ComplaintsforLittle Guy Home & Lawn Care LLC
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hied this company to remodel my bathroom shower. The contract stated remove shower walls down to studs and replace with dura rock whole shower . This did not happen there is a 9 1/2 inch wall that was not taken down to the studs and replaced with dura rock . Also he wants to charge me money to do the dura rock ceiling. Also he promised verbally to buy one box of tiles to finish the shower wall to the ceiling and pay for the paint, and pay to fix the plumbing underneath one bathroom sink and repair a chair in the lanai he now wants to charge me for all these things plus he was to install a shower door and now wants to charge me to install the shower door. Thise were things all verbally agreed to and I even have some of them stated in text messages.Business response
07/14/2024
Early on, the customer ran out of money for the job and expected me to cover her costs for the materials to do the job and wait to be paid for work already completed. Customer grew angry and verbally abusive when told I would not be fronting her the money to get the materials for the shower door. It was specified in the contract that the customer would supply the materials. Neither durraroc nor tile was provided. The ceiling was not included as part of the project, only the walls and the floor were to be retiled. The customer also wanted a lot of extras done during the process of retiling. She wanted all the plumbing moved in the shower to the opposite wall, which I did, and she wanted that included in the original price. I have yet to receive renumeration for this work. This customer is looking to get work done for no pay. After the incessant verbal abuse and threats, any additional work not specified in the written contract will be charged accordingly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.