ComplaintsforAmscot Corporation

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The attached mail was forwarded from my mother's Box (Broken into) and I received it. see attachments

  Business response

  11/07/2024

  November 7, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; **** ********
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of **** ******** ************** We thank you for bringing this matter to our attention. Upon careful review of this matter, however, Amscot is unable to discuss any details of the transaction with Ms. ******** pursuant to our privacy policy and requirements to safeguard consumer information.
  
  Amscot is unable to discuss the details of another consumers transaction without the consumers express consent so we would urge *********** to provide an applicable Power of Attorney for our review if she wishes to discuss another consumers transaction.
  
  Amscot strives to comply with all laws and regulations applicable to the operating of our business including privacy laws.  We apologize for any inconvenience to Ms. ******** as a result of our compliance efforts.  We hope this adequately addresses your inquiry and resolves the complaint. 
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  
  
  
  
  
  
  
  
  cc:      Board of Directors and General Counsel/Chief Compliance Officer

• Initial Complaint

  07/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to a check cashing place with trust that I could deposit money on a debit card and it will be safe but not only did they restrict my account without my knowledge they also keep denying valid forms of id

  Business response

  07/15/2024

  July 15,2024
  Via Web Form
  
  Better Business Bureau
  
  Re:      Case Number ********; Ruqayaa Green
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of Ruaqyaa Green (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
             ************** recently purchased an Azulos Card at Amscot and loaded funds. After purchase, Netspend, who is the Card Program Manager, requested additional verification of information from **************. Unfortunately, it appears that ******** was unable to verify the information they required to allow additional transactions.
  
             Amscots records indicate that ************** returned to a branch and was able to obtain a refund of the remaining funds on the Card. Amscot reached out to ************* to discuss her experience and will provide a refund of the monthly usage fee as a matter of customer service. ************** indicated that she was pleased with the resolution.
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Additionally, ************** may contact Netspend directly at ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ***************** Counsel/Chief Compliance ******** **** President of *************** and *************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 29 at approximately 2:45 PM I went to an Amscot branch to get a money order for $800. I noticed the lady in front of me also purchased a money order for $800. When I approach the line, I was immediately asked for identification. Asked why I needed to and the lady in front of me did not. The lady only said the computer is asking for your **. I wasnt aware if theres any type of facial recognition or discriminatory practices going on, but I would like an explanation why I was picked out to conduct the same transaction, but they required my ** and not the ** of the lady in front of me.

  Business response

  07/02/2024

  July 2, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:      Case Number ********; *******************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ******************************* (**********************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  Federal and State law governing anti-money laundering compliance require Amscot and other financial institutions to obtain, verify, and record information that identifies individuals who conduct certain financial tractions. Accordingly, Amscot may require customers to show valid government-issued photo ID, to provide their name, address, date of birth, a social security number,information regarding their occupation, as well as other relevant information,such as the transaction details.  ****************mandated practice is prominently displayed in the lobby of each Amscot as part of Amscots Know Your Customer requirements under the Patriot Act and other regulatory laws. 
  
  Amscot strives to comply with all existing laws which govern its operations and apologizes for any inconvenience to **********************. Amscot reached out to ********************** to discuss his concern and explain the process to him. Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot ************************************************************* ***** of Directors and General Counsel/Chief Compliance Officer

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ********************************* am reaching out in hopes of getting an issue resolved with your help. On or before October 2019 I received a few cash advances from Amscot during the pandemic. After I received my fourth loan the pandemic had impacted me financially. I struggled with keeping my arrangements because of it, at the time I owed $447.72. On or before July 2023, I went into Amscot to cash in a money order in the amount of $70. During this time I still had the balance of $447.72 owed to Amscot, with knowledge of this I still went in to cash the Money order. Amscot took out a portion of that money because of the outstanding balance owed.On March 27th 2024 I went to Amscot to cash a settlement check in the amount of *****. When doing so I paid off the balance owed in full plus the cashing fee of $172.65, leaving me with a total of $3,807.35. A few weeks later I went in to one of the Amscot branches to apply for a cash advance, according to their system, I do not qualify for a cash advance because I defaulted my payments during the pandemic. This is not fair to me as a consumer I feel this should be handled differently, *** tried to reach out to the *** of Amscot Via email, and also his assistant. I was able to speak to a manager at Amscot over the phone she wasnt able to help me at all.My reason of disqualification was not specified when I originally applied, or when I fell behind with my payment arrangements during a financial crisis. I really hope myself and Amscot can resolve this and allow me to receive a cash advance in my time of need. I am not able to receive any loans from different loan companies because of this. I will like to add the reasons that are specific in the state of *******. According to the Florida database, Amscot does not run credit checks for their cash advances, nor should they deny someone if they dont have any other loans from any other loan company within the state of Florida which I do not.Thank you for your time *********************************

  Business response

  04/30/2024

  April 30, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; *********************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ************************************ (********). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  ******************** applied for a cash advance on April 8,2019, and executed a Cash Advance Application and Cash Advance Agreement (collectively Agreement) in exchange for the funds requested.  Pursuant to the terms of the Agreement,Amscot deposited ********************** check for payment as laid out in the contract she signed and knowingly agreed to.  ******** returned the check.
  
  In accordance with the terms of the Agreement, Amscot subsequently attempted to contact ******************** regarding the debt.  Amscots records reflect that all attempts to contact ******************** resulted in voicemails or ******************** hanging up the phone without any meaningful conversation about the debt. 
  
  ******************** finally repaid the debt on March 27,2024.  Amscot immediately reported the completed transaction to the State of *******, as required under Chapter 560, Florida Statutes. Following the statutory waiting period, ********************** would have been eligible to apply for a new transaction. 
  
  However, the ability to obtain a cash advance is not a right.  Providers may create their own guidelines to determine a consumers eligibility.  Regrettably, due to ********************** prior history, she is not eligible for a cash advance with Amscot at this time.Furthermore, Amscot has no control over the eligibility requirements of other providers; if ******************** is ineligible for a cash advance with other providers, it is unrelated to Amscot.
  
  Amscot contacted ******************** to discuss this matter directly but was unable to reach her.  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and *************

  Customer response

  04/30/2024

   
  Complaint: 21644811
  
  I am rejecting this response because: I do not recall having a conversation over the phone with any associates at Amscot. If so is there any proof of the calls between myself and associates? As I mentioned earlier the reason I fell behind is because of the financial impact during the pandemic.

  I also forgot to mention that before the pandemic I received several advances that were paid on time monthly, which is why I was able to qualify to receive the maximum amount allowed at the time, even though I was approved with little income. This isnt right. Coming from a large company as such, I feel as if there shouldnt be any stipulations as long as the payment was made. Specifically because of my unfortunate circumstances during the pandemic.

  
  Sincerely,
  
  *********************************

  Business response

  05/01/2024

  May 1, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; *********************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the follow up response submitted by ************************************* (********). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however,there does not appear to have been any error on Amscots part.
  
  Amscot contacted ******************** to discuss this matter directly with her.  ******************** has stated that she is happy with our response and the outcome. Amscot considers this matter resolved. Amscot values customer feedback and appreciates having had the opportunity to respond.    
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and *************

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** reached out from the Corporate Branch, he was able to assist me. I am thankful for his help my issue is resolved.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 02, 2024 I went to amscot at **************************************************************** to get a cash advance but was informed by the supervisor that I owed $600 due to a fraudulent check that was cashed on July 03, 2023. They also advised there were multiple other checks that were attempted to be cashed on my account after this but immediately were rejected. Upon inspection of a copy of the $600 check in question that the supervisor provided to me, I noticed that my name was not complete. My first and middle name were on the check but my middle name was spelled incorrectly. I contacted amscot branch #** located at ***************************************************************** where the check was cashed at, and the employee I spoke to said that they are supposed to check and confirm identification but sometimes dont, and in this situation they clearly did not check for identification because I have had the same identification card(drivers license) since July 06, 2016 and have never lost it, and they would have seen the discrepancies between the identification card and check and this whole situation would have been avoided. To try to rectify this situation, amscots corporate office advised me that I need a police report made so they can pull camera footage to confirm that it was in fact not me that attempted to cash these fraudulent checks and take this off my amscot account alongside my credit report. Amscot branch #** needs to retrain all their staff to do there jobs 100% correctly 100% of the time.

  Business response

  04/04/2024

  April 4,2024
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ******** **************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ******** ************** (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
              The law requires Amscot and other financial institutions to verify information that identifies individuals who conduct certain financial tractions, such as cashing checks.  Accordingly, Amscot policy requires customers to show valid government-issued photo ID before ********************** a check. 
  
  ************* came to Amscot on July 3, 2023, to cash a check purportedly issued by JNL Diversified in the amount of $600.00.  In accordance with Amscots policy, Amscot verified ************** identification before cashing the check.  After confirming ************** identity, Amscot gave ************** cash, less a fee, for the check.  Amscot deposited the check for payment, but it was dishonored and returned by the bank. In August 2023, Amscot received a police report from JNL Diversified indicating that the check cashed by ************** was stolen. 
  
  In April 2024, ************** returned to Amscot to initiate a deferred presentment transaction, and she was informed of the returned check.  ************** requested a copy of the check,which Amscot provided.  ************** insisted that she never cashed the check and confirmed that she has never lost her identification. Amscot advised ************** to obtain and submit a police report with the details of the alleged theft. As of the date of this letter, ************** has refused to do so. 
  
  Finally,it should be noted that Amscot does not report debt to credit reporting agencies.  As such, any concerns about credit reporting are misplaced.   
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a letter from AMSCOT Corporation dated March 4, 2024, indicating that upon review of their records there is Money Order for the amount of $280.00 that I bought on 10/26/2016 at the ****************** location that has not been cashed, and under ************* law, AMSCOT have to report and remit money orders which are not cashed.AMSCOT indicates that there is an option to prevent them to reporting the referenced money to the Unclaimed Funds to the ******* Department of Financial Services if I request a replacement of the money order signing the paper and attaching a copy of my ******* Driver's License, and I will be given $136.00 because of services fees indicated in the back of the money order. For that reason I am contacting you for the following:- AMSCOT is contacting me seven years and five months after money order was issued. The dormant period for reporting unclaimed funds in the **************** has passed.- I am penalized for fees, $2 per month up to a maximum of $144 for a mistake in their auditing, and AMSCOT has gaining interest for money deposited in their possession for over seven years, and gaining money deducted fees to reimburse the customer, me. This look like double dipping favoring AMSCOT. - I am requesting BBB intervention to provide explanation why they haven't reported timely to the ****************, before the dormant period ended, and did not try to contact me in any form.- In 2016, I was living at ***********************************************************************, and since July 1, 2017 I am living at *******************************************************************, with the **** change of address notification to forward my correspondence, and nothing was received.I want a fair treatment for the money that was not cashed, I don't believe I have the slip of the money order but I can prove my identity as the owner per their records, since I went to a branch to verify the legitimate of the letter received and it was confirmed as real and me as the customer.

  Business response

  03/11/2024

  March 11, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:      Case Number ********; ***************************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of *************************************** (*************************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
             Amscot recently sent ************************* a letter to notify her that a Money Order in the amount of $280.00 she purchased in 2016 remained uncashed.  Prior to the April 2024 deadline to report this Money Order as unclaimed property,Amscot sent ************************* a claim form to see if she is eligible for a replacement Money Order in the amount of $136.00. 
  
             As indicated in the Money Orders terms and conditions, which were provided to ************************* at the time of purchase, Money Orders that are not presented for payment within one year from the date of purchase incur a service charge of $2.00 for each month.  There is a maximum service charge of $144.00. In this case, as the Money Order has gone unpaid for nearly eight years, the maximum service charge of $144.00 must be deducted from the replacement Money Order.
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot ********************************************************* ***** of Directors, General Counsel/Chief Compliance ******** **** President of *************** and Customer Care
  

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to my local Amscot in ********* ******* to load a prepaid debit card. A cash app card I paid $68 plus the $3.95 . This transaction took place at 3:41 a.m. . I never received the funds nor did they post on my account. I went back to the Amscot to try a different card after speaking to customer service who stated that it could be the card issuer and to give it time for it to go through. So I used a different card which was a greendot card and paid $50 plus the $3.95 fee. Which took place at 4:54 am. And like the first prepaid card load I never received those funds they have not posted to my account balance and I have not had any resolution from either cash app PayPal nor Amscot as to where my money is. Amscot told me it could be one to three business days to receive funds that I paid to be loaded onto my prepaid debit card. This is absurd. I asked for a refund and they said they could not refund it because it has already been sent to a third party. Their payment processor in go was having technical difficulties and they were unable to give me a estimated time on when my funds would be available.

  Business response

  03/05/2024

  March 5, 2024
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***********************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of *********************** (****************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however,there does not appear to have been any error on Amscots part.
  
  **************** came to Amscot and loaded funds onto two pre-paid debit cards. As conspicuously displayed in the branch of every Amscot lobby, it takes one to three business days for funds to post. Additionally, the transaction receipts **************** would have received while in the branch also explicitly state that transactions post in one to three business days.  
  
  Amscot has been in contact with *************** and let her know that the processor was having technical issues this morning and that she can expect the transactions to post within the one to three business day posting window. 
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses the inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance ******** **** President of *************** and Customer Care
  

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 3rd 2023 at 2:29 a.m. I paid Amscot $31.45 to load $27.50 onto my cash app account the difference between the two numbers is their fee they charge. I've done this many times before the same location and the money always is on my account before I could walk out the door. It's been nearly two days now and the money that I paid them has not been put on my cash app yet and when I call Amscot corporate they said they sent the money.I contacted cash app support and they have no pending transactions or received transactions for the date and time that I paid Amscot to load money. I have the sales receipt showing that I paid for this service and it has all the correct information on it which is the same as other times that I have loaded and the money is immediately put on my cash app however this time nobody can tell me where the money is after 2 days. I successfully merged Amscot corporate customer service with cash app customer service on a ***** phone call and had service representative speak to each other after I explained my issue over the three-way phone call to try to rectify the problem however Amscot will not speak directly to them to work out issue and told me that I need to call back on Thursday because Wednesday is her day off making the wait 4 business days from the time the transaction I paid for and never received happened.

  Customer response

  12/04/2023

   About an hour after I completed the complaint through you I had a call from Amscot who asked me if I put in a complaint through the better Business bureau and I said yes and he told me that they have rectified the problem and for me to come in and they're going to give me the money back as soon as I can get to any Amscot location. 

   I don't think I could have gotten this rectified quickly without using you to contact Amscot.

   Thank you

   

  Vr,

   

   

   ***********************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This morning around 10:30 am my significant other entered to pay a utility bill. He accidentally handed the teller $100 more than what the utility was. When he asked for the money back the teller claimed the drawer was not over any money. He did not proceed to do any further investigation. Nor was I provided with a phone number of a person to contact to discuss the issue. This happened at the amscot located on *********** in *********, **

  Business response

  11/15/2023

  November 15, 2023
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of *************************** (******************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
              Due to privacy concerns, Amscot is unable to discuss the details of the transaction in question as ****************** is not the customer who completed it.  ********************************* can confirm that it took steps to help the customer locate the lost cash as soon as the issue was raised. 
  
  Amscot maintains a record of the cash bills and coins customers tender.  Amscot completed an audit of those cash records and the cash drawer and found no discrepancy.  Amscot immediately communicated its findings to the customer.  Furthermore, all ******************** transaction receipts contain the telephone number of the branch.
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
  

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This number continually calls my cell phone and leaves messages to call back. I do not live in *******, and never have. Have nothing to do with any of the businesses associated with this address. I am not sure how you got my number, but you need to quit calling me!

  Business response

  10/16/2023

  October 16, 2023
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***** *****
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of Ms.*****. We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  Upon investigation, Amscot was not aware that it was calling a wrong number as any calls made resulted in voicemails and no actual conversation or notice by customer to stop calling the referenced number. Amscot will update its records to reflect this new information and remove this number based on the correspondence from the customer.
  
  ******************** values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
  

  Customer response

  10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩