ComplaintsforKeto Blast

Vitamins and Supplements

Multi Location Business

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Initial Complaint
04/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased the keto gummies and they did not work website said I could get a full refund but I got no information on how to do so. I'm totally unsatisfied with the product.
Business response
04/29/2024
Hello,
I hope this message finds you well. We recently received your complaint regarding the refund request for the products you were subscribed to. We appreciate your feedback and the opportunity to address your concerns.

First and foremost, we understand your frustration and regret any inconvenience caused. However, after careful examination of the matter, we must inform you that your refund request falls outside our 30-day return and refund policy. Our policy is designed to ensure fairness and consistency for all our valued customers.

As you are aware, our ****** return and refund policy clearly states that eligible refunds can only be processed within 30 days from the date of purchase.|

As a one-time courtesy, we have issued a 50% refund without requiring you to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this.and then found out it was a total.scam. they said my order had been canceled and and they would not bill or send me anything. I then got an email with a tracking number but it does not exist or I am unable to track it. They have false advertised and used people to make it look real. I am in touch with my credit card company as well.
Business response
03/12/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
03/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered what i believed to be a one time only sale. Bio Fuel ACV + Kto gummies. I have a pending charge on my bank account for $198.78 from Powerblastk. The email confirmation i received last month had no info on it. I am unable to contact them directly. There was no order number. I would like a refund and to cancel any subscription there is.
Business response
03/06/2024
Hello,
We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.
Customer response
03/10/2024
I ordered what i believed to be a one time only sale. Bio Fuel ACV + Kto gummies. I have a pending charge on my bank account for $198.78 from Powerblastk. The email confirmation i received last month had no info on it. I am unable to contact them directly. There was no order number. I would like a refund and to cancel any subscription there is
Business response
03/12/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
Initial Complaint
10/27/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged $198.78 on 10/22 by BrainB1*****. This is not something I authorized and want my money back. I tried finding a way to contact the company but was unsuccessful.
Business response
10/30/2023
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We are responding to your complaint regarding your Prohealth Keto+ACV Gummies order, which you said you did not intend to purchase on 10/20/2023. We appreciate the opportunity to address your concerns and provide clarification on the matter.

First and foremost, I would like to clarify that all orders placed online on our website are consumer-initiated. As an e-commerce company, we do not have access to your banking information and, therefore, cannot place orders on your behalf. Our ordering process requires customers to input their payment details directly. We apologize for any confusion caused regarding this matter.

However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Initial Complaint
09/20/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered keto gummies in August and I did not agree to a recurring order and I have another charge on 9/20. I did NOT request this and there is no phone number or email address to contact them to review or discuss.
Business response
09/20/2023
Hello *******,
We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.

Rest assured, the account is canceled. Thank you for being so patient. If you need anything else, let me know if I can help.
Initial Complaint
09/13/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Cannot get ahold of anyone to cancel these gummies. First they came SS MARKT *********** , then T RELIEF *********** ALL THE SAME PRICE OF ****** . I need these cancelled. They are trying to take the money out of my card and thankfully they have refused payment twice now. But need this to stop!
Business response
09/13/2023
Hello ********,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Initial Complaint
09/13/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a one time offer of Keto Weight loss product at ***** I was sent 3 bottles of "Keto" products and subsequently charged ****** and ***** Total of $ ****** I called the # on the ************ said I had to return in original pkg, which I did. They then wanted to talk to my bank to confirm the charge had not been denied, again which I did. Now many months later, after several calls they still have not refunded me my money!! This is a scam!I want a refund!!
Business response
09/13/2023
Hello ****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a gesture of goodwill, we have initiated a refund of $258.77 today. The credited amount should be reflected in your account within the next **** business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
09/05/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
1 August a charge of $198.78 from Relief7*D020 and another charge 5 September for $198.78 from TRelief ***. I ordered Keto Gummies in August. I did not see any information when placing the order that this would be reoccurring each month. I can find no web site nor phone number to cancel this. There is no information on the container. I had the credit card company deny the September charge. They could find no web site nor phone number either.
Business response
09/11/2023
Hello *****,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, the charges for the subscription have been declined.
As a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Customer response
09/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
09/01/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a charge of $198.78 on credit card. Tried to find contact information to cancel any shipment, and charges but was very hard to find any contact information to request cancellation. I do not want any further shipments of the items, and do not want any further charges made to my credit card. I ordered ONE time KETO ATV gummies, which i did not drop weight, and noticed this morning that an unauthorized charge was made on transaction date 08/10posted date 08/10 by SprSlim*DQ19Sandusky OH **** I did inform the bank, and cancelled my creditcard. proof 08/10 08/10 08/11 08/11 08/11 08/11 SprSlim*DQ19Sandusky OH 500.00- 73.12 198.78 51.85 3.73 XXXX XXXX XXXX **** dit Card PO Box **** *********** ** 57117-**** Make Check Payable to:************* O1AD5386 ************************* ***************************************************************** First National Credit Card PO Box **** ***** ** 68103-****
Business response
09/05/2023
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
09/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/31/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On or around 7/19/23, I purchased the gummies on line. They had a special if you buy 2 you get 3 for free. The price was supposed to be around $50.00 dollars. I reviewed the credit card statement on 7/29 and no charge for that amount but an amount of $198.78 was charged to my account on 7/19. I agreed to pay around $50.00 but not any more. I returned from vacation on 7/29 and had received another package of 5 bottles. I did not agree to receive anything additional or a monthly subscription just the one time purchase of around $50.00 I only agreed to pay around $50.00 and will pay for that as agreed upon.
Business response
09/04/2023
Hello ******,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we issued a full refund on 09/01/2023 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer response
09/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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