ComplaintsforAmscot Corporation

• Initial Complaint

  11/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On September 1 2022 I visited store 214 in ********** ******* to make my final payment. I am in possession of the receipt which shows $0 remaining balance. Approximately a week after making my final payment, I am barraged by phone calls from the local store that I still owe on this payday loan. For months I have asked for an accounting ledger showing debits/payments to substantiate their claim that I still owe them money - Amscot refuses to do so. I have a receipt signed by an employee which proves the debt was paid in full - at this point I believe the agent who received the money from me stole the cash from the company and did not apply it to my account. Amscot refuses to show any type of paperwork to substantiate their claim that I do in fact still owe them on this debt, despite the fact I have provided them the receipt multiple times via email and in store.Is*** The loan was paid in full. I've been harassed over the phone from local agents who do not understand **** laws and refuse my do not call requests - I've asked to be contacted in writing about the debt and to be shown a ledger that would prove I do in fact owe. If this is not resolved promptly I will be the one contacting you in small claims to collect on your violations of the **** violation fines, which are $500 per call. I've everything documented. I have attached proof of the debt paid in full. I will file small claims and retain an attorney for **** damages as this has gotten out of hand and to the point I have to file a complaint through this portal. To be succinct, if I owe the debt, your store clerk stole my cash - and if this is not cleared up I will be even more keen to *** for **** violations - I've received over 35 calls after asking them to stop. I'm entitled to $500 per unwanted phone call, and will go out of my way to seek legal counsel if I continue to receive the run-around. I have everything documented.

  Business response

  11/18/2022

  November 18, 2022
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***********************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of *************************************** (************************).We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  ************************ applied for an installment cash advance on February 28, 2022 and executed an Installment Cash Advance Application and Installment Cash Advance Agreement (collectively Agreement) in exchange for the funds requested.  ************************ had six payments due under the Agreement as follows:
  
  Pmt # Ck no Due date Amount Due Paid Date Other Notes
  1 ***** 3/18/2022 $155.62 3/17/2022 Paid in full
  2 ***** 4/1/2022 $155.62 3/31/2022 Paid in full
  3 ***** 4/15/2022
  Deferred to 6/10/2022 $155.62 Unpaid Returned and unpaid
  4 ***** 4/29/2022 $155.62 5/4/2022 Returned. Paid in full
  5 ***** 5/13/2022 $155.62 5/18/2022 Returned. Paid in full
  6 ***** 5/27/2022 $155.62 8/11/2022
  And
   9/1/2022 Returned. Paid in full over 2 payments: $25 on 8/11/22 and $130.62 on 9/1/2022
  
  ************************ made payments one, two, four, and five either before, or shortly after, their respective due dates.  ************************ requested and received a deferral for payment number three.  Payment number six and deferred payment number three both returned.  As such, at the end of the term, ************************ had two payments outstanding, for a total of $311.24.
  
  On August 11,2022, ************************ made a payment of $25. This reduced his balance due to $286.24. On August 30, 2022, Amscot submitted the check for payment three in the amount of $155.62 for redeposit.  When ************************ came to the Amscot branch on 9/1/2022, the remaining balance appeared to be $130.62 as this amount assumed the redeposited check for payment three would clear. Regrettably, the bank subsequently dishonored the check for payment three.  Accordingly, a balance of $155.62 remains on this installment cash advance.
  
              Amscot sincerely apologizes to ************************ for his negative experience and for any confusion.  Amscot is committed to customers and takes consumer feedback seriously.  To that end, Amscot has noted that *********************** no longer wishes to receive phone calls.  We invite ************************ to contact us at ************ at his convenience if he has any further questions or if he wishes to discuss repayment of the remaining balance. We hope this adequately addresses the inquiry and resolves the complaint. 
  
                                                                         Sincerely,
                                                                         Amscot ********************************************************* ***** of Directors and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and Customer Care
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Amscot asks intrusive questions when you just want to buy a money order.First you have to show a drivers license to get a ********************** order.They asked me,"Are you working?"I said, "No."They then asked, "If you are not working, Where did you get the funds to buy this money order?I told them, "I pulled it out of my mattress."They then asked, "What are you using this money order for?"I told her, "I was going to wipe my a** with it." It's none of your business.She was not going to give me the money order or my money back, so i gave her some bullsh1t answers and got out of there.I called HQ about their polices about these intrusive questions and the guy on the phone kept repeating, "We are a financial institution" and would not tell me why I was being asked these intrusive questions just to buy a money order.I told him that ********* ANY BANK never asked me such intrusive questions when cashing a check or making a withdraw or deposit. and the banks are financial institutions"Do not use AMSCOT for anything. I think they are the Stasi for the ********* IRS and NSA.My advice is go to 7Eleven. They don't even ask for ID and you can get a hotdog while you are there.

  Business response

  11/08/2022

  See attached document

  Amscot is in receipt of the consumer feedback of ***************************** (******************). We thank you for bringing this matter to our attention. Federal law requires Amscot and other financial institutions to obtain, verify, and record information that identifies those individuals who conduct certain tractions, such as wire transfers. Accordingly, Amscot requires customers to show valid government-issued photo ID and to provide their name, address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details. This government-mandated practice is prominently displayed in the lobby of each Amscot branch. The same information, along with Amscots privacy policy, is also available on Amscots website. Amscot apologizes to ****************** for his negative experience. Amscot is committed to its customers and takes consumer feedback seriously. Amscot reached out to ****************** directly to address his concerns. ****************** indicated that he appreciated the call and was happy with the outcome. Amscot values customer feedback and appreciates having had the opportunity to respond. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  

   

  Customer response

  11/09/2022

   
  Complaint: 18351861
  
  I am rejecting this response because:

   

  First of all, this was not a "Wire transfer", I was buying a money order.

  NO financial institution has ever asked me, "Are you working at the moment?"

  NO financial institution has ever asked me "If you are not working, Where did you get the funds for this money order?"

  I NEVER cashed a check, or made a withdraw at a bank and was asked, "What are you planning to do with this money?"

  I NEVER made a deposit at a bank and was asked, "Where did you get this money for the deposit?"

  It's none of your business.

  If you believe the transaction was unlawful for some reason, report it to the "un-named" government agency on your wall. When they come asking the same questions, I will have lawyer ready to answer them.

  I have nothing to worry about.

  I pay my taxes. I don't steal, I don't sell drugs, I don't run guns or support terrorists.

  I will never use your services again and I will discourage everyone I know from using your services also.
  
  Sincerely,
  
  *****************************

  Business response

  11/11/2022

  November 11, 2022
  
  Re:       *****************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer feedback of ***************************** (******************). We thank you for bringing this matter to our attention.  Amscot has reached out to ****************** to address his concerns directly.  
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********* and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and *************

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a company that paid an employee with a company ck, the employee went and cashed the ck. Amscot keeps telling me they have the ck and it's no good. but I have a copy of a cancel ck from the bank showing its cleared. I ask for a fax or email to send it to them but they keep treating legal action if i have a cleared ck how is this my responsibility

  Business response

  10/19/2022

  October 19, 2022
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; *********************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ********************* (************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
              On October 10, 2022, ************ issued a business check payable to an employee in the amount of $911.05.   The same day, the employee came to Amscot to cash the check.  Amscot took the check in good faith, for value, and without notice that the check would be dishonored.  Amscot cashed the check for ************** employee and deposited the check for payment.  ******** dishonored the check due to a duplicate presentment. Amscot subsequently learned that the employee attempted a mobile deposit before bringing the original check to be cashed.
  
              Amscot holds the original check and is a holder in due course under Fla. Stat. ********.  A holder in due course is a legally protected status that entitles the holder of a check to payment. Specifically, Fla. Stat.673.4141 entitles a holder in due course to obtain payment on a returned check from the party who wrote the check, in this case, ************** business.  ******* law does not make an exception for checks returned due to duplicate presentment. A licensed ******* attorney can advise ************ of the legal remedies available to him under the circumstances.
  
  Nevertheless, as a courtesy to ************, Amscot has made a note to stop contacting ************ as to this check. Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********* and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and *************

  Customer response

  10/20/2022

   
  Complaint: 18241505
  
  I am rejecting this response because: Amscot told me that this was an error by **** of ******** I was to contact them of which I did they said that Amscot has no right to collect and **** of America does to reverse money on this type of case and advise me that I was not responsible. And stated that it was an attempt to intimidate me to deal with their problem. Ags I did nothing wrong and it there business to cash ck how I am responsible for this when the money was taken out of my account so I have nothing wrong. I am not a collection agency for there company I did not send my employee to cash the ck. If you think this is fair business practice I ****** it fraud on them trying to force me to collect for them.

  
  Sincerely,
  
  *********************

  Business response

  10/21/2022

  October 20, 2022
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; *********************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ********************* (************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
              As previously stated, Amscot holds the original check and is a holder in due course under Fla. Stat. 673.3021.  A holder in due course is a legally protected status that entitles the holder of a check to payment. Specifically, Fla. Stat.673.4141 entitles a holder in due course to obtain payment on a returned check from the party who wrote the check, in this case, ************** business.  Liability under this provision is not based on fault.  Additionally, ******* law does not make an exception for checks returned due to duplicate presentment. 
  
              The Check Clearing for the 21st Century Act (Check 21) is a federal law applicable to banks.  Check 21 contains provisions that allow parties like ************ to work with their bank to recover the funds that were deposited through the mobile application. Accordingly, when the check in question returned, ************ was referred to his bank in an effort to help him as the provisions of Check 21 do not negate or eliminate Amscots position as a holder in due course or the check issuers liability under ******* law.  A ******* licensed attorney can properly advise ************ of the recourse he has under the circumstances.
  
  Finally, as Amscot is not affiliated with ************** bank, Amscot has no control over what the bank representative told ************ or whether the bank representative had the requisite knowledge or authority to speak on the subject. Amscot again recommends that ************ contact a licensed ******* attorney who can properly answer his questions.
  
  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot Legal Department
  
  cc:       ***** of ********* and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and Customer Care
  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was told I only owe $185.00. I ask three times what did I owe he kept telling me it was paid I only owe $185.00. I receive no phone calls before October 1, 2022 as I normally do They stated the corporate office told them not to make phone calls and they were closed October 1, 2022 so how was I supposed to pay my balance or normally they send me an email to pay online. Now they saying if I had came in October 3 before a certain time there would not been any problems. I called the corporate file a complaint she said the Amscot branch I owe was closed October 1, 2022. They have no empathy with the Hurricane *** no grace ****** or anything. They just dont care . I have receipt signed by the employee saying it was paid in full.

  Business response

  10/11/2022

  October 11, 2022
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ******************************* (****************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  **************** applied for an installment cash advance on August 12, 2022, and executed an Installment Cash Advance Application and Installment Cash Advance Agreement (collectively Agreement) in exchange for the funds requested.  **************** had three payments due under the Agreement, which outlines each of them in detail.
  
  **************** redeemed the check for her first installment by paying in cash at a branch. Ms. ******* second payment was due on October 1, 2022. Pursuant to the terms of the Agreement, Amscot deposited Ms. ******* check for payment of the second installment on October 3, 2022, as Amscot had not received a cash payment.  
  
  On October 4,2022, **************** came to an Amscot branch and made a payment in cash.  This payment was applied to the third and final installment payment under her Agreement.  It should be noted that this constituted an early repayment of the installment cash advance, which reduced her final payment amount by $32.51.
  
  Unfortunately,following her payment on October 4, 2022, the bank returned the check that would have been applied to her second payment due to a closed account.    Accordingly, as of the date of this letter,**************** continues to owe $217.98.  Amscot has waived the return fee of $25.00.
  
  We invite *************** to contact us to discuss repayment of the returned payment.  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot ********************************************************* ***** of Directors and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and Customer Care
  

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 26th I went to the Amscot at *************** in Lakeland Fl to apply for a payday advance. When she asked me for a pay stub I first told her I didn't have one but I could show her my online banking and direct deposits of my paychecks every pay day. She told me she would need a paystub. I went outside and emailed the payroll department at my job and asked her if I was able to get a copy of my pay stubs. She told me I could make an account on ADPs website and print one from there and she would also send me the last 3 that I had received. I signed on ADPS website, made an account and printed two of my most recent stubs. I brought them back inside and I noticed the female assisting me was making a phone call. She then hung up the phone and told me she couldnt approve me for the pay advance. I asked why and she said that they would need more information from me. I said well what more would you need I said I'm giving you two pay stubs I showed you my online banking with all my direct deposits from my job and also show the email between the payroll department and myself asking for the pay stubs. I also showed her the pay stubs that were emailed to me from my payroll department. So then I asked to speak to a manager. So another female walks up to me and starts questioning me about my job. She was making accusations that the amount of hours I worked and the pay I made weren't adding up. I told her I was on salary pay. she was so nasty to me and I was so humiliated because it was quite obvious she was accusing me of having a altered pay stub. Everyone was staring at what she was saying to me. I said please I really need this money to get back to Vero Beach so I could go to work. That's when She started saying things about my home address was in Lakeland but my job was in Vero Beach. When I asked what other proof would she need she couldn't give me an example. I left there so mortified. And never found out why I wasn't approved.

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/08/10) */ August 10, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ******** ******* To Whom It May Concern: Amscot is in receipt of the consumer feedback from ******** ******* ("Ms. *******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. On April 26, 2022, Ms. ******* came to Amscot and applied for a cash advance. To be considered for a cash advance, a customer must be at least 18 years of age, complete the required application, have a contact phone number where they can be reached, possess a valid government-issued photo ID, and have an open and active checking account. As part of the application process, they need to provide account information, and show proof of income. Having this information is merely what Amscot needs to begin evaluating a customer for the cash advance service; it does not guarantee approval. Ms. ******* supplied the documentation Amscot needed to complete its review. Regrettably, the information was insufficient to verify her income. While Ms. ******* was still in the branch, she received a letter notifying her of the denial and that it was due to unverifiable income. As Ms. ******* indicates in her message, she also received a verbal explanation from the Amscot Associate who assisted her. Amscot has reached out to Ms. ******* to discuss this matter but has been unable to make contact. Amscot is happy to review any updated documentation Ms. ******* may have. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the concern. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  04/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I visited the branch across the boulevard from where I live. I had just got paid 20 minutes before midnight. I rushed over to Amscot to get my free money order like I do every month to pay my rent but this time I was running last minute on my rent and didn't want to have a $100 late fee with my landlord for the money order saying the 7th instead of the 6th. I used their ATM which I never do but of course I was short on time. I approached the window and asked for a money order in the amount of $1050 and handed over my cash. She asked for my ID. I provided it. She then asked for my number. I was confused I said I asked for a money order right ? She then stated how the system prompted her to update my information. I'm like I just need a money to pay my rent she insisted she needed my number or she couldn't do the money order... I gave her a number. She then asks if I can pay on a cash advance I got back in 2013. I stated no and why I was in there so late so that my money order for my rent would show the 6th and not the 7th. She then proceeds to say she can't issue me the money order because I owe. Now mind you every single month I'm there getting a money order especially the last 2 years I've been in this apartment. I'm confused shocked and upset at this point. She offered to call home office and begin whispering on the phone then came back and said they denied it she can't do it. I had never been asked to provide ID or update "my info". Another lady comes in now she's aware she denied allowing her to get a money order from me. I called the number on the window and corporate office denied my money order request without gathering my name or any other information. I had never been treated that way and for the audacity of the woman over the phone to say "it's been 9 years we need a payment" was it for me. I had never been told I needed to pay on an advance yet alone denied a free money to pay my rent. So what if I owe there has to be another way to handle situations as such

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/08) */ April 8, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ************ To Whom It *** Concern: Amscot is in receipt of the consumer complaint of ***** ****** ("Ms. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Ms. ****** came to Amscot on April 6, 2022 to obtain a free Amscot Money Order. At the time of her visit, Amscot's records indicated she had an unpaid cash advance. Amscot told Ms. ****** that its policy limits the transactions that can be completed by customers with outstanding debt. Ms. ****** made a payment toward her unpaid balance, which allowed Amscot to complete Ms. ******'s request for a free Money Order. Amscot reached out to Ms. ****** directly and offered to refund her the payment. Ms. ****** refused the refund and indicated that she understood the policy and was happy with the resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To Whom It May Concern, I am sending you this email in regards to the outstanding money order which was lost. The money order in question is Money Order number **********, it was purchased on June 22, 2021 and the amount of the money order is $400.00. This money order was purchased for the purpose of paying rent. Unfortunately, the money order was lost/misplaced by my former landlord. I have been requesting a refund for this money order for over 7 months with no success due to the fact that I lost the corresponding stub for said money order. As requested I am attaching the requested documentation to substantiate that the money order in question was purchased by me and to verify ownership!!! I have called several times and spoke to Alexis and she continues to give me the run around regarding my refund. I was assigned a call back number, date and reference number(12/22/21 & ref# ***). She advised me that since I do not have the stub, I will have to put a research request, which was completed and then fill out another claim form request. At this point, I would appreciate that you research this money order, fill out the claim and refund me my money. It's been over 7 months of back and forth and numerous call just to get to this point. I will file a letter of compliant to the Better Business Bureau and forward this complaint to the CEO( Ian M. ) and ask him how many money orders you keep and why you put your customers thru the ringer for a valid refund. I am pretty sure that I am not the only one going thru this insane process to receive a valid refund.

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/20) */ January 20, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ****** ****** To Whom It May Concern: Amscot is in receipt of the consumer complaint of ****** ****** ("Mr. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. In August 2021, Mr. ****** reported a Money Order as lost/misplaced and submitted a request that it be reissued. In accordance with its policy, Amscot asked Mr. ****** for the original stub. Mr. ****** informed Amscot that the stub was not in his possession. Although a stub is required in order to reissue a lost/misplaced Money Order, in the spirit of customer service, Amscot told Mr. ****** that Amscot would consider reissuing the Money Order after a full investigation. To that end, Amscot requested additional information from Mr. ******. Among other things, Amscot asked Mr. ****** to provide the date of purchase and the dollar amount of the Money Order. Mr. ******, who claimed that the Money Order was for rent, was unable to provide the correct dollar amount or the correct date of purchase when first asked. The inability to provide such basic information upon request is unusual. Therefore, Amscot asked Mr. ****** for a copy of his lease and his government-issued ID in order to continue with its investigation. Mr. ****** failed to provide the information. Accordingly, Amscot cannot proceed with its investigation and has no choice but to deny ******'s request to reissue the Money Order in question. Amscot invites Mr. ****** to submit the required documentation and information. Once received, Amscot will be happy to reopen the investigation into the matter. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (3000, 7, 2022/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I totally disagree with there response based on the fact that I provided them with the amount of the money order($400.00), date of money order(6/22/21, and money order number(**********). The only thing I didn't have was the corresponding stub. I sent a copy of my NYS ID and an email to my prior landlord stating that she lost the money order on 1/7/2022 at 3:18pm... The information that was requested was submitted to ************************************* on 1/7/2022. I am enclosing a copy of my NYS ID and a copy of an email from my prior landlord stating that the money order was lost/misplaced. Hopefully this will resolve their insane process of proving ownership. Furthermore, this money order remains outstanding and not cashed after 7 months! Why would I continue to call and contact Amscot if the money order wasn't legitimately purchased by me? On the date of purchase(6/22/21) at approximately 4:40ish pm, my face and transaction was recorded by amscot as I am a frequent customer at that location. Please review the attached documents that was already sent to Amscot. Thank you for your assistance regarding this issue. Regards - ****** ****** Business Response /* (4000, 9, 2022/01/24) */ January 24, 2022 Via Web Form Better Business Bureau Re: Case Number ********; T***** ****** To Whom It May Concern: Amscot is in receipt of the response submitted by T***** ****** ("Mr. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Amscot has received the documentation referenced in Mr. ******'s feedback, which was sent by a third party. Although the information provided remains insufficient to reopen the investigation, as a gesture of customer service, Amscot invites Mr. ****** to bring government-issued ID to any Amscot branch to receive a refund for the Money Order. Amscot has contacted Mr. ****** directly who has said he is happy with this resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (2050, 12, 2022/01/27) */ I am please to advise you that this complaint was successfully resolved. I want to thank the BBB for your efforts and conciliation of this issue. Thank god we have the Better Business Bureau!!! If it wasn't for your efforts, I would still be going thru the ringer with Amscot. Thank you for all your help. Regrds ****** ******

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/27/21, I purchased 6 money orders for $1,000 each, for a total of $6,000. They were to be used as payment to a contractor to do work at my home. That same day I handed money orders serial number **********, trough **********. He cashed them all without issue. I held on to the last $1,000 one upon full completion of his work. The money order never left my wallet (**********). The contractor was payed November 31, and he cashed that last money order on December 3rd. The bank declined the money order, because they said it had already been cashed. Upon further research, that money order was cashed weeks prior, and it was still in my possession at the time. I need an urgent response as to how to get this isssue resolved. I went to the branch were the money orders were purchased, and they refused any assistance.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/14) */ December 14, 2021 Via Web Form Better Business Bureau Re: Case Number ********; **** ******** To Whom It May Concern: Amscot is in receipt of the consumer feedback of **** ********. We thank you for bringing this matter to our attention. We have reached out to **** ******** to answer her questions and concerns and offer a solution for the issue at hand. Ms. ******** has indicated that she is happy with the resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

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