ComplaintsforLazydays

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a extended warranty and paid $4200.00 for it. Took vehicle to repair shop and was told I have no coverage. ***************** says the policy was cancelled as soon as it was take out. No response from Lazydays after 2 days of calling. The Lazydays where I purchased it was closed a couple weeks after I purchased the vehicle.

  Business response

  10/27/2024

  Thank you for making us aware of the issue you had regarding the extended service plan you purchased for your 2015 Newmar Mountain Aire. We reached out to the General Manager over all of our dealerships for more information regarding this. He advised that your USA Travelcare Warranty was active on July 31st.  After purchasing a warranty, there is a waiting period, so if you went for repairs before July 31st, it may have shown not active, but it is fully active at the moment.  Additionally, you are correct in that our Texas dealership has closed. However, you may use your warranty at any dealership that accepts the warranty and services Newmar/ Winnebago Units, it is not limited to a Lazydays dealership. Please contact the administrator of the warranty for another location near you.

  We thank you for being a Lazydays customer and hope to continue serving you at one of our other dealerships nationwide.

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We bought a new 2024 ************ camper from ********* dealership. We are building a house and was going to be living in it during construction. We brought it home and it rain the next day. It leaked severely through both sun lights into the ceiling. We took it back for repair. They placed our camper back on the lot thinking it was a brand new unit. We called and called about the camper repair. Finally, they figured out they had not even started the repair. After 3 months we got the camper back and the next rain it leaked again. We went back to LD to just see if this camper was a "Lemon" and if there were any options. The Sales Manager at the time explained that all new campers have these types of issue and we just needed to go home and deal with it. Over the next few months we kept sending pictures and got nothing. we call ************ and spoke to the warrantee department. They gave us a claim/ticket number and they seemed to wanting to help with the repairs. We went back into the sales office asking about option for a different camper. Note: Our camper is already showing signs of mold. My husband is fighting Pancreatic cancer and doesn't need to be around the mold. We have been talking with the ** through text and he will not call us. They did try to get us in a new unit however that would mean for us to take another depreciation hit, have a higher interest rate and higher payment. We do not want a new unit. We are in so much trouble with our loan and the value of our camper now it is terrible. Our major problem is we where sold a faulty camper got terrible service and now we are hung. The last message we got said we have 2 options. Wait for ************ to see if they are going to Warrantee the work or come get the camper. They are taking zero responsibility. The complete service department from that time were all fired. The Sales manager during that time was also fired. Our sales person (witness to all) is no longer there either.

  Business response

  10/30/2024

  Thank you for making us aware of the issues you have been having at our Lazydays of ********* at ************ dealership. We reached out to the General Manager of the dealership, Mr. ***** ******, and he informed us that he has been communicating with the manufacturer of the ******************* to get approval for the issues you have experienced. Currently, he has been able to get almost all the parts and labor approved by them, and the parts have been ordered. Mr. ****** said that he is going to cover the cost of the 2 remaining parts and their labor, and that as soon as he has an *** on the parts delivery, the dealership will contact you to provide an update.
  We apologize for the delays and hope that this will be resolved very soon. If you have any questions or concerns, please feel free to contact ********* at ********************************************************
  We thank you for your continued patience and hope to continue serving you.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good evening,I'm the owner of the above referenced motorhome. We ordered this 2021 motorhome from ********* Dealership in ********* ********* say we have had nothing but problems with this coach, would be an understatement. Numerous trips to the service center at the dealership, because there aren't any dealerships willing to work on a rig they didn't *******'s now 2024, and things haven't gotten any better. I have had this unit's ******* refrigerator in for service at LEAST 4 times. It consistently will not remain cold. And of course, the service center states that they can't find anything wrong with it. Why would I take time off of work, drive over an hour to the dealership, if there wasn't a problem with the refrigerator? If you look back at my service records over the past 3 years, you will see that there have been a pleather of issues, that took multiple trips to the dealership to be resolved.I am at my ***** end with this. After all of the issues, just replace the refigerator! My rig has been in ******** ********** for over 2 weeks. I have not received an update, but it's not for lack of trying. For over a week I've left message after message, only to go ignored.The last correspondence I received stated that my service advisor would be out of the office for the foreseeable future and to call the dealership of I had any questions. Seriously? All I have at this point are questions. What's the status of my unit that you've had for over two weeks? I would appreciate some assistance in this matter.Thank you,***** & ****** ******

  Business response

  10/28/2024

  Thank you for bringing this to our attention. We apologize for the lack of communication from the dealership and reached out to them for an explanation, and update on your Unit. The General Manager, ******* ****, advised that the dealership spoke with you last week, on 10/23/24, and informed you that your Unit was ready for pick up. The dealership has found the fridge to have no issues and is working as designed. The dealerships shop ******* is personally going  to go over the Unit with you when you arrive to pick it up.  If you have any questions or concerns,please feel free to reach out to Mr. **** by phone at: ************** or by email at ************************************************************************. 
  We thank you for your business and hope to continue serving you in the future.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Me and my husband just purchased a used rv from the lazy days in ******* . I communicated back and forth with my sales *** by text and phone . I made it very clear by text that I was not purchasing another dryer and would like one thrown in to seal the deal and the sales *** said they would and never disclosed a fee . Well to my horror they did charge me for a dryer and charged me double on the cost . I want what I was promised in negotiating a dryer thrown in , not at my expense theirs . They will tell you anything you want to hear and then try to stick it to you in the end . Very unprofessional.

  Business response

  09/15/2024

  Thank you for bringing this to our attention. We have spoken with the Sales Manager, ***** **********, as well as the ****************** Manager, ***** ******. They advised that Ms. ******* is cancelling all of their back end add-ons. He had originally offered to work with Ms. ******* on the dryer cost, if they were going to keep the warranties. ***** has spoken with Ms. ******* and sent her warranty cancellation forms at her request. Mr. ********** said that the docs reflect the $1500 for the washer/dryer.

  We thank Ms. ******* for being a Lazydays customer and hope to continue serving her in the future.

   

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 5th wheel brand new in April. The fridge did not work on the first weekend we took the camper out. I reached out to the 5th wheel manufacturer and they have been very helpful. I took the camper to lazy days for the fridge repair. They had the camper for exactly a month and said the fridge had a loose wire and it was fixed. We took the camper out 1 month later and the fridge did not work again. I had to throw all of our food away for the second time. I took the camper back and it was two weeks before they looked at it and I had to call for an update, communication is subpar to say the least. I had to call again a week later and found out they ordered a new fridge but it was 4-6 weeks out. Roughly two weeks later the 5th wheel manufacture called lazy days and asked them to take a fridge out of a new unit and they would replace it plus compensate them. Lazy days refused. I had a trip planned so I had to pick up the unit with no resolution and will have to use coolers on my trip. Lazy days only cares about selling units and does not care about customers who just purchased a unit, even if its brand new. Communication and customer service is the worst Ive seen.

  Business response

  08/31/2024

  Thank you for bringing this to our attention, this is unfortunate to hear and Lazydays does everything to expedite warranty repairs within our control, so that customers can enjoy their purchase. Communication is key and we did have a stagnant period when the advisor was out due to illness. Our Service Manager, *************************, had been in contact with ******************** and the manufacturer, East-to-West, (a division of Forest River), in order to expedite the refrigerator replacement and/or make arrangements so the Ridgeways could enjoy their Unit, until we receive the new one. We searched local vendors that might have a 12-Volt 10.7 cubic foot Everchill or equivalent, but our sources would have to special order any of them too. *Note: If we had chosen that option, Forest River would not warranty the third-party refrigerator.

  We offered to remove the bad refrigerator and loan out a smaller refrigerator for their planned trip, but ******************** chose to leave the bad one in the ** when he took the Unit on 27 August, 2024. ****************** called his East-to-West representative, to ask him who he talked to at Lazydays when they inquired about removing a refrigerator from an inventory (unsold) unit. The representative, *****, stated he did not talk to anyone at Lazydays, and knows that we can't remove a refrigerator from an inventory unit. ****************** also explained that to ******************** (that we can't take one from our inventory). The refrigerator has a 4-6 week lead time, with no definite arrival date , but we plan to call ******************** as soon as it arrives to install it in his Unit.  We apologize for the delays, but Lazydays are not in control of the shipping from the manufacturer, or of its vendors.  

  If ******************** needs any further assistance, he may reach out directly to ****************** at ********************************* or Ph **************

  Lazydays appreciates ************************ business and hope to continue serving him in the future. 

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2023 Compass B+ RV TW on January 26, 2023 and listed things that needed to be fixed, some of which have not been completed as of today. The rv was brought back in June 27th and left until July 28th to have the dealer continue to work on warranty issues that had not been completed before we took the rv. A large number of issues remained and we were able to schedule the rv in for October but the appointment was lost so we accepted the next available date of December 26, 2023 in order to complete warranty items within the year. The rv remained at the dealer until approx March 26, 2023. Not all items had been completed so we took the rv for an April trip with the understanding that when we returned we would bring it to the dealership on May 3, 2024. The service department agreed to begin work within a week of this return date. The rv remains at the dealership to the date I am writing this report, August 23, 2024, over three and one-half months since we delivered it. Summer is over and kids are back in school. I was asked during the last inquiry if we would like to take it out temporarily for use and then return. I declined because it would end up being at the end of the line when we returned and starting the whole process over again. Each delay is excused by people leaving, the work being shifted to someone else, etc. When someone does leave no one steps into his/her place, so the fact that the rv is at the dealership has been forgotten in several instances. When we get a new service person, promises are made and the whole process begins again. There is no accountability within the organization.

  Business response

  08/28/2024

  Thank you for bringing these concerns to our attention. We apologize for the inconvenience to **************. We have reached out to our dealership at Lazydays of Denver at ********* and been informed that their *********************** Advisor spoke with ************** yesterday morning, as well as the General Manager, *********************.  The service advisor went over everything with ************** to make sure that the work order they have follows the reported issues.  At this time, the dealership has placed a priority on the parts order and approval process, and as soon as the parts arrive the dealership will also make *************** a priority to complete the repairs.
  
  We thank ************** for his patience and hope to continue serving him in the future.  Should ************** need anything further, he may reach back out directly to the service advisor at ***************************************************,or by phone at **************.

  Customer response

  08/28/2024

   
  Complaint: 22187338
  
  I am rejecting this response because: 

  Lazydays's letter really doesn't address the problem. The can was just kicked down the street a little farther. Many promises have been made and dates established without being kept. An apology for the inconvenience does not come close to recognizing the frustration caused and the substantial loss of using the *** The summer is over with kids back in school. The camping season of 2024 is a complete and total loss because of Lazydays.

  In their response to you it sounded like ********************* had spoken to me, but he has not. I did speak with ******* yesterday morning and what I learned I sent in an email to *********************, ***********************, ***********************, ********************************* and two people from ********** Coach. As of the writing of this response to BBB I have not heard a word from anyone at Lazydays. 

  Here is a copy of my email to Lazydays dated 8/26/24:
  
  Good afternoon Lazydays and Thor,
  
  We are in the middle of an absolute nightmare trying to get our final warranty work completed at the Lazydays of Loveland/Johnstown dealership. We bought our 2023 Compass 23TW on January 26, 2023. Lazydays was more than happy to sell us a new motorhome. We were excited and looking forward to years of enjoyment. We are no longer excited, but in misery trying to get our final warranty work done and wishing Lazydays would just buy it back so we can get on with our lives of travel in hotels and leave the ** life behind us. We have been completely soured by your dealership.
  
  
  At this point we wont pursue all the time the ** was in the service department in 2023 and just begin with this last ordeal. We originally had an appointment in October to bring it in for the final warranty work just to find out that the appointment had been lost. We were given an appointment on December 26, 2023.
  
  
  We made it clear in December that we needed the Compass for a trip in April and we were told it should be completed by then. When it wasnt, we took the ** the end of March for our trip with the assurance that when it was returned we would go back to first-in-line and the work would begin immediatelythat was May 3rd. 
  
  
  As of today, August 27, 2024, per a conversation with *******, this is what we know about the attached work order. The numbers we mention here are a reference to that work order.
  
  
  1. Weve been told this has been completed. We have not seen the ** to verify this information.
  
  2. We were told that no one knows how to update the BMPro System and the service department doesn't know what to do about it.
  
  3 & 4 go together. There is a note from 2/1/24 that in taking the counter top off the technician caused damage to the drain and wallpaper and parts needed to be ordered to repair the damaged. As of today those parts have not been ordered.
  
  5. Weve been told this has been completed. We have not seen the ** to verify this information.
  
  6. Weve been told this has been completed. We have not seen the ** to verify this information.
  
  7. When we bought the ** the bra was already damaged and we have been told since then that it would be replaced. Today we were told there is no one in the body shop to do the work and no idea when or if it will be completed at all. We repeat - weve been trying to get this taken care of since January 26, 2023!
  
  8. Has not been looked at or addressed since December.
  
  9. Has not been looked at or addressed since December.
  
  We hope our frustration is evident and understandable. We have lost time in our motor home and now the summer is gone and kids are back in school. There has been no mention of compensation for our loss. All we hear is that it will be done on a date and when that date arrives we are given more excuses as to why it isn't done. For example, on August 1st *** drove to Lazydays and talked with ***** from Lazydays **************** who told us this work would be done on August 16th - that was 11 days ago.
  
  ****** at **** has sent emails to Lazydays trying to figure out the problem and today ****** suggested we begin this email so everyone is kept up to date on the progress. She assured us that **** is there and ready to help in any way. 
  
  When replying to this email please reply all so everyone is aware of what is happening.
  
  *** & *******************

   

  As you can see there is a very large chasm between what has happened and a flippant apology for the inconvenience.
  
  Sincerely,
  
  ***********************

  Business response

  09/04/2024

  Thank you for your response. Currently the ******* Unit is in active repair. The parts were ordered on 8/28/24 and, as previously stated, the dealership will make the ******* Unit a priority once parts have all arrived. The customer is always welcome to pick their Unit up while the dealership waits for parts. The prior repair order # ********, of 5/3/24, notates that the customer refused diagnostic testing, as well as to sign the repair order, and ultimately they ripped up the repair order and left it on the advisor's desk. This caused further delays. Of note, we at corporate have not had any email communications with anyone at **** in regard to this Unit. For any further updates, the customer may reach out directly to the current (acting) General *****************************, at ************************************ or **************.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment for repair to my ** in February of 2024. The appointment to drop the vehicle off was for April of 2024. In July of 2024, after having heard nothing from the shop for 3 months, I called to ask what the status was. Only then did they tell me that even though I had an appointment, they still wouldn't look at it for 90 days from the day I dropped it off (90 days!). As I now had no other option, I agreed to let them continue with the repair. I have called them weekly since then, it is now almost Sept of 2024 and I still cannot get an answer on when the ** will be completed. The repairs are nominal and should only take a few days, the ** has now been in the shop for almost 5 months with no end in sight. I lost use of the ** for entire summer, the only time I actually use it.

  Business response

  08/27/2024

  Thank you for making us aware of your issues.  We apologize for the lack of communication you have experienced and understand your frustration. We have reached out to the dealership and spoken with the General Manager, *********************** today.  ************** informed us that all parts have now arrived, and your Unit will be completed this Friday (8/30/24) by 5PM. 

  Please feel free to reach out to the service team, or to ************** directly to arrange pick up. ************** can be reached at Ph# **************. Service Manager, ***************** can be reached at Ph# **************. 

  Thank you for being a Lazydays customer, we appreciate your business. 

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lazydays received our camper on 9/14/2023 for warranty work on a brand new camper that our family purchased and used only twice before these issues arose. The business kept our camper from September 2023-April 2024 (8 months in total). During that time, we contacted the business multiple times to determine the status of the work. Each communication yielded no forward progress "waiting on parts". Our family needed our camper back for upcoming trips planned in 2024. At the scheduled April 29 2024 pickup of the camper, the employee *********************** admitted and acknowledged that much of the work was still not done but that parts would be ordered and in the meantime our family could take our camper to enjoy. We scheduled a time to bring the camper back in for a further assessment of the remaining work that was not completed in the first 8 months. On that May 6th appointment, ******* had us sign the invoice of 8 months of work and stated she would start a "new invoice" to cover the work that was still incomplete. We were never sent that new invoice from our May appointment but we were ensured by ******* that they would honor and complete the work under this new invoice (which was a list of everything not completed in the first invoice work order). Since this communication in May of 2024, ******* apparently no longer works at the business or is on leave. Two other employees have worked with us this summer (one of the two again has left the company). This newest employee (manager ***********************) continues to give excuses about parts being ordered and is now stating that whatever work the warranty department refuses to cover (since in fact the one year has now expired) our family will have to pay. We have expressed frustration as for most of that 1 year (8 months) our camper has sat at their facility with promise of work that was never done. That warranty work from last September is still unfinished with no end in sight and too many excuses being made.

  Business response

  08/26/2024

  Thank you for reaching out to us. We understand the importance of effective communication and apologize if this has been lacking in **************' recent experience. We contacted the management at our Lazydays of Denver at ******** location for an update. Service Manager, ******************** provided that the warranty approval has been submitted and they are waiting on Forest River/Coachmen's authorization.  Unfortunately, the warranty approval process is out of Lazydays control as parts must be approved by the manufacturer before being ordered and shipped, which causes further delays to their completion.  We apologize for the inconvenience to *************. For continued updates, ************** may reach out directly to the management at the dealership, by contacting either the Service Manager, Mr. ******************** at *********************************** or **************, or the General Manager, ****************************** at ************************************** or **************.
  
  We appreciate ************* business and hope to continue serving him moving forward. 

  Customer response

  08/26/2024

   
  Complaint: 22166749
  
  I am rejecting this response because:
  We are now beyond the manufacturer's year warranty. Ultimately the manufacturer now has every right to decline covering these parts and they most likely will. This is your company's fault due to over a year of not submitting the claims that were requested in September 2023 and/or being mismanaged by a huge influx of employees. The only acceptable outcome is that your business pays for the cost of services and parts out of your own pockets whether warranty pays out or not. 

  
  Sincerely,
  
  *************************

  Business response

  08/27/2024

  We understand your concerns. Any item covered under warranty will be repaired under that warranty, and at no cost to you. Unfortunately, Lazydays are not in control of warranty authorizations. If there are pending repairs you would like to discuss, the management of the dealership are the point of contact to reach out to, as all our dealerships are managed individually by their General Managers. The management team have the most knowledge of your situation and can directly assist you with any of your concerns.  

  Please reach out directly to the General Manager, *************************, or Service Manager, *******************. We have previously provided their contact information.

   Thank you, 

  Customer response

  08/27/2024

   
  Complaint: 22166749
  
  I am rejecting this response because:

  So for the year that our camper sat on your property awaiting warranty coverage review (since September 2023), you STILL have yet to receive their decision on the multiple requests that to this present day have yet to be addressed? How does your company not have an answer on warranty coverage from a request almost a full calendar year ago? We are trying to understand why this has taken so long and if it is normal for a warranty coverage review to take a full year for a response. That seems like a bit of a stretch to have to wait a full year to find out if damages are covered. Once again these messages do not take on any accountability or clarify errors from the business but merely continue to 'pass the ***** on down the line. Please clarify to us if the warranty coverage process typically takes a year to process claims or were the claims in fact never submitted on the original date from September 2023?

  ************** team has done absolutely nothing to communicate. We'd love to not have to take this route with messages through the BBB but it is clear that is only way we will ever receive communication from this company. 
  
  Sincerely,
  
  *************************

  Business response

  08/28/2024

  Thank you for reaching back out to us. We contacted the dealership again for their response. The General Manager, *************************, informed us he will gladly talk directly with you and explain the warranty process and delays regarding your Unit. ****************** also informed us that he is willing to complete the previously diagnosed repairs at no cost to you.  Please reach out to the dealership to discuss any further concerns and to gain updates on the completion of your Unit.  We have previously provided the contact information for the management team. 

  Lazydays appreciates your business and hopes to continue serving you in  the future.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a motor home back in May 2024. Still 4 months later Im still begging for my paperwork to receive my tags. Im out of state, so I paid property tax at the time of purchase and the dealer has to send in paperwork to our home state. The general manager at ******** where we bought the unit just keeps sending us temporary tags. Tag ********** in Tampa says they will send it but never does. I have called Tampa begging to speak with anyone in charge and no one will ever transfer me. No one there claims they know who is in charge and Wildwood Lazy days is a joke because the one I have spoke with says he is the general manager and no one else knows who is above him. Bottom line, I have a motor home I have owned for 4 months paying payments on that I cannot legally use. Yet no one will help me.

  Business response

  08/13/2024

  Thank you for bringing this to our attention.  We reached out to the management and sales team at our Lazydays of Wildwood at The Villages dealership, who informed us that Lazydays Tag and Title Coordinator, *******************************, spoke with ********************** yesterday to update her on the status of her tag and to gather information that she needed. ******************** then reached back out to our South Carolina title agency and is waiting on a response from them. Our SC agent was a little backed up, hence the delay. However, we are working on this now and apologize for the inconvenience. ********************** was informed that once we receive her tags back from **, ******************** will reach back out to her and overnight them to her. 

  If ********************** has any further questions or needs any assistance with a new temporary tag or any other issues, she may reach out directly to ******************** at *********************************** or by calling her on **************.
  

  Thank you for being a Lazydays customer and we look forward to serving you in the future.  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 07/25/23 got a 2024 Camper was purchased at ************** Iowa Lazy Days RV. We traded in our motorhome to feel more safe driving the camper. Got the camper home and my wife was putting in our belongings she suddenly exited and didn't come back. I thought nothing of it as our dogs were acting up. The next day the same thing happens all over again, she was having panic attacks and not having them before she was sure what was going on. well, the space is too small for her and is congested. this was not fun to see happen, so my wife got in touch with dealership and explained what happened. I understand we all need to make a living and policies are policies but wow, she was told that we would have to trade it in and another deposit and could not cancel. not even a straight across or trade, nothing. we even tried to have another location bring one to the location we purchased ours at to see if we could make a deal and look at. Well, the location was losing money on the unit, which I get, so they said no transferring. I will be going solo for the next few years until we can afford to trade again.

  Business response

  08/02/2024

  Thank you for bringing this to our attention. We have spoken with the General Manager of our Lazydays of Omaha at *ouncil Bluffs dealership, Mr. *****************,who advised us that Mr. and Mrs. ***** first visit to the dealership was to check out *lass * Motorhomes, as they wished to downsize from their *lass A .  *lass A motorhomes are the largest type of RV available, and range up to 45 feet in length, while *lass * motorhomes typically range from 25 to 35 feet long and are smaller all around.  After being shown and walking through the 2024 Forest River Solera, the ***** decided to go ahead with the deal and left for several days before returning with their 2011 Holiday Rambler Vacationer to trade-in.  At this time, the Hiels did another walk through of the Solera and finalized the deal.  A couple of days after purchase the ***** let the dealership know of Mrs. ***** health concerns and that they wished to purchase a different Unit, which was in *******, as ************* found the Solera too small.  Although the dealership is empathetic towards Mrs. ***** condition, they cannot unwind the deal. Additionally, the ***** had several days in between first choosing the Solera and purchasing it to change their minds and back out of the deal altogether.
  
  We apologize for any inconvenience caused and hope that in the future both Mr. and ************* will be able to use and enjoy the Solera as it is intended.  If the ***** have any further concerns or service needs, they may reach out to ************** directly at the dealership by email at ********************************** or phone at *************
  
  Lazydays hope to continue serving the ***** in the future.

  Customer response

  08/02/2024

   
  Complaint: 22074899
  
  I am rejecting this response because: We did not visit and do walk throughs several days before. We visited on the day we picked up the camper. It was 2 days after the purchase we notified the salesman and the office lady of the problem not several days after the purchase. We did not Kown of my wife's condition we were caught off guard with the condition and didn't know what was happening, she tried 3 more times and still had it happen. So, letting them know in advance when we didn't know was not an option. we are just letting this go as we will not get nowhere. Everyone needs to make a living. Thank you for your time.
  
  Sincerely,
  
  *********************

  Business response

  08/06/2024

  Good morning ************:

  We sincerely apologize that we are unable to assist you further with any resolution to the issues you have experienced with your Unit. Decisions to trade/repurchase or refund are made by the dealership themselves, as they are the ones with the most knowledge of the issues and any solution.  We hope your wife's condition improves.

  Thank you for your business as a Lazydays customer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩