ComplaintsforCrescendo Audio
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I place an order on January 10 2024 after a week of it saying order not for filled I email but got no response couple day after I received a phone call from the company stating that item was not in stock but if I was willing to wait it would be shipped end of February ************************************************************************************************************************************************************************** it would be shipped out end of said week I waited then contacted money the next week said there was a delay and it would be sent out next day wait and msg the end of the week and told them Im going to contact my bank for full refund at that time the owner says he will refund full amount and also ship out item for the inconvenience next day in provides a tracking number but never ships anything nor refunds anything now he says I should be mad because the kit was only 65$ us but he dont understand that if I cant get the kit the I have to replace his 2 speakers with cost me 500$ canInitial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 9, 2023, I placed an order for mid-range speakers worth $109.98 from Crescendo Audio. At the time of placing the order, they mentioned that the item was out of stock and would be restocked in four weeks, after which it would be shipped to me. However, four weeks went by and I did not receive the item. I then reached out to them via email, and on 1/9/2024, I received a response stating that the item was now available and would be shipped soon. Despite several emails and phone calls, I have not yet received the item, even after almost another month.Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had bought a product from crescendo audio on August 27 2022 Order number #***** for $1,199. I waiting 7 months to get the item and I still haven't gotten it so I asked crescendo to cancel the order and a full refund on March 9th 2023 they asked for my zelle and I still have received anything from them I asked again after 2 full business week and still nothing I called them on the 1st of May and left a voice-mail and still have not received a call back they are withhold my money at this point I am not sure what to do it has already been 9months and I still don't have my money or the item that I ordered they also tried to delete my message to cover themself but I took a screenshot of what I wrote on March 23 2023 reminding them of their promise to refund me
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.