6 Customer Reviews
Review from paul z
1 star04/27/2024
I paid ********* ** over $16,000 dollars to install two shutters and 4 windows, while installing the windows they destroyed 6 plants and have refused to pay $150 for the replacement of the plants. just shows how selfish and arrogant the **mpany is with customer service. I can't believe they feel it is ok to **me and do damage and walk away ***** free. They want everything up front then s**** the customer after they do damage. Not my idea of a reputable ** with quality integrity.***************************Review from Jack A
5 stars08/16/2023
I turned to the ********* window installation company to upgrade the windows in my home, and it's been one of the best decisions I've made. The team was professional, attentive, and very thorough with their work. The windows were perfectly installed, and I've noticed a significant improvement in the thermal efficiency of my home. I would recommend ********* to anyone looking for quality and exceptional service!
O'Donnell Impact Windows and Storm Protection Response
08/17/2023
****,
Thank you for your business and taking the time to tell us about your experience. Your review is appreciated.
Review from Juan F
1 star07/25/2023
This company make me waste my time after they did an estimate in my house for accordion hurricane shutters.. They never start or finish the job, I was approved for a ***** from my ******* safe home . After they did the estimate they requested from me a deposit to start the job when I explain to them that I don't have to provide any deposit they canceled the contract . I explained to them that they can't collect any money until they finish the job. The reason why my complaint is that they are still in the list of contractors that work with my ******* safe home. The lady that works there very unprofessional and rude.Review from Cynthia H
5 stars03/15/2022
I am very happy with the new windows that O'Donnell's installed. It was a very pleasant experience from the beginning. Matt was an excellent "site manager" and was very courteous and professional. The two installers, Alex and Luke, were also terrific as was Mike, who came to help Matt with cleaning up the odds and ends of the job. The work area was neat and tidy each time they left, as was the area when the job was completed. I am very satisfied with the entire O'Donnell company and would highly recommend them!!Review from Brian S
5 stars02/09/2022
We're very pleased with O'Donnell Impact Windows, both service & installation and the actual finished product. The installation team (led by Alejandro) was careful, courteous and did a really great job of getting the windows installed. I also want to commend the co-ordination and supervision provided by site manager Matt. All in all, we're really glad we chose O'Donnell and want to thank everyone involved (office staff and on-site personnel) for a job well done. Brian Smoly Palm City, FLReview from Alan Z.
1 star02/07/2022
Once they got the money for the doors, never heard from the same person twice. Took forever to get finish work done. Been 14 months to get a final invoice after the install was done. Worst customer service, I cannot recommend this company to anyone. I contacted them plenty of times to finish, sent pics of the problems. Will say PGT doors are good. The install company “O’Donnell” is awful to work with. I will never would never do business or recommend them to anyone. Sorry!
Customer Review Rating
Average of 6 Customer Reviews
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