ComplaintsforHugh MacDonald Construction, Inc.
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Complaint Details
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Initial Complaint
10/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Per email from Hugh Macdonald construction "Hugh MacDonald Construction is the company that roofed your house in 2019. The permit was in ******* Roofings name due to using Mr. MacDonalds state roofing license in **************. " Home was built by meritage homes and roof installed in 2019. During hurricane ******, we lost quite a few shingles. Had multiple roofers come out for quotes for repairs. Most ranging from $2750 to $3800, except one crazy quote of $6500. During review of shingles that came off, found they were not installed per certainteed guidelines for nails. Only 4-5 nails were used, multiple shingles showed same issue, 4 nails on 1/2 of shingle, then 1 nail at the other end. Nails were not spaced correctly causing shingles not to meet wind ratings. I have emailed company several time including pictures with no response. We are having to pay out of pocket for their mistake.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 12/1/2023 I sent Alvarez Roofing an email. I stated that he should have had the professionalism to identify that the paint on my tile roof was exactly the same paint applied in 2018 by his employee assigned to paint the air vents on the tile roof. The employee proceeded to randomly paint 300 tiles on my tile roof that were not damaged or required to be painted. After Alvarez Roofing was made aware of the problem and refused to take any responsibility, we hired an independent roofer who came out and checked our tile roof. He stated that he was 100% positive that Alvarez's employee painted our tile roof at the same time that he painted the air vents. Needless to say we were horrified by the paint on our tile roof as well as Alvarez's denial of any wrongdoing by his company. The amount I paid to correct his employee's painting of my tile roof was $650.00, which we would like to be reimbursed.Customer response
01/10/2024
I purchased my new home from GL Homes on 12/10/2018. Prior to this date, GL Homes contracted with Alvarez Roofing to install our roof. I have no direct contract with Alvarez however the builder hired Alvarez Roofing as a subcontractor and Alvarez is responsible for the actions of their employees.Business response
01/16/2024
Please remove Alvarez Roofing from this complaint. Alvarez Roofing has absolutely no record of this customer in our system and we do not build new homes. Alvarez Roofing completes re-roofs for existing homeowners. Again please remove Alvarez Roofing from this complaint.Customer response
01/16/2024
Complaint: 20990770
I am rejecting this response because:Alvarez bragged that they install all of the roofs here at ********************** Ranch Alvarez was hired by GL Homes to install the new roofs.
Alvarez charged me for doing repair work on my home roof 3 times in the past for broken tiles. In 2023 they did warranty work for a roof leak into my lanai, they repaired the leak without a charge.
Sincerely,
***********************Business response
01/17/2024
Again, *************** has absolutely no record of this customer maybe under **** ********************** but no record of work under ***************. Please REMOVE ***************'s name from this claim. We have not worked on this customer's home and have no record whatsoever. Please remove the ********************** name.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.