81 Customer Reviews
Review from Megan U
1 star11/19/2024
They have their free trial but do not do a courtesy reminder that you will be auto charged. I cancelled immediately upon receiving the charge notification and now they are refusing to refund.Review from Janis D
1 star11/07/2024
They advertise “Free Durable Power of Attorney form” but once one fills it out, it cannot be accessed without paying a monthly or one time payment.
Review from Matthew D
1 star10/30/2024
Says free form. Wrong. Cost 5 bucks. At end. Figured I'd try elsewhere. Ended up just coming back and 5 dollars was now 17/subscription per month. No $5 option.
EForms.com Response
10/31/2024
We respectfully request that this review be removed as eForms does not offer any products or services for $5.00. We also do not offer any subscription-based services for $17.00/month.
We believe this reviewer left this review on our company's profile in error, when he actually utilized another service completely. Please remove as this review does not have anything to do with our company. Thank you
Review from Deborah S
5 stars10/04/2024
I needed a legal document to ensure my mother could remain in my home in case something happened to me. EForms provided me with a Beneficiary Deed which I was able to file with the recorders office. I am very pleased with the service and efficient process offered by EForms and will not hesitate to utilize them for any further documents that I require.EForms.com Response
10/31/2024
We are happy you were able to find the forms you needed for your legal situation, and that filing with the recorder's office was seamless. We look forward to being a resource to you in the future!Review from Tracey R
1 star09/27/2024
Impossible to cancel. Im fed up with trying and they make it so difficult.EForms.com Response
09/30/2024
We respectfully request this review be removed due to the inaccuracy of the reviewer's claims. Customers can cancel at any time from their eForms dashboard, via ****** directly, or by contacting our customer support team via phone, email, or live chat. We provide these instructions on our checkout page, and in our FAQs.
After reviewing this user's account, we can confirm that the reviewer utilized our subscription-based services in the past, and successfully canceled by emailing our customer support team. The reviewer recently reactivated a Monthly Subscription Plan on August 26, 2024, and no cancellation request was made until the user canceled directly via her dashboard on September 27, 2024. No communication was received from the user since the reactivation on August 18, 2024.
We can confirm the subscription was successfully canceled on September 27, 2024, though the user maintains access to her account and all services under the Monthly Plan until October 26, 2024. The subscription will not renew, and the account will not be billed again.
Review from E. H.
1 star09/25/2024
Would give a zero if it was allowed. I went to cancel my 'free trial', and showed I had no subscription. The next day I was charged via ******. I was told I didn't cancel on ******. It is unreasonable to not allow a cancellation via the same method I used to sign up for a free trial. Have traded emails about their 'policy', Sad to see a a company hide behind 'policy' in order to ***** it's customers. The form I loaded couldnt be used so totally wasted $49 on a 'free trial' that I couldn't cancel because it was made inconvenient on purpose to avoid cancelling. Good Riddance.EForms.com Response
09/30/2024
We respectfully request this review be removed as the experience is not genuine based on violating our Terms of Use. The customer was presented with an inactive status upon logging in, as he was attempting to log in using credentials from a previously utilized subscription that had already been canceled. A secondary account was registered and another 7-Day Free Trial was utilized.
Per our Terms of Use, we limit 'Free Trials' to one per user (new members only). Our database reflects two different emails and both are linked to the same user/billing profile. We can confirm the reviewer's second subscription, associated with ************************** was canceled per his request when contacting our customer support team. Though canceled, the user has access to his (secondary) account and documents until Oct 24th, 2:07 PM. The subscription will not renew, and the account will not be billed again.
Customer Response
10/02/2024
Again. Hiding behind a policy instead of trying to rectify an issue is not a credible response. Any 'robot' can simply regurgitate policy. That's why companies fail. 3 pages of terms and conditions done make a good company or service. Driving away customers is easy. Keep customers is hard. Do the hard thing and keep customers through simple terms and money back guarantees. I will not be back and will tell as many people as I can about my experience with you. Not enough people take the time to share, but I feel strongly that scanners should have consequences.Review from Kevin
1 star09/23/2024
I was sent no notification that "my service" was going to be added in a monthly payment plan. NONE. The only way I found out is that my payment service sent me a receipt for payment to these people. I didn't even download any documents. NONE. Now I am out $200. See their "boilerplate" response below. Blah, blah, "should have read the fine print." Unscrupulous. Horrible that they can do this to people.EForms.com Response
09/25/2024
We respectfully request that this review be removed, as it does not represent a genuine experience utilizing our services. All customer communication and account activity are timestamped for quality assurance.
The account associated with ************************ was created by this user to sign up for a Monthly Subscription Plan. The plan was utilized to create and download a XXXX Official Bill of Sale on June 12, 2024, at 1:21 PM EDT, during the subscription's 7-Day Free Trial period. If no cancelation is made within the 7-Day Free Trial, the subscription renews at $49/month per our Terms of Use until canceled. The terms of the subscription and trial period are reiterated upon customers entering their billing information prior to initial download.
All pricing options are listed in our Terms of Use, reiterated prior to checkout and initial download, displayed in full transparency on our pricing page, and is listed on our FAQs page. As with any subscription-based service, it will remain active until canceled per the user's request. There was no cancellation request made until the user emailed our customer support team on Saturday, September 21, 2024, so the subscription renewed monthly until then. This user utilized a third-party merchant ********* and the merchant sent monthly notices of the renewal and payment confirmation via email to the account owner.
Our support team replied to the user's email the same day, informing him of the account activity, and canceled the subscription per his request. Though canceled, the user has access to all of our services until October 20, 2024. The subscription will not renew, and the account will not be billed again.
Customer Response
09/27/2024
It does represent the "genuine experience". Just look at the reviews and dissatisfaction of people you've hoodwinked. Wake up. Stop doing this to people, and the poor reviews will stop. Or refund the money. $200 for a bill of sale? Thank goodness ****** was emailing me.Review from Sailor I
1 star08/24/2024
They don't disclose that downloading a single form will cost you $50. I tried a million times, but there was no way to download the form without signing up or any way to download it blank. They claim it's free, but after obtaining your information, they charge you without warningEForms.com Response
08/26/2024
We respectfully request that this review be removed as it does not offer a genuine representation of our available services.
Contradictory to this reviewer's claim, we offer our forms for FREE as blank templates without registering an account or entering any billing information whatsoever. Every FREE form is available per the individual state's compliance standards in Adobe PDF, Microsoft Word, or as an ODT file. Each of the FREE forms is available on that specific form's webpage on our site.
A user can download our templates for FREE and never have to register an account or enter any payment information. If a customer elects to utilize our form-filling software instead of downloading the FREE form (an optional upgrade elected by the customer), that service comes with a registered account and premium plan. Our premium plans are offered as a Monthly Subscription at $49.00/mo (with a 7-Day Free Trial), a Single Document Purchase for a one-time payment and lifetime access, and an Annual Subscription Plan at $199.00/year.
All pricing options are listed in our Terms of Use, reiterated prior to checkout and download, displayed in full transparency on our pricing page, and is listed on our FAQs page.
Customers still have the ability to obtain their forms for FREE, even after using our premium form-filling services, as our Monthly Subscription Plan comes with a "no obligations" 7-Day Free Trial period. A customer can download as many documents as they wish using our form-filling software (a premium service) at absolutely NO COST, if they cancel within the 7-Day Free Trial period. Customers have the ability to cancel at ANY TIME. This review does not represent our available services or customer experience, so we respectfully request this review's removal.Review from Chris B
1 star08/16/2024
This business is a money grab. They take your information before they CHARGE you. Do not use it. I wasted time entering personal information in a form and then was asked to pay for a subscription or a one time $55 fee to use the information I entered! Sure, I could have gotten a 2 week trail that would have automatically converted to a paid subscription, but that required entering payment information! Very sneaky and not an ethical approach to dealing with getting new customers. DO NOT USE.EForms.com Response
08/19/2024
We respectfully request that this review be removed or amended as it does not offer a genuine representation of our available services.
Contradictory to this reviewer's claim, we offer our forms for FREE as blank templates without registering an account or entering any billing information. Every FREE form is available per the individual state's compliance standards in Adobe PDF, Microsoft Word, or as an ODT file. Each of the FREE forms is available on that specific form's webpage on our site. A user can download our templates for FREE and never have to register an account or enter any payment information.
If a customer elects to utilize our form-filling software instead of downloading the FREE template (an optional upgrade elected by the customer), that service comes with a premium plan. All pricing options are listed in our Terms of Use, reiterated prior to checkout, and displayed in full transparency on our pricing page and in our FAQs.
New customers still have the ability to obtain their forms for FREE, even after using our premium form-filling services, because our Monthly Subscription Plan comes with a "no obligations" 7-Day Free Trial period. A user can create one, or as many forms from our portfolio as they like, using our premium form-filling services for FREE if they cancel within the 7-Day Free Trial period.
As the review does not represent our available services, we respectfully request this review's removal. If you would like further guidance and assistance in obtaining your forms for free, please contact us at support@eforms.com. Our support team is happy to help!
Review from R. B.
5 stars08/13/2024
I gave use this company to retrieve legal documents and I'm very satisfied with the service provided to me.Very satisfied.Thank you very much.********************EForms.com Response
08/14/2024
Thank you for your review, *******! We look forward to being your resource for all of your legal form needs in the future.Customer Response
08/19/2024
Thank you very Much
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