ComplaintsforInformation.com LLC

• Initial Complaint

  11/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made a search one time for a cost of what I thought was .99. But was charged .99 plus 6.99 then the next month charged *****. I have had Covid and been unable to check on it until now. When looking at my bank statement this month I was charged ***** yet again. I want to get the two months refunded plus the 6.99 and the subscription I did not make canceled. Can you please help me do that! Thank you!

  Business response

  11/26/2024

  Hello ***** ****,
  
  This message is in reference to BBB Case #: 22593248.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is SA15R-R89AJ.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $60.97 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  Please note that there does not appear to be a charge for $6.99 listed on your account. If you have seen this charged process, please provide a screenshot of this charge so we may further investigate.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

  Regards,
  Information.com Customer Support

  Customer response

  11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I only requested 1 report for 99 cents. I never authorized a continued billing. They continued to charge me for additional reports that I did not get, authorize or request. When I called I was on hold for 25 minutes so I hung up. The BBB is **** with complaints about the company. ****** should remove them as a client. They are a scam.

  Business response

  11/20/2024

  Hello ****** ********,
  
  This message is in reference to BBB Case #: 22564859.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 11/18/2024 due to a ****** dispute. We sincerely apologize for the long wait you experienced while contacting our phone support line. We also provide an email customer support service to those who do not wish to contact us by phone.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please also note that the trial period and membership includes unlimited access to reports. We do not offer any single search or single report options.

  When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the $0.99 trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  The total refund amount including your previous refund is $37.97. For your reference, the confirmation number for this refund is AQ9L8-82551.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer response

  11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today, I received an alert on a credit agency website indicating that my personal information might have been compromised and available online. Concerned about this, I followed a link to Information.com, where I was informed that details including my name could be accessible. I was offered a report for a fee of $1.00 to view the specifics of the compromised information, so I decided to sign up.After completing the transaction, I found multiple unexpected charges pending on my credit card, beyond the initial $1.00. These include two charges of $29.99 each and an additional $6.99 charge. These charges were not transparent during the sign-up process, and I was not informed that this report would result in such additional fees. I feel mislead and conned by the lack of price transparency.Details of the Issue:Date of Transaction: [12 Nov 2024]Amount Charged: Total of $67.97, comprising two charges of $29.99, one charge of $6.99, and one charge of $1.00.Nature of the Dispute: Misleading and excessive charges. The advertised $1.00 fee was not reflective of the actual cost, and the additional charges were not clearly disclosed or explained upfront. This lack of transparency feels deceptive and unfair.Attempts to Resolve: After noticing the excessive charges, I immediately canceled my subscription within five minutes of signing up and after viewing the *** report. Despite my prompt cancellation, the charges remain pending on my card, and I have not been able to reach Information.com for clarification or a refund.

  Business response

  11/19/2024

  Hello ****** ****,
  
  This response is in reference to BBB Case #: 22547670.

  We understand your concern regarding the pending charges on your account from **********************. Please allow us to further explain those charges to you.
  
  Please note that the transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/13/2024 by our email support team. 
  
  Please rest assured that your account is fully cancelled. At the time of cancellation, the pre-authorization hold of $29.99 should have been voided. Please allow 3-5 business days for the hold to waive from your account. If the transaction has not waived in that time period, we advise you contact your financial institution for further assistance in refunding the charge.
  
  Your cancellation confirmation number is QSJ6L-L77L2.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. However, it appears you have already been refunded for this charge by our email support team. Your refund confirmation number for this charge is 0XFFQ-Q1W90.

  Please note, we have also issued an addition refund of the $1.00 trial fee. Please allow 3-5 business days for the refund to reflect in your account.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer response

  11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  11/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I I purchased a report for 99 cent this was supposed to be a one-time purchase it never said anything about a subscription. But this renews in 5 days they also charged me an additional $6.99 and ***** that I did not approve that also renews. The advertisement said 99 cent I did not consent to all these other charges on my card I tried to cancel the subscription but there is no way to cancel I emailed the email and I'm waiting a response I will call the number tomorrow that is listed. They should not tell people it's a one-time fee but also charging charges that they didn't ask authorization for. I would like to be refunded my 6.99 and ***** because I did not authorize those charges it was supposed to be a 99 cent charge that's all.

  Business response

  11/13/2024

  Hello **** *****,
  
  This response is in reference to BBB Case #: 22534211.

  We understand your concern regarding the charges to your account. Please allow us to further explain these charges to you.

  The $29.99 transaction you witnessed is not a charge, but a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/11/2024 by our email support team. 
  
  Please rest assured that your account is cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 11/14/2024.
  
  Your cancellation confirmation number is 323K6-6W121.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  It appears you have also already been refunded for this charge. Your refund confirmation number is 5X69Q-QQK16.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I can see my information on the website. I clicked on "do not sell my information" filled out the forms provided only to be asked to refine the search by asking for more information and never showing me any possible matches. However when I search for my name and city in thier database it pops up right away. I would like my information removed from the site immediately.

  Business response

  10/31/2024

  Hello ******* ********,
  
  This response is in reference to BBB Case # 22490673.

  We have thoroughly reviewed your complaint regarding the availability of your information on our site. We apologize for the issues you experienced while utilizing our opt-out form. 
  
  We have manually processed and approved your opt-out request. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive contacted this business multiple times to remove my personal information from their web site, which is available publicly. They have still not removed it despite following their opt out instructions. My profile appears here - **********************************************************

  Business response

  10/30/2024

  Hello ******** **********,
  
  This response is in reference to BBB Case # 22478330.

  We have received and thoroughly reviewed your complaint. We understand the availability of your information on our site is of upmost importance to you. 
  
  After further investigation, it appears your information has already been removed from our database of reports. The link you provided opens up to the loading process of a search on our site. However, since your information has been removed, the end of the loading process will confirm that there are no results found using your search criteria. If you are still able to see an active link to your report profile on Information.com, please provide us with a link or screenshot to that report and we will promptly ensure it is removed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the trial version for $0.99; however, there is no where to cancel the subscription after you run a report. The report I ran had a birth date which was correct; however the age of said person was older and deceased which I know for a fact this is ********* can you advertise a person age and give them a report that said person is deceased and died in 2002. They are a scam. The individual was last seen July of this year!!Do not charge my card for anything more than the $0.99 trial.I am worried because I am not locked out of my account.

  Business response

  10/24/2024

  Hello ******* ******,
  
  This response is in reference to BBB Case #: 22456746.

  We have reviewed your concern regarding the trial period and the incorrect information on your report. We apologize for any inconvenience this has caused you.

  Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
  
  Since you have come across information that you believe to be incorrect, we recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.
  
  If you would like to have the information removed, you may submit an opt-out request. Please visit: ******************************************************* follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.

  After reviewing your account, it appears it has already been cancelled as of 10/22/2024. Your cancellation confirmation number is XJL0J-J82WR.
  
  Please also note that the transaction of $29.99 you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold of $29.99 was placed on your account at that time. In order to cancel an account, you must call or email our customer support team with a cancellation request. 
  
  Please rest assured that your account has been cancelled. At the time of cancellation, the pre-authorization hold of $29.99 was voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 10/26/2024. You will still incur a charge for the $1.00 trial period.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went on the information.com website and I placed a charge for 99 cents. In turn they secretly charged my card ***** without my authorization.

  Business response

  10/21/2024

  Hello *** ********,
  
  This response is in reference to BBB Case #: 22441206.
  
  Please note that the transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold of $29.99 was initiated on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 10/18/2024. At the time of cancellation, the pre-authorization hold of $29.99 was voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 10/23/2024.
  
  Your cancellation confirmation number is 7911L-LFXLX. Please rest assured no further billing will occur.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  10/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Information.com is showing the wrong information for me and I dont want them having my information at all. I have followed the steps to have ****** remove me but they should not be allowed to show false information about a person.

  Business response

  10/15/2024

  Hello ****** ****,
  
  This response is in reference to BBB Case # 22397764.
  

  We have reviewed your complaint regarding incorrect information on your report and we apologize for any inconvenience this has caused you. 

  Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
  
  We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.
  

  We have ensured that your opt-out request has processed successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They told me they cancelled my subscription and then I got charged $30 randomly a few days later. They need to ****** all subscriptions and REFUND me all charges. Nothing I did was worth $30 and they cant scam people.

  Business response

  10/01/2024

  Hello ***** ******, 
  
  This response is in reference to BBB Case #: 22344811. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  After reviewing your account under the email address you provided, we can confirm that your account created on 9/16/2024 was cancelled and refunded due to a ****** dispute as of 9/18/2024. There are no further charges listed on this account.

  However, we located another account under your name that was created on 9/21/2024 and billed for our monthly subscription of $29.99 after the trial period expired. Please keep in mind that customers are automatically billed for the monthly subscription if they do not cancel during the trial period. Upon further investigation, it appears this account was also already refunded and cancelled due to a ****** dispute as of 9/27/2024.

  We can confirm that our email support team has received and responded to your concerns regarding the charges to your account. Please rest assured that both of these accounts are cancelled, meaning no further billing will occur. 

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩