ComplaintsforSolarus Enterprises LLC
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Complaint Details
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Initial Complaint
01/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In December of 2022 I received a nebulizer from them. In March of 2023 I received a bill and paid it. They have relentlessly called me and billed me for over a year. They have had credit agencies call me. I have given them proof from my bank account. They have sent me multiple emails confirming my payment. No matter how many people I talk to or how many emails have been sent over and over again Im told its handled and fixed but then the phone calls, the credit agency, and the bills keep coming. I have never in my life been harassed so badly by a company over $85 (that I paid!) I cant seem to make it stop and its driving me insane. I thought maybe if I reported them others might have the same issue and come forward as well.Initial Complaint
03/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are harassing me about a debt I do not owe. I have the cancelled check number and date it was cashed to prove it.Business response
03/24/2022
Business Response /* (1000, 5, 2022/03/06) */ Contact Name and Title: Jim E., Owner Contact Phone: XXX-XXX-XXXX Contact Email: *********@solarusmedical.com We have no record of payment and have attempted to reach this individual on several occasions requesting a copy of her check. It is possible that her check was posted to the wrong account but we are very careful ensuring that payments made get posted to the correct account. If she has a copy of the cashed check, we don't understand why she will not send us a copy. I have instructed our team to write this off and to stop reaching out to her in the future. We are sorry for any inconvenience and are hopeful that the medical device provided their family is helpful for better care.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.