ComplaintsforMedi-Weightloss

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was a patient of Medi Weight Loss in ******, ** beginning in April 2023. I recently attempted to restart the program. When I went for my appointment, I gave them copies of my labs from my doctor that had been recently done. They misplaced them. At my first appointment they handed me a bag and proceeded to fill it with Medi Weight Loss products without explaining what the cost was for all of these products. As I had previously been a patient, I already had some of the supplements and did not need more. The cost was over $200. I brought them back at a subsequent appointment, unopened so I could get a credit after they gave me a bill for over $200. They tried to tell me that cannot accept returns. I left the product there and left without having my appointment. Today I received an invoice in the mail for $402.04. Of this amount, $42.71 is from a year ago. I was never informed of a balance due last year. In looking at the statement I see that they did not credit me for the $159.60 worth of product that I returned. I also see that I have been charged $12 for a pregnancy test on several occasions. No one ever told me they were doing a pregnancy test. I am 52 years old, and have not been able to get pregnant for over 10 years due to surgery. I also see differing amounts for each appointment with some classified as "complex" or "highly complex". There was never any discernible difference in any of my appointments, and again I was never notified of what these charges were. I feel that Medi Weight Loss in ******, **, takes advantage of people and is scamming them out of money. I would like the entire balance of $402.04 credited to my account, as I do not feel that I owe any of it. In fact, if I do the math, I would be owed money back but I am happy to just credit the remaining amount due and be done with this scam of a business. The turnover in this office should have been a clue to me that it is not a credible business.Thank you.****** ********

  

  Business response

  10/14/2024

  Hello, We are looking into this complaint further. **** P, the Regional Operations Director for this location has left a Voicemail and email looking to connect and resolve the matter directly. 

  We are so sorry to hear you were not satisfied with your experience. 

  -******

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 8/18/23 I submitted an online interest form with the ******, ** office. they immediately called me on 8/18 and we had a 24 minute talk. They told me about their program, what it entails, we went over insurance information, then they asked to schedule a date. We schedule a consult with the doctor for 8/24/23 at 9:15am. They said I had to leave a $50 deposit incase I cancelled last minute. I left the deposit and we ended the call. That Monday, I received news of a family emergency had to take to my family to the doctors ASAP, with the first appointment being that Thursday, 8/24/23 at 9am. on Monday, 8/21/23, the clinic was closed but I left a message that I would have to reschedule due to a family emergency and to give me a call back. Wednesday came and I never heard back, so I called again and left another message wanting to reschedule. Still to this day, 8/30/23 I have never received a call back. I called them but no answer. They are not returning any calls, at this point I want my money back but I can't even get in touch with them, this is unfair to those that sign up.

  

  Business response

  09/13/2023

  Franchisee records indicated that a refund was issued on 8/31/23.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an appointment that I had to secure with a $50 deposit. I cancelled the appointment and was told they would mail my refund. The check was supposedly mailed on 6/30/2023. I called on Thursday 7/20/23, to inquire about the whereabouts of my refund. On 7/21/2023, the office called me to tell me that the "doctor" said I have to wait three months before he will reissue the refund. Totally unacceptable,

  

  Business response

  09/22/2023

  Hi, Thank you for reaching out to Medi-Weightloss. Your complain has been sent to the franchise headquarters and we will be helping you. Can you let us know which location you attended so we can reach out to the business owner on your behalf. Thank you.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  When I went to my first appointment to Nedi-Weightloss I was told that the initial visit charge from them is less than what my out of pocket charge through my health insurance works be. I just paid their cost and muting was going to be filed with my medical insurance. Now they are sending me a bill of what my insurance didn't cover which is another $250 which I works never gave agreed to pay $500 for the initial visit because I know I couldn't afford that. After speaking with them, they are ignoring everything I explained to them I was told at the initial visit and keep saying that I owe them this money. I stopped going to them due to a family crisis and I was planting on resuming treatment with them but now I will never spend a penny of my money with such scanners and Dishonest people. Please help me to to get then to stop sending me this fraudulent bill

  

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/02) */ Hello, I am sorry that you had a poor experience with billing, would like help in understanding the insurance coverage, and discuss your balance. Can you please let us know which location you attended? Each business dba Medi-Weightloss is independently owned and operated under a franchise agreement. As a courtesy, we will research your complaint and put you in touch with the correct business owner or physician. We (the franchisor) cannot authorize refunds or credits, but we will work with you to communicate with the person who can at the location you attended. Consumer Response /* (3000, 11, 2022/05/03) */ The location is King Of Prussia PA, 700 S Henderson Rd #108, King of Prussia, PA XXXXX. Phone # XXX-XXX-XXXX. Why are you responding if this is a franchise and you cannot help with anything with regards to my complaint? These women who work/run the plac e are lying about my insurance and I will provide the cc statements to prove what the total of what I had to pay for that first appt. Business Response /* (4000, 13, 2022/05/05) */ Hello - I am responding because the complaint came through the west florida branch of the BBB. The King of Prussia location may not have a BBB profile. We are taking this very seriously and are looking into the billing practices of this location. Have you received any communication from your insurance company such as a statement or explanation of benefits regarding why they did not pay the claim? Consumer Response /* (2000, 15, 2022/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) No I have never gotten anything from my insurance company that Medi weight loss has been trying to submit anything through them. Not even my medication.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩