ComplaintsforPaver Restoration of Florida, LLC
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my deep disappointment with the paver cleaning and sealing service by Paver Restoration of Florida at a cost of $5,563.00 on Tuesday, October 10, 2023. *********** fell short of expectations, and I need to address the issues.Service Issues:1. Cleaning: *********** failed to remove stains adequately.2. Sanding: Wrong sand was used, and some joints were uneven, leaving an unstable surface.3. Sealer Application: Concerns arose due to rain after sealing.4. Incident on October 13, 2023: A hard substance on the coping required power washing, and an employee's behavior was unprofessional.5. Sand and Sealer in the Pool: Insufficient time for comprehensive service.Resolution Requested:I propose the following options:1. Redo the Job with Moderator Oversight: Revisit my property, fill joints properly, involve an expert for oversight, and address dirt.2. *********************: Arrange for a follow-up visit by a pool service technician for thorough cleaning.Business response
11/07/2023
*** and I have came to an agreement and we will revisit the home.
I sent him *** the same information earlier this morning, he has agreed to move forward and selected a date of 11-29-23.
Attached is the original contract and the final copy of the email that was sent
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Contact Information
Business hours
Today,9:00 AM - 12:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | 9:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.