Business ProfileforBuy Direct Wholesale Appliance

I purchased a Whirlpool Cambrio Washer from Affordable Wholesale Appliances at ***************************************************************** on January 5th 2023. The washer did not work. It would not complete its wash cycle and then after hours of recycling through cycles, it would stop with the lid lock blinking. I called and told them about this on Thursday January 12th and they picked it up on Monday Jan 16th. That Friday I called after not hearing anything, they told me it was to be looked at that day. The next Monday I called. They said they were waiting on a part but would not tell me what was ordered or what was wrong. The following Wednesday I called again. The guy said the part came in, they did not have the technician install it, they did it themselves and it was the lid locking part. They then scheduled delivery on the next morning. Thursday the 26th. I use the washer immediately, I notice sentiment on the clothes but that the clothes seemed not damp or full of water like before. So I continued to dry them figuring maybe it was debris from the delivery. Then the next day the 27th (today), I do 2 loads. The first seemed to take over 2 hrs to wash. The 2nd load, the washer began to act up. I had the load on Bulky setting, deep full because there were 4 regular sized bathing towels and 3 wash clothes. The cycle had a time of 1 hr and 8 minutes. And hour later I notice both my washer and dryer are not making noise. So I walk in thinking it's finished and notice the washer frozen not doing anything with a time of 44mins remaining. So I paused the sequence to see if I could open the lid and check the progress but it would not open and the control panel just kept blinking. No code. So pressed play and the washer began to drain. At this point the load began at 140pm, I noticed the issue at 3:07pm and received a ending beep at 4:45pm with the cycle incomplete and lid locking blinking as it did before. I called the place 3 times with no answer before they closed at 5.