ComplaintsforAmerican Leak Detection Inc.
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired American Leak Detection of South ******* located in ******* ** License #********************* to locate a leak in my bathroom.I was given a report stating where the problem leak was, and what needed to be repaired by the technician that was sent to my home who is also a licensed plumber.Once I received the report, I tried to book the repair work with American Leak Detectors, thinking theyre familiar with the leak because of their findings.I received no response when I tried to book the repairs with American Leak Detector with several calls requesting the plumber that made the report.I hired a plumber to investigate the areas that were determined to be the source of the leak according to the report from American Leak Detectors, and the plumber used a scope to investigate behind the tiled wall and areas that were listed in the report but came up with no such detectable leaks.I have documented the work with photos of the exploratory work.The leak is not where the American Leak Detectors plumber said it was.I would like a refund of the $400 fee they charged me for the bogus report.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.