ComplaintsforConnection Air LLC
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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Chartered plane from ***************** on 1/25/2024 with commitment to provide transportation to and from *************,** to ************** ******* with travel dates of 8/9 -8/16. Consideration of $856.00 was paid by credit card on 1/25/2024.On 8/8/2024 both parties agreed to cancel flight due to ***** , *******, brewing in the Atlantic Ocean. I inquired on refund and as requested I provided my wiring information. He advised it would take 2-3 business days to process. After no monies were received, I reached out on 8/15 by text and phone , no reply. Followed up with text messages on 8/16, 8/19, & 8/24, no reply. On 8/17 he did answer my call, advising he was flying and would return my call when landed, no reply. On 8/22 my friend who also was also part of this planned trip called and he advised wires were done 8/20 however no monies received. He claimed my bank rejected . He then said he resubmitted but again no monies received. Transaction information was requested but he failedInitial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Chartered plane with ***** ******* from Connection Air LLC on 1/25/2024. Paid $800 plus tax, Total of $856 Commitment to transport from ********************* to ******************* 8/9-8/16 (roundtrip) Both parties agreed to cancel flight due to ******* ***** brewing on 8/8. As requested , provided him wire information, so he could send refund. He confirmed receipt of that information via text on 8/8. I did send follow up text on 8/15 for status, but received no reply. Therefore , gave him the benefit of the doubt and waited another week. On 8/22 ( I called from an unknown number) he answered. He claimed wires were done on 8/20. One bank rejected so they were all rejected. He then resubmitted transaction , Stated he had received transactions numbers they went through. Once he was done driving he would send. Again, never received any communication and no money received. Another party that was to be traveling is also owed a refund in the same amount.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2355 82nd Ave SW
Vero Beach, FL 32968
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.