ComplaintsforPalm Imaging Corp

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Initial Complaint
09/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company called our office, claiming to be the 3rd party that services our printer. They gathered basic information from our receptionist to have our employee verify this order on record. However the person they spoke with does not have ordering authority. Once I called the company about the invoice I had received for $651.82, they said that the order was verified, and I asked for a recording of the verified phone call. I haven't received it yet. The company said they would put us on the no-ship list, which I find interesting because we NEVER called them for toner; they contacted us. Now we're receiving an invoice for a past due balance for an unapproved service for a toner that we never ordered. Our copier service sends us toner at no extra cost. I have dealt with a similar company in the past, and it was a scam, and this company is an absolute SCAM.
Business response
09/26/2024
Dear BBB:
We received your letter dated September 24, 2024. We are not sure why ****** ***** contacted your office, when this matter had been resolved. We had spoken to ****** ***** on September 23, 2024, and she requested a prepaid label to return the merchandise that was authorized by **** ****** on August 6, 2024.
We have credited the Invoice in full out of good faith that the merchandise would be returned. We have placed Solar Manufacturing on our Do Not Ship List.
The statements ****** ***** has made regarding Palm Imaging,**** are simple incorrect. Palm Imaging, **** has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
Palm Imaging, **** is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespeople or engage in direct sales of merchandise.

We do appreciate any information that may contribute towards our continued effort to maintain policy and procedures.

Palm Imaging, **** strives to satisfy customers.

Thank you.
Customer response
09/26/2024

Complaint: 22324707

I am rejecting this response because: I have not received a phone call to review the verified order for the toner that **** supposedly ordered like the company said they would. I have not received an explanation for how this $651.00 dollar toner was ordered and the return shipping label I did receive says that I have 48 hours to ship back and I must drop it off at a local *** shop which is out of my way.

Sincerely,

****** *****
Business response
10/08/2024
Dear BBB:
Mr. ******* spoke with ****** ***** on October 3, 2024. A *** call tag was issued. The Invoice is credited in full with a Zero balance. We apologize for the inaccurate order and wasting this companys time.
Palm Imaging, Inc.strive to satisfy customers.

Thank you.
Initial Complaint
09/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Our business was contacted by Palm Imaging Corp (PIC), who stated that they were our supplier of printer toner. ***************** explained that there had been a price increase that we were not made aware of, so we were going to be billed at the original price. Verbal authorization was given because the employee believed PIC were the company who regularly provides our office with toner - they are not. We rent our printer and are provided complimentary toner on an "as needed" basis through that contract. Upon receiving the invoice, it is discovered that our business has never purchased printer toner (or any other product) from PIC in the past. When reached out to for clarification, the company from whom we rent our printer confirmed that we should not pay anything additional for toner, and that they are aware of scams like this being perpetrated on their clients. The practices of this company are intentionally deceitful and vague.
Customer response
09/13/2024
The business contacted me directly, and the issue has been resolved. Our business is fully satisfied with the resolution we came to with *******. However, we still take issue with the sales practices of the sales people employed by Palm Imaging Corp and do believe that there is something suspect about the way they operate. With so many similar complaints filed against this company, it cannot be a coincidence, nor something they are unaware of. Though situation was fully resolved, PIC and/or its affiliated sales people should not be allowed to continue to prey on businesses in this way.
Customer response
09/16/2024
The business contacted me directly, and the issue has been resolved. Our business is fully satisfied with the resolution we came to with *******. However, we still take issue with the sales practices of the sales people employed by Palm Imaging Corp and do believe that there is something suspect about the way they operate. With so many similar complaints filed against this company, it cannot be a coincidence, nor something they are unaware of. Though situation was fully resolved, PIC and/or its affiliated sales people should not be allowed to continue to prey on businesses in this way.
Initial Complaint
08/30/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom It May Concern,I am writing to formally file a complaint against Palm Imaging Corporation concerning Invoice #*****, which we received for the amount of $433.82. The issues surrounding this invoice and the associated sales practices are deeply troubling and warrant immediate attention.Firstly, the sales representative from this company engaged in cold-calling and falsely claimed to be affiliated with *****. This misrepresentation was compounded by their erroneous assertion that I had authorized their call, which was not the case. Furthermore, the invoice inaccurately lists my General Manager, ***** *******, as the Point of Contact. ***** had no communication with their representative, making this information clearly incorrect.These actions appear to constitute fraudulent business practices. Given the seriousness of these discrepancies and the misrepresentations involved, we have decided not to process payment for this invoice. We are prepared to report these issues to the appropriate authorities and have our lawyer, **** ****** *********, involved in addressing this matter.We request that Palm Imaging Corporation rectify these errors and provide a full explanation for the misrepresentation. We expect a prompt response to resolve this issue amicably.Thank you for your immediate attention to this complaint.
Business response
09/11/2024
Dear BBB:
I received your letter dated September 3, 2024. We emailed ******* ******** on August 30, 2024 and on September 3, 2024. ****************************** has been placed on Do Not Ship List. The account is closed and Invoice ***** has been credited in full with a Zero balance.
Palm Imaging **** has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers. We do our best to eliminate inaccurate orders. This order was approved by ***** ******* on 8/14/24.
Palm Imaging **** is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespersons or engage in direct sales of merchandise.

The comments made are simply not the truth. We do apologize for wasting this companys time. We consider this matter resolved.

The facts are we have a variety of supplies and services that local companies do not offer.
Palm Imaging, ****strive to satisfy customers.
Initial Complaint
08/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received an invoice in the amount of $398.00 for a replacement cartridge. We contacted the company that we rent our copier from & they told us not to pay this company any money since our company is supplied cartridges at no charge by them. They also stated that a number of their clients have been receiving similar invoices & that they believe it's a scam. We have never received a cartridge from this company.
Business response
08/26/2024
Dear BBB:
We received your letter dated August 2, 2024. We spoke with *********************** on August 22, 2024, and the matter has been resolved to his full satisfaction. The Invoice was credited in full and Mc 2 Wholesale has been placed on our Do Not Ship List.
The comments in the complaint are simply not the truth. We believe Mc 2 Wholesale has a perspective color by other vendors. The facts are we have a variety of supplies and services that local companies do not offer.
We do appreciate any information that may contribute towards our continued effort to maintain policy and procedures. Palm Imaging, **** has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
The order was delivered on July 18, 2024, by ***** Express. ***** used the prepaid *** label to return the merchandise.
We do apologize for the confusion, mix-up and wasting your companys time.
Please feel free to contact me directly in the future if need be.
Customer response
08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mc2 Wholesale Cayne
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company is predatory! They (must have) called our business and falsely claimed they are associated with our company to get basic information from whoever answered the call. They claimed they shipped us a toner (for 3x the normal price), and I can't even confirm we ever received it. We are on a service contract through Xerox and get shipments of toner automatically - why would we order toner from this random company in *******?! This company is a complete scam and needs to be investigated. They are now threatening collections and legal action through a company called "Live with Legal" that also seems to be a sham business. Warn your staff not to take calls from this company and report them if they try calling your place of business. What they are doing feels illegal. Absolutely corrupt business practices.
Business response
08/21/2024
Dear BBB:
We received your letter dated August 7, 2024. We spoke with ************************* on August 16, 2024 and the matter has been resolved to her full satisfaction. The Invoice was credited in full and ******************** and Lasik has been placed on our Do Not Ship List.
The comments in the complaint are simply not the truth. The facts are we have a variety of supplies and services that local companies do not offer.
We do appreciate any information that may contribute towards our continued effort to maintain policy and procedures. Palm Imaging,Inc. has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
The order was approved by ************* on November 29, 2023. Because of this mix-up, we have Zero Balanced the Invoice and no supplies will be returned.
We do apologize for the confusion, mix-up and wasting your companys time.
Please feel free to contact me directly in the future if need be.
Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/20/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company called our office, pretending to be the 3rd party that services our printer. Getting basic information from our receptionist, who has no authority to make any purchases or approve contracts for services for our company. Now we're receiving an invoice for an unapproved service for toner at astronomical prices, which we never ordered nor received. This company is an absolute scam.
Business response
06/26/2024
Dear BBB:
I received your letter dated June 21, 2024. Not sure why your office is involved. We spoke to ********************* on June 21, 2024. ******* ************ has been placed on our Do Not Ship List. The account is closed and credited in full with a Zero balance.
Palm Imaging, **** has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers. We do our best to eliminate inaccurate orders. This order was approved by ********************************* on 6/11/24.
Palm Imaging, **** is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespersons or engage in direct sales of merchandise.

The comments made are simply not the truth. We do apologize for wasting this companys time.

The facts are we have a variety of supplies and services that local companies do not offer.
Palm Imaging, ****strive to satisfy customers.
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For the past several months we have all of a sudden been receiving invoices from Palm Imaging Corp stating that we received printer toner through their company and have a balance payable to them. We just recently received a letter making it seem as though we have been sent to a collection's agency for nonpayment. When you call the number for the collections agency all that is reached is sketchy voicemail. when you call palm imaging, they state that they are a 3rd party supplier for toner and speak with our staff over the phone. No printer cartridges are ever purchased through outside companies. We are part of a larger parent corporation that orders all computer supplies, equipment and accessories through internal online ordering systems requiring approval and **. Additionally invoices do not come directly to our office, but to the corporate AP department and the ** numbers listed on the invoices provided is not a ** listed with our corporation.
Business response
04/26/2024
Dear BBB:
We received your letter dated April 15, 2024. We left a message on April 15th for ***********************. RWJ ********************************* has been placed on our Do Not Ship List, the account is closed and credited in full with a Zero balance.
Invoice ***** was dated 1/10/24. The Xerox supplies where delivered 1/16/24 and authorized by ***************************. The supplies were never returned nor paid. As said above the invoice is credited in full.
Palm Imaging Corp has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
Palm Imaging Corp is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespeople or engage in direct sales of merchandise.

We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedures.

Palm Imaging Corp strives to satisfy customers.

Thank you.
Customer response
04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would however like to reinforce that nothing from was ordered by or approved by any staff member. The ordering process expressed by the company is falsified. Over the phone ordering has never been part of our ordering process which includes ordering through internal purchasing sites for approved computer suppliers requiring management approval with Purchase Order. My further understanding from investigating with our IT department is that Palm Imaging Corp is a scam where they ship items not ordered to offices after obtaining the name of an employee and then invoice you for the items received.

Sincerely,

***********************
Initial Complaint
01/18/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Representative falsely advised they were a representative of our toner company and asked to send out a toner cartridge without outlining any price - the first time it seemed to make sense, but they keep calling to let me know that they sent more without us ordering more and long before we've even run out of the last "shipment." They then send an invoice for 4x the market price of the cartridges. I would like my invoice for the most recent shipment canceled as we've now paid twice for shipments we didn't order and were 4x the cost of what they should have been.
Business response
01/24/2024
Dear BBB:
We received your letter dated January 18, ****. We spoke with ********************* on January 19, ****. We emailed ********************* a *** prepaid label to return the merchandise. Duotone *********** has been placed on our Do Not Ship List, the account is closed and credited in full with a Zero balance.This matter has been resolved to her full satisfaction.
Palm Imaging Corp has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
Palm Imaging Corp is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespeople or engage in direct sales of merchandise.

We have been able to achieve an extremely low number of customer issues and misunderstandings which are promptly resolved. Thus, we are quite surprised when we hear of orders that are inaccurate.

We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedures.

Palm Imaging Corp strives to satisfy customers.

Thank you.
Customer response
01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
01/16/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business will call you and ack like they are your toner company and tell you they are sending out toner for you and confirm the model number to make sure they have it correctly before shipment. We never received any toner from them but did get a bill for it funny they don't put down any product information on the bill either.******* also claims they record you but never ask for your consent to do so.Big Scam.
Business response
01/24/2024
Dear BBB:
We received your letter dated January 17, ****. We spoke with ************************* on January 16, **** and the matter has been resolved to her full satisfaction. The Invoice was credited in full and ********************************. has been placed on our Do Not Ship List.
We originally spoke with *****************************, then *****. The comments in the complaint are simply not the truth. We believe Infinity Glass & ******** **** has a perspective color by other vendors. The facts are we have a variety of supplies and services that local companies do not offer.
We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedures. Palm Imaging Corp has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
On a final note, ***************************** on December 12, **** was called to make sure ***** delivered the supplys safely. She said yes,delivered safely. So, when ***** got involved, they said no supplies where delivered and refused to return the *** Xerox toner.
We do apologize for the confusion, mix-up and wasting your companys time.
Please feel free to contact me directly in the future if need be.
Initial Complaint
12/19/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Representative falsely advised they were a representative of our toner company and asked to send out a toner cartridge without outlining any price - they also falsely stated that the person they spoke to was allowed to make purchasing decisions by our company. |Toner was then sent out at a price over 4 times what market value is.
Business response
12/28/2023
Dear BBB:
We received your letter dated December 20, 2023. We spoke to *************************** and the matter had been resolved. Graduate Hotels ******* has been placed on our Do Not Ship List. The Invoice has been credited in full with a zero balance. We have issued a *** prepaid return label.
Any customer issues and misunderstandings are reviewed. When we hear of any order that is inaccurate,we aggressively investigate and deal with the allegations of inaccurate actions. We do apologize for wasting this companys time.

Palm Imaging is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespersons or engage in direct sales of merchandise.

We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedure. The statements *************************** made regarding Palm Imaging Corp are simple incorrect. Palm Imaging Corp has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
Palm Imaging is a service company, which provides among other things, shipping, billing and customer service for independent sales companies. We do not employ any salespersons or engage in direct sales of merchandise.

The facts are we have a variety of supplies and services that local companies do not offer.
Please feel free to contact me directly in the future if need be.
Thank you.
Customer response
12/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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