ComplaintsforTampa International Airport

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/22/2023 I purchased pre-paid parking with the Tampa International Airport as I had a scheduled flight on 6/24/2024 with *************** Then on 6/23/2023 I was notified by ************** that our flight was canceled and there were no other flights on 6/24/2023 for Silver to put us on and we had a connecting flight in ************** on 6/24/2023 so we had to drive to ************** to catch our flight. I explained this to the Tampa Airport Parking during my refund request but the refund request was denided and they said to request the money from Silver but they will not refund the money either. We are just looking to get a refund of our $96.00.

  Business response

  07/10/2023

  The Terms and Conditions of the online parking reservations website, which customers must accept when an online parking reservation is made, provides for no refunds after the date/time of entry of the online booking (see section 6.4 of the attached).  While we understand the customer's circumstances, it was their airline which caused the situation which led to them not being able to depart from Tampa.  It is suggested the customer seek reimbursement of their online parking reservation fee from their airline.  This is consistent which similar requests that have been received in the past.
  
  
  

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved to ** alone and upon being in the hospital, the *********************, ** location on 7/6 and the way I was treated was my final straw to have to contact the BBB. I was sickly upon shortly arriving in ** and attempted to cancel back in March. I was told to have someone come in on my behalf and informed them I had no one. They said they required a signature. I sent a letter to my home club but never heard back and upon calling, they stated they never received it. I called the location I'm now closer to and they were very rude to me and stated I couldn't even downgrade when I asked if that was an option, without coming in. I've now been paying $25+ per month for something I haven't used since becoming sick and I'm to the point of contacting my bank to cancel my card but that's inconvenient since I'd have to set everything back up upon receiving my new card. I need this rectified ASAP. I will begin to leave reviews for each location I've visited as a member and a guest over the years if this is how I'm treated when I have an issue. **************** is severely lacking. I need my membership canceled and refunded back to when I originally sent the letter and inquired.

  Business response

  07/07/2023

  The customer's narrative is non-specific as to the company that was dealt with and what exactly the $25 monthly charge is for.  In order to better assist the customer, it is necessary for additional specific information be provided.  Additionally, the contact phone number the customer included appears to be incorrect as it is a real estate office and no one at the phone number recognizes the customer's name.  Thank you.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tampa Airport Parking Authority continues to block out online reservations for short and long term parking at the airport, forcing those cognizant enough to reserve parking ahead of time to resort to the Economy lot, adding 15 -20 minutes each way in extra time to get their luggage and person the terminal. This has been going on for months. In my opinion, those who DO NOT BOOK ahead should then pay more for their parking or park in Economy for lack of planning. In my opinion, the airport is a taxpayer-funded business that should not be for-profit and obtain higher parking rates by blocking out Short and Long Term parking. The authority should allow parking until spaces are full or reserved and then send customers to Economy who do not plan or book ahead. This has been going on for months. I travel all the time and it is a nuisance. I was also told I would lose 50% of my pre-booking fee if I cancelled online less than 24 hours out. The authority needs to do a better job tracking open spaces and not take the easy way out by blocking off Long and Short term. It is unfair and costly to those who are disabled or choose to park in Short or Long Term, costing taxpayers more money. I also saw a report on rate increases coming soon. Again, with these rising costs, the authority should allow those that plan ahead to save money by doing so. I tried to resolve a credit issue today and the female who answered the phone at 940am on 2/8 was overly-direct and not sympathetic to my concern. I also filed a BBB complaint in 2021 and this issue has still not been addressed.

  Business response

  02/15/2023

  **************** was contacted by phone on Friday 2/10/23. It was explained to **************** that there were several impactful construction projects in progress in the parking garages which significantly reduced  the number of available parking spaces.  In order to ensure sufficient spaces remain available for all customers, the Airport determined it was necessary to temporarily suspend the ability to reserve Long Term parking until the construction projects are completed.  The Airport actively reviews parking demand and determined for the month of January only, the ability to reserve Long Term parking was resumed for that month.  When the construction projects are completed in July 2023, it is anticipated that the ability to reserve Long Term parking would be fully restored.
  

  Customer response

  02/22/2023

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Complaint: 19365029

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  I am rejecting this response because:

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  On Feb 20, 2023, 4am, the available parking spaces in long term parking exceeded **** spaces by far, including over 600 on deck 5 where I parked. am not sure who they are saving these spaces for. Those who plan ahead should be eligible for discounted and reserved parking instead of paying higher prices. Nor, should those who wish to reserve be delegated to economy parking, especially those that are disabled, and deal with the long walk, tram, elevators, and moving walkways from economy.  Should be better managed around this construction and not an acceptable excuse.

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  Sincerely,

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

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  Customer response

  02/22/2023

   
  Complaint: 19365029
  
  I am rejecting this response because:

  On Feb 20, 2023, 4am, the available parking spaces in long term parking exceeded **** spaces by far, including over 600 on deck 5 where I parked. am not sure who they are saving these spaces for. Those who plan ahead should be eligible for discounted and reserved parking instead of paying higher prices. Nor, should those who wish to reserve be delegated to economy parking, especially those that are disabled, and deal with the long walk, tram, elevators, and moving walkways from economy.  Should be better managed around this construction and not an acceptable excuse.

  
  
  Sincerely,
  
  ***************************

  Business response

  03/01/2023

  **************** was contacted via phone shortly after he emailed his concern directly to the Airport.  *************** was verbally provided the same response the Airport included in the BBB inquiry.

  We regret that we could not satisfy Mr. ******* complaint with a response he felt was acceptable, but the Airport's operational needs come first. The Airport has no further information to provide.

  Thank you.

   

• Initial Complaint

  04/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Im a Turo Host(car sharing peer to peer) I have several vehicles and im a a major player providing quality services to customers! The aviation guy came into the Economy parking garage today 4-27-22 and he started to harass me! I was spraying windex on my car windows and he said I cant do that! Then he accused me of being one of the people switching tickets(clearly profiled me) Tampa economy have a agreement with turo and its no clarity even at the gate they are confused!! All turo host need clarity in that garage!! I called the airport and they told me host drop off car in level 5 Orange!! This guy told me we cant park in orange it must be green!! Clearly he has no idea what he is talking about! His job was all arrogance driven!! The guest was in the garage she was so embarrassed! He was accusing me and also acting like he owns the garage !! I told him ive been in that garage a year with no problem and i also called the airport!! He said HE IS THE AIRPORT (this guy is a trouble maker) and he is in the garage harassing TURO HOST(we are providing a service that no one else can at this time) I NEED THIS MATTER TO BE ESCALATED AND CLARITY FOR TURO TO BE IN THAT GARAGE!!! ONE OF MY HOST WAS CHARGED $48 AND THEY WERE SUPPOSED GET OUT FREE, because they had a delayed fight and got here two days late! These shenanigans by tampa parking and turo needs to be rectified asap, the tampa airport is not giving turo host or the guest any clarity on how to operate!! Its a total mess in that garage!!! I NEED TURO AND TAMPA AIRPORT TO CLEAR THIS MATTER UP AND GIVE US CLARITY AS WE ARE NOT SURE HOW TO OPERATE!! WE DO NOT NEED AVIATION CLERKS BULLYING TURO GUEST AND HOST Please refund me $48 and I need tampa and turo to get together and provide rules going forward, its a mess CC: TURO turo Please reach out to tampa airport and give host clarity on the operation from that location!! Its disorganized and not even the gate attendant know the rules(they are confused)

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/06) */ Contact Name and Title: Joel *******, Senior Mgr Contact Phone: (813) 554-1491 Contact Email: ********@tampaairport.com On 5/5/22, Tampa International Airport contacted their Turo corporate representative and advised him of the situation with the host. On 5/6/22, the Turo host was contacted by Tampa International Airport to discuss their comments and advised of the new operating provisions, approved on 5/5/22, which allows Turo hosts and their customers to use any level and any section of the Economy Parking Garage for their transactions. Turo has already added updated operational information for Tampa International Airport in the host FAQs section of Turo's website.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When attempting to book on-airport parking, via their online website, the TPA parking authority intentionally blocks out the ability to book long term parking at certain times of the year. This forces you to prebook at short term or economy parking. If you don't want to park in economy due to the 15 minute time to get to airport terminal, you are forced to prebook short term at a higher price than long term When you get to the airport, there is plenty of long term parking, so I don't know why those that preplan have to pay for short term when those who don't can park in long term. Not being able to prebook always puts you at risk of not having a parking spot. I believe that TPA Parking should allow long term parking to be booked, and perhaps block out ahort term for last minute procrastinators. Forcing customers who wish to prebook into short term costs an extra $4 per day vs long term. This practice needs to be corrected or stopped. I did send my concern to TPA parking in 2021 with no action taken.

  Business response

  05/13/2022

  Business Response /* (1000, 5, 2022/04/30) */ Contact Name and Title: Joel F. Sr. Manager Contact Phone: ************** Contact Email: ********@tampaairport.com A Tampa International Airport Commercial Parking employee call the customer on April 28, 2022 in response to his complaint. The employee explained that online booking was unavailable at the time due to construction in the Long Term Garage, which limited parking availability. The employee further advised the customer during the call thar Long Term parking was again available for online reservations. Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Airport Parking Commission did contact me. I do not think they will stop this practice as a result/halt blocking long term parking for online reservations during peak parking periods.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩