ComplaintsforFingerprints by Live Scan LLC
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 24, 2023 an appointment for two people was made and cancelled the same day. The cost totaled $171.00. A refund was requested with a reference to their policy regarding refunds. The policy stated refunds will be honored for 3 reasons. One of those is a cancellation before the appointment date. The refund given honored by the business is the cost minus $161.50 for administrative fees, totaling a refund of $9.50.The website does not specify fees will be deducted neither in their policy nor in their terms of service. The terms for the refund are misleading as they stipulate the reasons they will or will not refund with no mention of deduction of fees with exception of state, federal, retention fees or county/state taxes-none of which are applicable. Furthermore, the terms state they are not responsible for any transmission of any information, including payment information/personal information. Given this is a fingerprinting business which uses social security numbers to confirm identity, it should be clearly stated and not hidden in lengthy terms and conditions given the damages that can arise from misuse of such information.Business response
02/02/2023
Hello *****,
We just tried calling you, we have received your complaint. There is a misunderstanding.
We refunded your **************** $161.50 on 1/27.
In your complaint it mentions the total refund was only $9.50. This is not true. I have attached a copy of your refund confirmation showing $161.50 as the amount we refunded.
Please reach out to us directly so we can clear this up for you.Thank you,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.