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          Find a Location

          SafeTouch Security has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SafeTouch Security

              2425 Mahan Dr Ste B Tallahassee, FL 32308-2301

            • SafeTouch Security

              9600 Sunbeam Center Dr Jacksonville, FL 32257-1101

            Business ProfileSafeTouch Security

            Security System Monitors
            Multi Location Business

            Contact Information

            2425 Mahan Dr Ste B

            Tallahassee, FL 32308-2301

            Visit Website
            (850) 385-9511

            Customer Reviews

            3.82/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            SafeTouch Security has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SafeTouch Security

                2425 Mahan Dr Ste B Tallahassee, FL 32308-2301

              • SafeTouch Security

                9600 Sunbeam Center Dr Jacksonville, FL 32257-1101

              Location of This Business
              2425 Mahan Dr Ste B, Tallahassee, FL 32308-2301
              BBB File Opened:
              2/4/1999
              Years in Business:
              36
              Business Started:
              9/1/1988
              Business Started Locally:
              5/1/1997
              Business Incorporated:
              2/2/1989
              Type of Entity:
              Corporation
              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              We had been customers for roughly 8 years. During that time we have transferred services and renewed contracts with them because we wanted security systems for our homes. My family recently relocated out of state for a new job, they did not provide services where we moved to. When I called to notify them that we would be canceling our service they wanted to hold me to the remaining balance of the contract which was over $1200. After debating with them over the fact that we were moving out of state where they could not provide the services they reduced it to $250 which proves its a money grab. Overall their contracts and transfer services are predatory to consumers. They are not in the business of security, they are in the business of holding their customers feet to the fire with their contracts that are for 5 YEARS so they can collect money without providing a service. This is not just a complaint for myself, it is for the current and future customers who they will use these predatory business practices on.
              Read More
              Read 10 More Complaints

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael C

              01/14/2024

              I have been a customer of ********************** for over 10 years. My security system has needed repair numerous times and causes the panel to beep 5 times every 6 minutes when it has an issue. Safetouch made sure to remove the option to silence the beeps from the app in order to force customers to need a service visit. When I requested to stop monitoring and stopping the $52 monthly charge, they said I would need to submit a written request. I responded with, if I stop the automatic charge after Ive requested for you to stop charging me will that work? Their response was up until it goes into collections because we wont stop attempting to charge ***** in essence what theyre saying is we manipulated the app to force you to need us and pay us for a service visit and we wont let you stop service billing unless you jump through hoops while we continue to charge you Just like a bad contract with a health club that just wont let you quit

              SafeTouch Security Response

              02/02/2024

              For the security of our customers, we do require cancelation notices to be submitted via mail or email. It is true that billing will continue otherwise. We have not manipulated the app in a way to intentionally inconvenience customers. We have a warranty which covers system malfunction repair at no cost. If the system has an issue which is causing it to beep, we would like to repair it. We apologize that this has caused an inconvenience to you and have had a supervisor reach out to you.
              Read 16 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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