiliated with AutoNation and would not honor their in-house warranty. I will contact Mr. Breedlove directly to accept his low-ball offer. I have purchased 4 cars since 2015 thru AutoNation dealers in Sanford area since 2015. I will see to it that none of them ever see a dime of my business ever again.....

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩