Business ProfileforCrunch Sarasota University

This is the email I sent to ***** *************************************** after speaking with her on 8/31/23. I had previous spoke with someone else at the location who gave me a number to speak to about the billing issue. I called ************ on 8/28/23 and spoke to an agent who said she could not find the payments I am being double billed. She said she would contact me after elevating the issue. I have not gotten a response at this time from anyone at Crunch.(Email Below)Due to an account error or computer problem I have been being double billed for over 3 years. Included are my bank statements listing these transactions from prior to the double billing, including the first instance of double billing, and the continuation of this up to the current bank statement. I have included the screenshots from the billing statements directly from my bank's website with non relevant information removed. First and foremost I would like one of the recurring withdrawals to stop. I have been told by multiple agents of crunch fit that its possible I have been paying for another individuals membership. While I can understand this is a possibility and probably a common issue this can be easily refuted by the facts. The payment that all agents have been unable to locate is the original payment method for the account. The second payment that was added 5/29/2020 was to replace the original, as I was told it did not process. Since the payment that is unable to be located is the one that is the older form of payment and my account predates May of 2020 this nullifies the argument that the original payment could be for a separate party. Unless I somehow managed to have a free membership since 2014 with no traceable form of payment.As far as remediation, Ideally I would like to be refunded. That being said I would also be fine with a credit to my account for the membership fees I was overcharged.