Complaintsfor7 Diamond Builders, Inc.
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Complaint Details
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Initial Complaint
10/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I hire this company to install a new fence on May a deposit was given and as today the company didn't do anything. I been calling and they don't return my calls left several messages with no response back.Business response
10/28/2024
Iris;
Thank you for reaching out. We left you a message that your refund check will be mailed this week. The manufactured stopped making the fence color you requested.
Thank you
****
Initial Complaint
09/11/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have a signed contract to construct an enlarged patio. Cement was poured but no one has returned to finish the job!I have called, some numbers have been disconnected!I have texted 7 no response!I have a feeling they are not wanting to finish the job?Business response
09/11/2024
Dear **********************:
Thank you for your feedback. We have one number to call ************** and we have team of customers service dedicated to answer all calls. Apparently you were calling the No-Reply CRM SMS number. My team told me you visited our office today and you already scheduled for tomorrow to finish your project.
Thank you for your visit and feedback.
Customer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to cancel this complaint. Seems like company is doing complete internet/phone installation & had no phone service. They have solved the problem & are taking care of me in a timely manner!
Thank you.
*** (********) *********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.